Administrative Order No. 266, issued on June 11, 2009, mandates the National Telecommunications Commission (NTC) and the Commission on Information and Communications Technology (CICT) to address complaints related to cellular phone services, including issues like dropped calls and disappearing loads. This order emphasizes the NTC's role as the governing body for telecommunications oversight in the Philippines, while the CICT focuses on the promotion and regulation of communication services. The directive took immediate effect upon issuance by President Gloria Macapagal-Arroyo.
June 11, 2009
ADMINISTRATIVE ORDER NO. 266
TAKING ACTION ON CELLULAR PHONE COMPLAINTS
WHEREAS, the National Telecommunications Commission (NTC) is the sole body that exercises jurisdiction over the supervision, adjudication and control over all telecommunications services throughout the country; DaCTcA
WHEREAS, the Commission on Information and Communications Technology (CICT) is the primary policy, planning, coordinating, implementing, regulating and administrative entity of the Government for the promotion, development and regulation of cost-efficient communication facilities and services;
NOW, THEREFORE, I, GLORIA MACAPAGAL-ARROYO, President of the Republic of the Philippines, by virtue of the powers vested in me by law, do hereby order:
SECTION 1. The NTC and CICT are hereby instructed to act on cellular phone complaints from dropped calls to disappearing loads.
SECTION 2. This Administrative Order shall take effect immediately.
DONE in the City of Manila, this 11th day of June, in the year of Our Lord, Two Thousand and Nine.