Memorandum Circular No. 2020-03 dated 20 March 2020

March 31, 2020

DOH DEPARTMENT CIRCULAR NO. 2020-0163

 

Attached for your information and guidance is a copy of the Memorandum Circular No. 2020-03 dated March 20, 2020 entitled "Extension of Deadline of Submission of the Citizen's Charter and Suspension of Processing Times in the Delivery of Government Services in Luzon Area in Light of the Imposition of the Enhanced Community Quarantine" issued by the Anti-Red Tape Authority (ARTA). HTcADC

Dissemination of the information to all concerned is requested.

By Authority of the Secretary of Health:

(SGD.) ROGER P. TONG-AN, DMPA, MAN, RNUndersecretary of HealthAdministration and Financial Management Team

ATTACHMENT

Anti-Red Tape Authority

MEMORANDUM CIRCULAR NO. 2020-03

 

 

In the interest of service and pursuant to Presidential Proclamation No. 922, series of 2020 dated 8 March 2020 Declaring a State of Public Health Emergency Throughout the Philippines due to Corona Virus Disease 2019 (COVID-19), Memorandum fromthe Office of the Executive Secretary dated 16 March 2020 on the subject Community Quarantine over the Entire Luzon and Further Guidelines on the Management of COVID-19 Situation, and the Civil Service Commission Announcement No. 13, s. 2020 dated 17 March 2020 on the Alternative Work Arrangements in light of the Enhanced Community Quarantine, the Anti-Red Tape Authority, in compliance with these issuances, informs all covered government agencies that:

A. As to the Deadline of Submission of Citizen's Charter

1. The deadline of the submission of the Citizen's Charter, including all government services covering both the external and internal services, is EXTENDED for TWENTY (20) WORKING DAYS counted from 13 April 2020 or until such time that the Enhanced Community Quarantine over Luzon has been lifted, whichever comes first. CAIHTE

2. This covers the obligation of the covered agencies to post their updated Citizen's Charter as mandated under Section 3 (a), Rule IV of the Implementing Rules and Regulations (IRR) of RA No. 11032. 1

B. As to the Mandated Processing Times of 3-7-20 Working Days

1. The processing times stated in the Citizen's Charter of government agencies shall be SUSPENDED AND APPROPRIATE ADJUSTMENTS SHALL BE MADE until April 13, 2020, or until the Enhanced Community Quarantine is lifted, whichever comes first.

2. The counting of prescribed processing time, which shall be expressed in working days as stated under Section 2 (d), Rule IV of the IRR shall immediately commence upon resumption of regular working schedule. Provided that, the government agencies shall notify the citizens or clients in writing or through other means of communication of the adjustments made in their processing times.

3. Other government agencies located in areas which are not placed under the Enhanced Community Quarantine shall OBSERVE the prescribed processing times stated in their Citizen's Charter.

All previous issuances or portions thereof issued by the Authority inconsistent with this Circular are hereby deemed inoperative until further notice. aScITE

For information and compliance.

Recommending Approval:

(SGD.) ATTY. EDUARDO V. BRINGASDeputy Director General for Finance and Administration

(SGD.) ATTY. ERNESTO V. PEREZ, CPADeputy Director General for Legal

Approved:

(SGD.) ATTY. JEREMIAH B. BELGICA, REB, EnPDirector General

 

Footnotes

1. Section 3 (a), Rule IV of the IRR of RA No. 11032 provides that "should there be any update, the head of agency shall ensure that an updated Citizen's Charter is posted not later than March 31st of each year."