Citizen's Charter 2021
The 2021 Citizen's Charter of the Presidential Communications Operations Office (PCOO) outlines its mandate to engage citizens and the media in governance, fostering a well-informed public. It aims to facilitate communication, education, and civic involvement concerning national policies and programs. The PCOO commits to transparency, innovation, and fairness in its service delivery, which includes processing documents, legal assistance, media relations, and event management. The Charter specifies various services, processing times, and requirements for internal and external stakeholders, ensuring effective public service and accountability. Additionally, it offers mechanisms for feedback and complaints to enhance service quality.
Quick Answers
- What is Citizen's Charter 2021 about?
- The 2021 Citizen's Charter of the Presidential Communications Operations Office (PCOO) outlines its mandate to engage citizens and the media in governance, fostering a well-informed public. It aims to facilitate communication, education, and civic involvement concerning national policies and programs. The PCOO commits to transparency, innovation, and fairness in its service delivery, which includes processing documents, legal assistance, media relations, and event management. The Charter specifies various services, processing times, and requirements for internal and external stakeholders, ensuring effective public service and accountability. Additionally, it offers mechanisms for feedback and complaints to enhance service quality.
- What type of law is PCOO Citizens Charter?
- Citizen's Charter 2021 (PCOO Citizens Charter) is a Philippine Other Rules and Procedures enacted by the Congress of the Philippines.
- What is the citation for Citizen's Charter 2021?
- Citizen's Charter 2021, PCOO Citizens Charter (Philippines)
Law Information
- Reference Number
- PCOO Citizens Charter
- Date Enacted
- Category
- Other Rules and Procedures
- Subcategory
- Presidential Communications Operations Office
- Jurisdiction
- Philippines
- Enacting Body
- Congress of the Philippines
Full Law Text
2021
PRESIDENTIAL COMMUNICATIONS OPERATIONS OFFICE
I. Mandate
To serve as the premier arm of the Executive Branch in engaging and involving the citizenry and the mass media in order to enrich the quality of public discourse on all matters of governance and build a national consensus thereon.
II. Vision
The PCOO is the lead communications arm of the Government and a vehicle of understanding for a well-informed and enlightened citizenry, proud of its heritage and attuned to global realities.
III. Mission
To serve as the primary vehicle for consciousness-raising, constituency-building, and social mobilization in support of the policies, programs, and projects of the Executive Branch. To serve as a tool for informing, educating, enlightening the citizenry about matters of national importance for inspiring the citizenry to deepen their civic engagement.
IV. Service Pledge
As public servants, the Presidential Communications Operations Office commits to embody:
Truthfulness: We commit ourselves to ensure that all information that reaches the Filipino people are based on factual data and resources.
Innovation: We believe that through continuous improvement of services and measures undertaken as an Agency, a more structured and efficient dissemination of information will redound to the benefit of the citizenry, especially those at the grassroots level.
Fairness: We pledge to be fair government communicators by taking an impartial and holistic approach in enlightening the Filipinos on truthful news and information.
LIST OF SERVICES
Presidential Communications Operations Office (PCOO)
Office of the Secretary
External Services
1. Processing of Documents/Requests
Internal Services
1. Processing of Documents/Requests
Office of the Undersecretary for Administration and Finance
Internal Services
1. Request for Hiring (Contract of Service)
2. Request for Hiring of Immediate Support Staff (ISS)/Coterminous
3. Signing of the Service Provider Exit Clearance Form
4. Issuance of Foreign Travel Order
5. Signing of Itineraries of Travel and Travel Liquidation Reports
6. Issuance of Special Orders for Trainings
7. Signing and Approval of Certification Availability of Funds
8. Approval of Project Procurement Management Plan (PPMP) and Monthly Cash Program (MCP)
9. Signing of Budget Preparation Forms
10. Approval of Realignment of Budget
11. Signing of Disbursement Vouchers
Office of the Undersecretary for Legal Affairs
External Services
1. Provision of Legal Opinion
2. Review of Memorandum of Agreement (MOA)/Memorandum of Understanding (MOU)/Joint Ventures/Co-Production Agreement/Cooperation Agreement/Deed of Donation and Acceptance
3. Investigation of Incident Reports and Potential Administrative and/or Criminal Cases in PCOO Attached Agencies
Internal Services
1. Provision of Legal Opinion
2. Review of Memorandum of Agreement (MOA)/Memorandum of Understanding (MOU)/Joint Ventures/Co-Production Agreement/Cooperation Agreement/Deed of Donation and Acceptance
3. Investigation of Incident Reports and Potential Administrative and/or Criminal Cases in PCOO
4. Issuance of BAC-II Resolutions (Resolutions A & B)
Office of the Undersecretary for Broadcasting and Mass Media
External Services
1. Schedule Press Briefings with PTV
2. Receive and Relay Request for Assistance on Information Dissemination of Materials (All Forms)
3. Receive and Relay Questions from Malacañang Press Corps Members for Resource Speakers during Public Briefings and Presidential Spokesperson Briefings
Internal Services
1. Coordination with Kapisanan ng mga Brodkaster ng Pilipinas (KBP)
Office of the Assistant Secretary for Special Concerns
External Services
1. Provision of Photos during Presidential Events
2. Request for Photo Coverage
Internal Services
1. Request for Photo Coverage
Media Accreditation and Relations Office
External Services
1. Media Accreditation — Daily Presidential Coverages
2. Media Endorsement — Overseas Presidential Events (Official Foreign Travels)
Office of the Assistant Secretary for Legal Affairs
External Services
1. Issuance of Legal Opinions and Review/Drafting of Contracts
Internal Services
1. Issuance of Legal Opinions and Review/Drafting of Contracts
Office of the Assistant Secretary for Special Projects
External Services
1. Acceptance and Pre-Implementation of Trust Fund Projects
2. Production of Social Media Cards
3. Event Management
4. Normal Information Dissemination Social Media Campaigns
Office of the Director for Admin and Finance
Internal Services
1. Approval of RT-PCR Test of Employees
2. Signing of Property Pass
Media Research and Development Staff
Internal Services
1. Technical Guidance on the Risk Management Plan
2. Technical Guidance on Customer/Client Satisfaction Survey of PCOO Offices and Divisions
3. Technical Guidance to PCOO Offices/Units in Accomplishing Streamlining and Digitization Form/s required in the PBB Guidelines
General Services Division-Cash Section
Internal Services
1. Procedures of Disbursement through Petty Cash
General Services Division-Core
Internal Services
1. Postpaid Line Application and Renewal/Retention
2. Landline Application
3. Reservation of Conference Room and Board Room
General Services Division-Maintenance Section
Internal Services
1. Service Request (Minor)
2. Service Request (Major)
General Services Division-Motorpool Section
Internal Services
1. Vehicle Request
2. Pre and Post Inspection Report
General Services Division-Property and Supply Section
Internal Services
1. Issuance of Properties, Equipment and Common-Use Supplies
2. Inspection and Acceptance of Properties, Equipment and Common Use Supplies
General Services Division-Records Management Office
Internal Services
1. Mailing/Delivery of Documents
2. Releasing of Certified True Copies (CTC) of Requested Document/s
3. Receipt and Dissemination of Documents
4. Receipt and Dissemination of Documents via Email
5. Storage of Inactive Records
General Services Division-Special Administrative Concerns Office
Internal Services
1. Preparation of Foreign Travel Order (FTO)
2. Preparation of Foreign Travel Authority (FTA)
3. Issuance of Airline Ticket for Official Local or International Travel
Freedom of Information-Project Management Office
External Services
1. Freedom of Information (FOI) Request (Physical)
2. Freedom of Information (FOI) Request (Online)
3. Validation of the Enhanced FOI Requirements
4. FOI Orientation with Implementing Agencies under the Executive Branch (NGAs, GOCCs, SUCs, and LWDs)
5. Capacity-building activities for FOI Stakeholders
Procurement Division
External Services
1. Address Clarifications and Inquiries
Internal Services
1. Request for Purchase Request (PR) Number
2. Requests for Response/Answers to Procurement-related Queries
Information and Communications Technology Division
External Services
1. Request for ICT Technical Support
Feedback and Complaints Mechanism
List of Offices
Office of the Secretary
External Service
1. PROCESSING OF DOCUMENTS/REQUESTS
The Office of the Secretary receives documents/requests for communication support and other relevant action from PCOO attached agencies, other government agencies as well as from private organizations and general public.
|
Office |
Office of the Secretary (OSEC) |
|
Classification |
Simple |
|
Type of Transaction |
G2G — Government-to-Government; G2B — Government-to-Business; G2C — Government-to-Citizen |
|
Who may avail |
All |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Letter Request (1 Original) |
Requesting Party |
|
CLIENT STEP |
PCOO-OSEC ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Submit letter request to the OSec |
1. Receive and log document/request and forward to Chief of Staff/Head Executive Assistant |
None |
1 Hour |
OSEC Records Officer |
|
None |
2. Evaluate the document/request and farm out to concerned staff for appropriate facilitative action. If necessary, elevate to the Secretary for decision/approval. |
None |
7 Hours |
Chief of Staff/Head Executive Assistant Assigned OSEC Staff Secretary (if necessary) |
|
None |
3. Provide feedback to sender and/or refer to concerned office for onward appropriate action. |
None |
2 Days |
Chief of Staff/ Head Executive Assistant Assigned OSEC Staff OSEC Records Officer |
|
TOTAL: |
None |
2 days and eight (8) hours |
|
Office of the Secretary
Internal Service
1. PROCESSING OF DOCUMENTS/REQUESTS
The Office of the Secretary receives documents/requests for action from the different units of the Presidential Communications Operations Office (PCOO).
|
Office |
Office of the Secretary (OSEC) |
|
Classification |
Simple |
|
Type of Transaction |
G2G — Government-to-Government |
|
Who may avail |
PCOO Units |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Letter Request (1 Original) |
Requesting Party |
|
CLIENT STEP |
PCOO-OSEC ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Submit document/ request to the OSec |
1. Receive and log document/request and forward to Chief of Staff/Head Executive Assistant |
None |
1 Hour |
OSec Records Officer |
|
None |
2. Evaluate the document/request and farm out to concerned staff for appropriate facilitative action. If necessary, elevate to the Secretary for decision/approval. |
None |
7 Hours |
Chief of Staff/ Head Executive Assistant Assigned OSEC Staff Secretary (if necessary) |
|
None |
3. Provide feedback to sender and/or refer to concerned office for onward appropriate action. |
None |
2 Days |
Chief of Staff/ Head Executive Assistant Assigned OSEC Staff OSEC Records Officer |
|
TOTAL: |
None |
2 days and eight (8) hours |
|
Office of the Undersecretary for Administration and Finance
Internal Service
1. Request for Hiring (Contract of Service)
Processing of Hiring of Contract of Service based on the Office Order No. 21-16 Revised Policies and Guidelines on the hiring, renewal and termination of personnel under contracts of service, and other related thereto.
|
Office or Division: |
Office of the Undersecretary for Administration and Finance |
|
Classification: |
Simple |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
All PCOO Offices |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Memorandum of Request (1 Electronic Copy) |
Requesting Party |
|
2. Approved Monthly Cash Program (1 Electronic Copy) |
Requesting Party |
|
3. Pertinent Documents of the person to be hired: (1 Electronic Copy) • Personal Data Sheet • One Copy of Diploma • One Copy of TOR • Training Certificates |
Requesting Party |
|
4. Certification of Availability of Funds (1 Copy) |
Budget Division and Accounting Division |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Requesting Party shall submit memorandum requesting for hiring to the Office of the Undersecretary for Administration and Finance (OUAF) through [email protected] pco.gov.ph |
1.1 OUAF will transmit to the Human Resource Management and Development Section (HRMDS) for their evaluation and recommendation |
None |
5 minutes |
Records Officer (Admin and Finance) |
|
None |
1.2 HRMDS will conduct review and prepare their recommendation and draft contract |
None |
2 working days |
HRMDS Officer |
|
None |
1.3 HRMDS will transmit their recommendation and the draft contract to the OUAF |
None |
5 minutes |
HRMDS Officer |
|
None |
1.4 OUAF will conduct a review and endorse to the Usec. for Admin and Finance for his signature. |
None |
10 minutes |
Executive Assistant IV and Executive Assistant II |
|
None |
1.5 ODAF will sign the contracts and transmit back to HRMDS. |
None |
5 minutes |
Director for Administration and Finance and Executive Assistant IV |
|
None |
1.6 HRMDS to transmit the contract to requesting party for signature |
None |
5 minutes |
HRMDS |
|
2. Requesting Party shall transmit back to HRMDS the signed contract. |
2.1 HRMDS to file signed contract |
None |
30 minutes |
HRMDS |
|
TOTAL: |
None |
2 Days and 1 Hour |
|
2. Request for Hiring of Immediate Support Staff (ISS)/Coterminous
Processing of hiring of Immediate Support Staff of the Key Officials of the PCOO.
|
Office or Division: |
Office of the Undersecretary for Administration and Finance |
|
Classification: |
Simple |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
All PCOO Offices |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Memorandum of Request (1 Electronic Copy) |
Requesting Party |
|
2. Pertinent Documents of the person to be hired: (1 Electronic Copy) • PDS • Work Experience Sheet • Notarized SALN • Diploma • TOR • Certificates |
Requesting Party |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Requesting Party Submit memorandum for hiring to the Office of the Undersecretary for Administration and Finance (OUAF) through [email protected] gov.ph |
1.1 OUAF to transmit to the Human Resource Management and Development Section (HRMDS) for their evaluation and recommendation |
None |
5 minutes |
OAF Records Officer |
|
None |
1.2 HRMDS to conduct review and prepare their recommendation and prepare appointment documents |
None |
1 day and 5 hours |
HRMDS Officer |
|
None |
1.3. HRMDS to transmit their recommendation and the draft appointment documents to OUAF |
None |
5 minutes |
HRMDS Officer |
|
None |
1.4 OUAF to conduct a review and endorse the Usec. for Admin and Finance for his signature. |
None |
10 minutes |
Executive Assistant IV, Executive Assistant II, Director and Undersecretary for Administration and Finance |
|
None |
1.5 OUAF to transmit back to HRMDS for endorsement to the requesting party |
None |
5 minutes |
OAF Records Officer |
|
None |
1.6 HRMDS to transmit the appointment documents to the requesting party for signature |
None |
5 minutes |
HRMDS Officer |
|
2. Requesting Party shall transmit back to HRMDS the signed appointment documents |
2.1 HRMDS to transmit the appointment documents to the Office of the Secretary for his signature |
None |
1 day |
HRMDS Officer |
|
None |
2.2 Office of the Secretary to transmit the appointment documents to the HRMDS |
None |
5 minutes |
OSec Records Officer |
|
None |
2.3 HRMDS to transmit the appointment documents to Civil Service Commission and provide a copy of the Request Party |
None |
5 minutes |
HRMDS Officer |
|
TOTAL: |
None |
2 Days, 5 Hours and 40 minutes |
|
3. Signing of the Service Provider Exit Clearance Form
Signing of Service Provider Exit Clearance Form of resigned and end of contract COS Personnel.
|
Office or Division: |
Office of the Undersecretary for Administration and Finance |
|
Classification: |
Simple |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
All PCOO Offices |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Service Provider Exit Clearance Form (1 Original Copy) |
Requesting Party |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Requesting Party to send Service Provider Exit Clearance (SPEC) Form to OUAF through [email protected] pco.gov.ph |
1.1 OUAF to review the SPEC and endorse it to the Usec. for Administration and Finance for his signature |
None |
10 minutes |
Executive Assistant IV, Executive Assistant II and Undersecretary for Administration and Finance |
|
None |
1.2 OUAF to transmit the signed SPEC to the HRMDS a provide a copy to the Requesting Party |
None |
5 minutes |
OAF Records Officer |
|
TOTAL: |
None |
15 minutes |
|
4. Issuance of Foreign Travel Order
Processing of the memorandum requesting for the issuance of Foreign Travel Order to the Office of the Administration and Finance.
|
Office or Division: |
Office of the Undersecretary for Administration and Finance |
|
Classification: |
Simple |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
All PCOO Offices |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Memorandum of Request (1 Electronic Copy) |
Requesting Party |
|
2. Pertinent Documents in support to the Foreign Travel: (1 Electronic Copy) • Invitation and Programme • Passport • Visa (if applicable) |
Requesting Party |
|
3. Joint Certification (1 Electronic Copy) |
Budget Division, Accounting Division and HRMDS |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Requesting Party to send memorandum requesting for issuance of Foreign Travel Order (FTO) to OUAF through [email protected] pco.gov.ph |
1.1 OUAF to transmit to the Special Administrative Concerns Office (SACO) for the evaluation and preparation of the Foreign Travel Order (FTO) |
None |
5 minutes |
OAF Records Officer |
|
None |
1.2 SACO to evaluate and prepare FTO then transmit back to OUAF |
None |
10 minutes |
Administrative Officer II SACO |
|
None |
1.3 OUAF to endorse the FTO to the Usec for Administration and Finance signature |
None |
5 minutes |
Executive Assistant IV, Executive Assistant II, Director and Undersecretary for Administration and Finance |
|
None |
1.4 OUAF to release signed FTO to Records Section for numbering |
None |
5 minutes |
OAF Records Officer |
|
None |
1.5 Records Section to release the numbered FTO to the Requesting Party |
None |
5 minutes |
Administrative Officer III Records Section |
|
TOTAL: |
None |
30 minutes |
|
5. Signing of Itineraries of Travel and Travel Liquidation Reports
Review of the travel liquidation documents to be approved by the Undersecretary for Administration and Finance.
|
Office or Division: |
Office of the Undersecretary for Administration and Finance |
|
Classification: |
Simple |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
All PCOO Offices |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Travel Order (1 Electronic Copy) |
Office of the Secretary |
|
2. Checked Itinerary of Travel (1 Electronic Copy) |
Accounting Division |
|
3. Accomplishment Report (1 Electronic Copy) |
Requesting Party |
|
4. Certificate of Travel (1 Electronic Copy) |
Requesting Party |
|
5. Liquidation Report (1 Original Copy) |
Requesting Party, OUAF and Accounting |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Memorandum from requesting party and accomplished Itinerary of Travel to OUAF through [email protected] pco.gov.ph |
1.1 OUAF to review the itinerary of travel and endorse it to the Usec. for Administration and Finance for his review and signature |
None |
5 minutes |
Executive Assistant III and Administrative Officer II OAF |
|
2. Submission of Accomplishment Report, Certificate of Travel and Liquidation Report through [email protected] pco.gov.ph |
2.1 OUAF to review and check if the requesting party submits the Accomplishment Report, Certificate of Travel and Liquidation report and will transmit to the Usec. for Administration and Finance and will be released to the Accounting Division |
None |
5 minutes |
Executive Assistant III, Administrative Officer II, Undersecretary and Director for Administration and Finance |
|
None |
2.2 Liquidation report for signature of the Chief Accountant and will submit the documents to COA |
None |
5 minutes |
Accountant III Accounting Division |
|
TOTAL: |
None |
15 minutes |
|
6. Issuance of Special Orders for Trainings
Processing of the memorandum requesting for the approval issuance of Special Order in attending training/s.
|
Office or Division: |
Office of the Undersecretary for Administration and Finance |
|
Classification: |
Simple |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
All PCOO Offices |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Memorandum of Request (1 Electronic Copy) |
Requesting Party |
|
2. Approved Monthly Cash Program (1 Electronic Copy) |
Requesting Party |
|
3. Certification of Availability of Funds (1 Electronic Copy) |
Accounting Division and Budget Division |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Requesting Party shall submit the memorandum regarding the issuance of Special Order for training to Office of the Undersecretary for Administration, Finance and FOI through [email protected] pco.gov.ph |
1.1 OUAF to conduct evaluation and endorse to the HRMDS |
None |
5 minutes |
OAF Records Officer |
|
None |
1.2 HRMDS to prepare the Special Order |
None |
10 minutes |
Administrative Officer IV HRMDS |
|
None |
1.3 HRMDS to transmit to OUAF the draft Special Order for the signature of the Usec. for Administration and Finance |
None |
5 minutes |
Administrative Officer IV HRMDS |
|
None |
1.4 OUAF will release the signed Special Order to the Records Section for numbering and release |
None |
5 minutes |
OAF Records Officer |
|
None |
1.5 Records Section to release the Special Order to the Requesting Party |
None |
5 minutes |
Administrative Officer III Records Section |
|
TOTAL: |
None |
30 minutes |
|
7. Signing and Approval of Certification Availability of Funds
Approval and signing of certification of availability of funds requested by various offices of the PCOO.
|
Office or Division: |
Office of the Undersecretary for Administration and Finance |
|
Classification: |
Simple |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
All PCOO Offices |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Memorandum of Request (1 Electronic Copy) |
Requesting Party |
|
2. Approved MCP or PPMP (1 Electronic Copy) |
Requesting Party |
|
3. Certification Availability of Funds (CAF) (1 Electronic Copy) |
Accounting Division and Budget Division |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Requesting Party to transmit the memorandum/CAF to OUAF through [email protected] pco.gov.ph |
1.1 OUAF to evaluate and review the memorandum/CAF then endorse to the Usec for Administration and Finance for his signature |
None |
10 minutes |
Executive Assistant IV, Administrative Officer II, Undersecretary and Director for Administration and Finance |
|
None |
1.2 OUAF to release the signed memorandum/CAF to the Requesting Party |
None |
5 minutes |
OAF Records Officer |
|
TOTAL: |
None |
15 minutes |
|
8. Approval of Project Procurement Management Plan (PPMP) and Monthly Cash Program (MCP)
Review and approve of the Project Procurement Management Plan and Monthly Cash Program of the various offices of the PCOO.
|
Office or Division: |
Office of the Undersecretary for Administration and Finance |
|
Classification: |
Simple |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
All PCOO Offices |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Proposed PPMP and MCP (1 Electronic Copy) |
Requesting Party |
|
2. Justification and Supporting Documents on the proposed P/A/Ps (1 Electronic Copy) |
Requesting Party |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Requesting Party shall transmit the Proposed PPMP and MCP to the OUAF through [email protected] pco.gov.ph |
1.1 OUAF to conduct review and evaluation on the proposed PPMP and MCP |
None |
30 minutes |
Executive Assistant IV and Administrative Officer II |
|
None |
1.2 OUAF will request clarification from the Requesting Party |
None |
5 minutes |
Executive Assistant IV and Administrative Officer II |
|
2.1 Transmittal of memorandum to the OUAF |
2.1 OUAF to conduct review and evaluation on the additional documents and endorse to the Usec for Administration and Finance for his approval |
None |
30 minutes |
Executive Assistant IV, Administrative Officer II, Undersecretary and Director for Administration and Finance |
|
None |
2.2 OUAF to transmit the approved MCP and PPMP to the Requesting Party and copy furnish the Budget Division |
None |
5 minutes |
OAF Records Officer |
|
TOTAL: |
None |
1 Hour and 10 Minutes |
|
9. Signing of Budget Preparations Forms
Review and sign the Budget Preparations Forms.
|
Office or Division: |
Office of the Undersecretary for Administration and Finance |
|
Classification: |
Simple |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
Budget Division |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Budget Preparation (BP) Forms (1 Original Copy) |
Requesting Party |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. The Budget Division to transmit the BP Form for signature of the Usec. for Administration and Finance |
1.1 OUAF to evaluate the BP Form and endorse to the Usec for Administration and Finance for his approval and signature |
None |
15 minutes |
Director for Administration and Finance, Executive Assistant IV and Administrative Officer II, Undersecretary for Administration and Finance |
|
None |
1.2 OUAF to endorse the signed BP Forms to the Budget Division |
None |
5 minutes |
OAF Records Officer |
|
TOTAL: |
None |
20 minutes |
|
10. Approval of Realignment of Budget
Review and approve the realignment request of various offices in the PCOO
|
Office or Division: |
Office of the Undersecretary for Administration and Finance |
|
Classification: |
Simple |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
All PCOO Offices |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
Memorandum of Request (1 Electronic Copy) |
Requesting Party |
|
Approved MCP and PPMP (1 Electronic Copy) |
Requesting Party |
|
Revised MCP and PPMP (1 Electronic Copy) |
Requesting Party |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Requesting Party shall transmit the request for realignment PPMP and MCP to the OUAF through [email protected] pco.gov.ph |
1.1 OUAF to conduct review and evaluation on the proposed revised PPMP and MCP |
None |
30 minutes |
Executive Assistant IV and Administrative Officer II |
|
None |
1.2 OUAF will request clarification from the Requesting Party |
None |
5 minutes |
Executive Assistant IV and Administrative Officer II |
|
2. Transmittal of memorandum to the OUAF through [email protected] pco.gov.ph |
2.1 OUAF to conduct review and evaluation on the additional documents and endorse to the Usec for Administration and Finance for his approval |
None |
30 minutes |
Executive Assistant IV, Administrative Officer II, Director and Undersecretary for Administration and Finance |
|
|
2.2 OUAF to transmit the approved revised MCP and PPMP to the Requesting Party and copy furnish the Budget Division |
None |
5 minutes |
OAF Records Office |
|
TOTAL: |
None |
1 hour and 10 minutes |
|
11. Signing of Disbursement Vouchers
Review and approval of Disbursement Voucher (DV) which is a form used to pay an obligation of the employees/individuals/agencies/creditors for goods purchased or services rendered.
|
Office or Division: |
Office of the Undersecretary for Administration and Finance |
|
Classification: |
Simple |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
All PCOO Offices |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Disbursement Voucher (1 Copy) |
Accounting |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Requesting party shall submit the document for processing of payment then the Accounting Division will prepare and transmit the Disbursement Voucher (DV) to OUAF |
1.1 OUAF to review the DV and its attachments and endorse it to the Usec. for Admin and Finance for his signature. |
None |
15 minutes |
Executive Assistant III, Administrative Officer II, Director and Undersecretary for Administration and Finance |
|
|
1.2 OUAF will transmit the signed DV to the Cash Section for preparation of Advice to Debit Account (ADA) or Check |
None |
5 minutes |
Executive Assistant III and Administrative Officer II |
|
TOTAL: |
None |
20 minutes |
|
Office of the Undersecretary for Legal Affairs
External Services
1. Provision of Legal Opinion
Upon request, the OULA provides legal opinion on any legal issues and/or questions arising from the regular course of business of the requesting PCOO Attached Agency.
|
Office/Division: |
Office of the Undersecretary for Legal Affairs (OULA) |
|
Classification: |
Highly technical |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
PCOO Attached Agencies a. Bureau of Broadcast Services b. Radio Television Malacañang c. Bureau of Communication Services d. News and Information Bureau e. Philippine Information Agency f. People's Television Network, Inc. g. National Printing Office h. APO Production Unit, Inc. i. Intercontinental Broadcasting Corporation (IBC13) |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Memorandum/Letter from the requesting Office and its complete attachments, if any (1 original copy, 1 receiving copy) |
Requesting Agency/Office/Unit |
|
CLIENT STEP |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Submit/send to the OULA a Memorandum/ Letter request containing the legal inquiry which includes the complete factual circumstances with all the necessary pertinent documents attached. |
1.1 Receive the Memorandum/ Letter Request with complete attachments |
None |
10 minutes |
OULA Receiving Officer |
|
None |
1.2 Endorse complete documents to the assigned Legal Staff |
None |
5 minutes |
OULA Receiving Officer |
|
None |
1.3 Determine/ Assess whether or not the inquiry contains specific question of law relating to the interpretation and application of law or rules by the assigned Legal Staff |
None |
1 day |
OULA Legal Staff |
|
None |
1.4 If the inquiry contains a specific question of law, the Legal staff will draft Complete Staff Work (CSW) in a memorandum/ letter substantiated with legal bases. If not, OULA will issue a memorandum/ letter denying the request |
None |
1 day |
OULA Legal Staff |
|
None |
1.5 Submit the draft Legal Opinion to the Undersecretary for his consideration |
None |
6 days |
Undersecretary for Legal Affairs |
|
2. Receive the legal opinion or a Memorandum denying the request for Legal Inquiry, as the case may be. |
2.1 Once approved and signed by the Undersecretary, transmit the legal opinion to the requesting office/unit |
None |
1 hour |
OULA Receiving Officer |
|
TOTAL: |
None |
8 Days, 1 Hour and 15 Minutes |
|
2. Review of Memorandum of Agreement (MOA)/Memorandum of Understanding (MOU)/Joint Ventures/Co-Production Agreement/Cooperation Agreement/Deed of Donation and Acceptance
Upon request, the OULA reviews all MOAs/MOUs/Joint Ventures/Co-Production Agreements/Cooperation Agreements/Deed of Donations and Acceptance if the same are in accord with applicable laws, issuances, and jurisprudence, as well as to ensure that said agreements are beneficial to the government.
|
Office/Division: |
Office of the Undersecretary for Legal Affairs |
|
Classification: |
Highly Technical |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
PCOO Attached Agencies 2. Bureau of Broadcast Services 3. Radio Television Malacañang 4. Bureau of Communication Services 5. News and Information Bureau 6. Philippine Information Agency 7. People's Television Network, Inc. 8. National Printing Office 9. APO Production Unit, Inc. 10. Intercontinental Broadcasting Corporation (IBC13) |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Memorandum/Letter from the requesting Office and its complete attachments, if any (1 original copy, 1 receiving copy) |
Requesting Agency/Office/Unit/Private Entity |
|
1. Draft Memorandum of Agreement (MOA)/Memorandum of Understanding (MOU)/Joint Ventures/Co-Production Agreement Cooperation Agreement/Deed of Donation and Acceptance, if any, in word/.docx file (1 soft copy) |
Requesting Agency/Office/Unit/Private Entity |
|
CLIENT STEP |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Submit/send to the OULA a Memorandum/ Letter Request to review a MOA/MOU/Joint Ventures/Co-Production Agreement/ Cooperation Agreement/Deed of Donation and Acceptance |
1.1. Receive the Memorandum/ Letter Request with complete attachments |
None |
10 minutes |
OULA Receiving Officer |
|
None |
1.2. Endorse complete documents to the assigned Legal Staff |
None |
5 minutes |
OULA Receiving Officer |
|
None |
1.3 Draft Memorandum/ Letter containing OULA's comments and/or recommendations |
None |
15 days |
OULA Legal Staff |
|
None |
1.4 Submit the draft Memorandum/ Letter to the Undersecretary for his consideration |
None |
4 days |
Undersecretary for Legal Affairs |
|
2. Receive the Memorandum/ Letter containing OULA's comments and/or recommendations |
2.1 Once approved and signed by the Undersecretary, transmit the Memorandum/ Letter containing the comments and/or recommendations to the requesting office/unit |
None |
1 hour |
OULA Receiving Officer |
|
None |
2.2 Records Keeping/Log in OULA Database |
None |
20 minutes |
OULA Receiving Officer |
|
TOTAL: |
None |
19 days, 1 hour, 35 minutes |
|
3. Investigation of Incident Reports and Potential Administrative and/or Criminal Cases in PCOO Attached Agencies
The OULA serves as the prosecution unit of the PCOO. All incident reports and complaints arising from the regular course of business of the PCOO are evaluated accordingly for the filing of the appropriate action, whenever necessary.
|
Office/Division: |
Office of the Undersecretary for Legal Affairs |
|
Classification: |
Highly technical |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
PCOO Attached Agencies a. Bureau of Broadcast Services b. Radio Television Malacañang c. Bureau of Communication Services d. News and Information Bureau e. Philippine Information Agency f. People's Television Network, Inc. g. National Printing Office h. APO Production Unit, Inc. i. Intercontinental Broadcasting Corporation (IBC13) |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Memorandum/Letter containing an Incident Report with complete attachments or pertinent documents (1 original copy, 1 receiving copy) |
Requesting Agency/Office/Unit/Private Entity |
|
CLIENT STEP |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Submit/send a Memorandum/ Letter containing an Incident Report |
1.1 Receive the Memorandum/ Letter Request with complete attachments |
None |
10 minutes |
OULA Receiving Officer |
|
None |
1.2 Endorse complete documents to the assigned Legal Staff |
None |
5 minutes |
OULA Receiving Officer |
|
None |
1.3 Assess the incident report and issue a Show-Cause Memorandum or Notice to Explain. If the incident is frivolous, no SCM/NTE be issued |
None |
1 day |
OULA Legal Staff |
|
None |
1.4 Receipt of the sworn answer of the personnel involved |
None |
1 hour |
OULA Receiving Officer |
|
None |
1.5 Assess the allegations in the Sworn Answer and conduct own Preliminary Investigation Report (PIR) and determine the potential administrative/ criminal case to be filed against the concerned employee |
None |
1 day |
OULA Legal Staff |
|
None |
1.6 If there is a good ground to file a case, draft a Formal Charge (FC) and Preliminary Investigation Report (PIR) containing a request to file a formal case against the personnel involved. If there is no ground to file a case against the personnel involved, Memorandum/Letter shall be sent to the one reporting the incident that no further action will be adopted explaining the factual and legal bases for such judgment |
None |
13 days |
OULA Legal Staff |
|
|
1.7 Submit the draft PIR and FC to the Undersecretary for consideration |
None |
4 days |
Undersecretary for Legal Affairs |
|
|
1.8 Transmittal of the PIR and FC to the Office of the Secretary |
None |
1 hour |
OULA Receiving Officer |
|
TOTAL: |
None |
19 days, 2 hours, 15 minutes |
|
Office of the Undersecretary for Legal Affairs
Internal Services
1. Provision of Legal Opinion
Upon request, the OULA provides legal opinion on any legal issues and/or questions arising from the regular course of business of the requesting PCOO Office.
|
Office/Division: |
Office of the Undersecretary for Legal Affairs |
|
Classification: |
Highly Technical |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
PCOO Proper |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Memorandum/Letter from the requesting Office and its complete attachments, if any (1 original copy, 1 receiving copy) |
Requesting Agency/Office/Unit |
|
CLIENT STEP |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Submit/send to OULA a Memorandum/ Letter request containing the legal inquiry which includes the complete factual circumstances with all the necessary pertinent documents attached. |
1.1 Receive the Memorandum/ Letter Request with complete attachments |
None |
10 minutes |
OULA Receiving Officer |
|
None |
1.2 Endorse complete documents to the assigned Legal Staff |
None |
5 minutes |
OULA Receiving Officer |
|
None |
1.3 Determine/ Assess whether the inquiry contains specific question of law relating to the interpretation and application of law or rules by the assigned Legal Staff |
None |
1 day |
OULA Legal Staff |
|
None |
1.4 If the inquiry contains a specific question of law, the Legal staff will draft Complete Staff Work (CSW) in a memorandum/ letter substantiated with legal bases. If not, OULA will issue a memorandum/ letter denying the request |
None |
1 day |
OULA Legal Staff |
|
None |
1.5 Submit the draft Legal Opinion to the Undersecretary for his consideration |
None |
6 days |
Undersecretary for Legal Affairs
Focal Person for Legal Affairs Team |
|
2. Receive the legal opinion or a Memorandum denying the request for Legal Inquiry. |
2.1 Once approved and signed by the Undersecretary, transmit the legal opinion to the requesting office/unit |
None |
1 hour |
OULA Receiving Officer |
|
TOTAL: |
None |
8 Days. 1 Hour and 15 Minutes |
|
2. Review of Memorandum of Agreement (MOA)/Memorandum of Understanding (MOU)/Joint Ventures/Co-Production Agreement/Cooperation Agreement/Deed of Donation and Acceptance
Upon request, the OULA reviews all MOAs/MOUs/Joint Ventures/Co-Production Agreements/Cooperation Agreements/Deed of Donations and Acceptance if the same are in accord with applicable laws, issuances, and jurisprudence, as well as to ensure that said agreements are beneficial to the government.
|
Office/Division: |
Office of the Undersecretary for Legal Affairs |
|
Classification: |
Highly technical |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
PCOO Proper |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Memorandum/Letter from the requesting Office and its complete attachments, if any (1 original copy, 1 receiving copy) |
Requesting Agency/Office/Unit/Private Entity |
|
2. Draft Memorandum of Agreement (MOA)/Memorandum of Understanding (MOU)/Joint Ventures/Co-Production Agreement Cooperation Agreement/Deed of Donation and Acceptance in word/.docx file (1 copy sent through email) |
Requesting Agency/Office/Unit/Private Entity |
|
CLIENT STEP |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Submit/send to OULA a Memorandum/ Letter Request to review a MOA/MOU/ Joint Ventures/Co-Production Agreement/ Cooperation Agreement/ Deed of Donation and Acceptance |
1.1. Receive the Memorandum/ Letter Request with complete attachments |
None |
10 minutes |
Requesting Office/Unit
OULA Receiving Officer |
|
None |
1.2. Endorse complete documents to the assigned Legal Staff |
None |
5 minutes |
OULA Receiving Officer
Focal Person for Legal Affairs Team, for delegation purposes |
|
None |
1.3 Draft Memorandum/ Letter containing OULA's comments and/or recommendations |
None |
Fifteen (15) days |
Assigned OULA Legal Staff
Focal Person for Legal Affairs Team |
|
None |
1.4 Submit the draft Memorandum/ Letter to the Undersecretary for his consideration |
None |
Four (4) days |
Undersecretary for Legal Affairs
Focal Person for Legal Affairs Team |
|
2. Receive the Memorandum/ Letter containing OULA's comments and/or recommendations. |
2.1 Once approved and signed by the Undersecretary, transmit the Memorandum/ Letter containing the comments and/or recommendations to the requesting office/unit |
None |
1 hour |
OULA Receiving Officer |
|
None |
2.2 Records Keeping/Log in OULA Database |
None |
20 minutes |
OULA Receiving Officer |
|
TOTAL: |
None |
19 days, 1 hour, 35 minutes |
|
3. Investigation of Incident Reports and Potential Administrative and/or Criminal Cases in PCOO
The OULA serves as the prosecution unit of the PCOO. All incident reports and complaints arising from the regular course of business of the PCOO are evaluated accordingly for the filing of the appropriate action, whenever necessary.
|
Office/Division: |
Office of the Undersecretary for Legal Affairs |
|
Classification: |
Highly technical |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
PCOO Proper |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Memorandum/Letter containing an Incident Report with complete attachments or pertinent documents (1 original copy, 1 receiving copy) |
Requesting Agency/Office/Unit/Private Entity |
|
CLIENT STEP |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Submit/send to the OULA a Memorandum/ Letter containing an Incident Report |
1.1 Receive the Memorandum/ Letter Request with complete attachments |
None |
10 minutes |
OULA Receiving Officer |
|
None |
1.2 Endorse complete documents to the assigned Legal Staff |
None |
5 minutes |
OULA Receiving Officer |
|
None |
1.3 Assess the incident report and issue a Show-Cause Memorandum or Notice to Explain. If the incident is frivolous, no SCM/NTE be issued |
None |
1 day |
OULA Legal Staff |
|
None |
1.4 Receipt of the sworn answer of the personnel involved |
None |
1 hour |
OULA Receiving Officer |
|
None |
1.5 Assess the allegations in the Sworn Answer and conduct own Preliminary Investigation Report (PIR) and determine the potential administrative/ criminal case to be filed against the concerned employee |
None |
1 day |
OULA Legal Staff |
|
None |
1.6 If there is a good ground to file a case, draft a Formal Charge (FC) and Preliminary Investigation Report (PIR) containing a request to file a formal case against the personnel involved. If there is no ground to file a case against the personnel involved, Memorandum/ Letter shall be sent to the one reporting the incident that no further action will be adopted explaining the factual and legal bases for such judgment |
None |
13 days |
OULA Legal Staff |
|
None |
1.7 Submit the draft PIR and FC to the Undersecretary for consideration |
None |
4 days |
Undersecretary for Legal Affairs
Focal Person for Legal Affairs Team |
|
None |
1.8 Transmittal of the PIR and FC to the Office of the Secretary |
None |
1 hour |
OULA Receiving Officer |
|
TOTAL: |
None |
19 days, 2 hours, 15 minutes |
|
4. Issuance of BAC-II Resolutions (Resolutions A & B)
The OULA serves as the BAC-II processing office. Upon request, the OULA reviews the compliance of the requesting office that all documentary requirements are complete, then drafts the resolution and recommends the approval to the Undersecretary. The approved/disapproved document is finally transmitted back to the requesting office.
|
Office/Division |
Office of the Undersecretary for Legal Affairs Bids and Awards Committee (BAC) II Chairperson |
|
Classification: |
Simple |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
PCOO Proper Offices and Units |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. BAC Resolution A and B and its complete pertinent attachments (1 original copy, 1 receiving copy) |
Requesting Office/Unit |
|
CLIENT STEP |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. The Requesting Office/Unit must submit the BAC Resolution A or B to the Office of the BAC-II Chairperson |
1.1 Acknowledge receipt of the BAC Resolution |
None |
10 minutes |
OULA Receiving Officer |
|
None |
1.2 Log in the BAC-II Database and endorse the documents to the OULA Chief of Staff for proper delegation |
None |
10 minutes |
OULA Receiving Officer |
|
None |
1.3 Review of the BAC-II Resolution and its pertinent documents and provide recommendation to the Chief of Staff |
None |
12 hours |
OULA Staff |
|
None |
1.4 Chief of Staff to approve or disapprove of the recommendation |
None |
1 hour |
OULA Chief of Staff |
|
None |
1.5 Endorse the document to the BAC-II Chairperson |
None |
1 day |
BAC-II Chairperson |
|
2. Receive the signed BAC Resolution |
2.1 Once approved and signed by the BAC-II Chairperson, for transmittal to the End-User Representative |
None |
1 hour |
OULA Receiving Officer |
|
None |
2.2 Updating/ logging on the BAC-II Database |
None |
10 minutes |
OULA Receiving Officer |
|
TOTAL: |
None |
1 day, 15 hours, 30 minutes |
|
Office of the Undersecretary for Broadcasting and Mass Media
External Services
1. Schedule Press Briefings with PTV
Government agencies who wish for their press briefing/s to be covered and televised by PTV may submit a request letter to the Office of the Undersecretary for Broadcasting and Mass Media (OUBMM). Said request letter is transmitted to PTV for their evaluation and appropriate action.
|
Office or Division: |
Office of the Undersecretary for Broadcasting and Mass Media |
|
Classification: |
Simple Transaction |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
All Government Agencies |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Press Briefing Schedule Details (1 electronic copy) |
1. Requesting Party |
|
2. Request Letter (1 electronic copy) |
2. Requesting Party |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Client sends Request Letter and Press Briefing Schedule Details via email at [email protected] |
1. Information is relayed to PTV upon verification of the completeness of requirements. |
None |
1 day |
Executive Assistant (EA) IV and Undersecretary for Broadcasting and Mass Media (UBMM) |
|
TOTAL: |
None |
1 day |
|
2. Receive and Relay Request for Assistance on Information Dissemination of Materials (All Forms)
Government Agencies under the Executive Branch that are in need of assistance on Information Dissemination regarding Government Programs and others, may request for PTV's assistance on the matter. Said request may be coursed through the OUBMM and the office will readily relay the request/s for appropriate action and evaluation of PTV.
|
Office or Division: |
Office of the Undersecretary for Broadcasting and Mass Media |
|
Classification: |
Simple Transaction |
|
Type of Transaction: |
G2G — Government to Government; |
|
Who may avail: |
Other Offices of the Executive Branch |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Request Letter (1 electronic copy) |
1. Requesting Party |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Submit Request Letter via email at [email protected] |
1. OUBMM transmits the request to PTV for proper action upon verification of the completeness of requirements. |
None |
1 day |
Executive Assistant IV or Executive Assistant II
OUBMM |
|
TOTAL: |
None |
1 day |
|
3. Receive and Relay Questions from Malacañang Press Corps Members for Resource Speakers during Public Briefings and Presidential Spokesperson Briefings
The Malacañang Press Corps Members send their questions for the resource speakers either to the UBMM or the EA II, for it to be asked by the UBMM during the aforementioned briefings.
|
Office or Division: |
Office of the Undersecretary for Broadcasting and Mass Media |
|
Classification: |
Simple Transaction |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
Malacañang Press Corps Members (MPC) |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. List of Questions (1 electronic copy) |
1. Requesting Party |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. MPC must send the list questions to the EA II or UBMM prior to the scheduled press briefing through [email protected] pco.gov.ph |
1. If the question was sent to the EA II, the following steps are taken: 1.1 The EA II relays said question to the UBMM; |
None |
1 hour |
EA II OUBMM |
|
|
1.2 UBMM relays the question to the guests during the public briefing; |
None |
2 hours |
UBMM |
|
None |
2. If the question was received by the UBMM, the UBMM relays the question during the Public Briefing. |
None |
3 hours |
UBMM |
|
TOTAL: |
None |
3 hours (Only one agency action will apply, either 1 or 2) |
|
Office of the Undersecretary for Broadcasting and Mass Media
Internal Services
1. Coordination with Kapisanan ng mga Brodkaster ng Pilipinas (KBP)
In response to the COVID-19 Pandemic, the PCOO partnered with the KBP to make vital and verified information about the pandemic easily accessible. This includes the airing of several government TV Programs on KBP Member Stations via Hook-up with PTV-4, the airing of PCOO produced COVID-19 PSAs on KBP Member Radio Stations, etc.
|
Office or Division: |
Office of the Undersecretary for Broadcasting and Mass Media |
|
Classification: |
Simple Transaction |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
PCOO-OSEC |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Details of the Request (1 original copy) |
1. Requesting Party |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Request is sent to the OUBMM containing the details of such request via email at [email protected] pco.gov.ph |
1.1 The EA IV drafts the letter for KBP. |
None |
4 hours |
Executive Assistant IV or Executive Assistant II OUBMM |
|
None |
1.2 The EA II transmits the letter to KBP. |
None |
4 hours |
Executive Assistant IV or Executive Assistant II OUBMM |
|
TOTAL: |
None |
1 day |
|
Office of the Assistant Secretary for Special Concerns
External Services
1. Provision of Photos during Presidential Events
The Presidential Photographers Division (PPD) shall automatically dispatch official photos to the Malacañang Press Corps and accredited media outlets after a Presidential event. Individuals or agencies requesting for their photos with the President during public and private events can only be accommodated after the approval of Assistant Secretary for Special Concerns and Chief of Photographer.
|
Office or Division: |
Office of the Assistant Secretary for Special Concerns/Presidential Photographers Division |
|
Classification: |
Simple |
|
Type of Transaction: |
Government-to-Government; Government-to-Citizens; Government-to-Business |
|
Who may avail: |
1. Malacañang Press Corps 2. Other accredited media entities 3. Clients requesting for photos other than official photos |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Letter of Request * *For clients requesting for photos other than official photos. |
Presidential Photographers Division |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Requesting party submits Letter of Request addressed to the Presidential Photographers Division indicating the name, date and venue of the event and their contact details to [email protected] pco.gov.ph |
1. Receipt and Acknowledgement of Letter of Request |
None |
1 hour |
Presidential Staff Officer VI Presidential Photographers Division |
|
None |
1.2 Endorsement of Letter of Request to the Assistant Secretary for Special Concerns and Chief of Presidential Photographers Division for their approval. |
None |
2 days |
Presidential Staff Officer VI Presidential Photographers Division |
|
None |
1.3 If given clearance, PPD locates requested photos in the database. |
None |
2 hours |
Presidential Staff Officer VI Presidential Photographers Division |
|
1.4 Releasing of requested photos through email, printed copies or USB/CD.* * Requesting party can use and publish the photos provided courtesy be given to the Presidential Photographers Division. The phrase, "PRESIDENTIAL PHOTO" or "COURTESY OF PRESIDENTIAL PHOTOGRAPHERS DIVISION" shall be used. |
None |
30 minutes |
Presidential Staff Officer VI Presidential Photographers Division |
|
|
1.5 If no clearance is given, PPD shall inform requesting party through the contact details provided. |
None |
15 minutes |
Presidential Staff Officer VI Presidential Photographers Division |
|
TOTAL: |
None |
2 days, 3 hours, 45 minutes |
|
2. Request for Photo Coverage
The Presidential Photographers Division (PPD) provides photo coverage to other offices of the Executive Branch and the Presidential Communications Operations Office upon approval of the Head of Office.
|
Office or Division: |
Office of the Assistant Secretary for Special Concerns/Presidential Photographers Division |
|
Classification: |
Simple |
|
Type of Transaction: |
Government-to-Government |
|
Who may avail: |
Requesting offices from the Executive Branch |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Letter of Request (1 Electronic Copy) |
Requesting Party |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Requesting party submits Letter of Request addressed to the Assistant Secretary for Special Concerns indicating the details of the photo coverage (name of event, date, time, venue and their contact details to [email protected] pco.gov.ph |
1. Receipt and Acknowledgement of Letter of Request |
None |
1 hour |
Director IV (Chief Photographer) Presidential Photographers Division |
|
None |
1.2 Endorsement of Letter of Request for approval to the Assistant Secretary for Special Concerns and/or Chief Photographer |
None |
2 days |
Director IV (Chief Photographer) Presidential Photographers Division |
|
None |
1.3 If approved, PPD informs requesting party through email and/or other forms of communication (phone, text message, online message platform) |
None |
15 minutes |
Director IV (Chief Photographer) Presidential Photographers Division |
|
TOTAL: |
None |
2 days, 1 hour, 15 minutes |
|
Office of the Assistant Secretary for Special Concerns
Internal Services
1. Request for Photo Coverage
The Presidential Photographers Division (PPD) provides photo coverage to other offices of the Executive Branch and the Presidential Communications Operations Office upon approval of the Head of Office.
|
Office or Division: |
Office of the Assistant Secretary for Special Concerns/Presidential Photographers Division |
|
Classification: |
Simple |
|
Type of Transaction: |
Government-to-Government |
|
Who may avail: |
Requesting offices from the Presidential Communications Operations Office |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
2. Letter of Request (1 Electronic Copy) |
Requesting Party |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
2. Requesting party submits Letter of Request addressed to the Assistant Secretary for Special Concerns indicating the details of the photo coverage (name of event, date, time, venue and their contact details to [email protected] pco.gov.ph |
1. Receipt and Acknowledgement of Letter of Request |
None |
1 hour |
Director IV (Chief Photographer) Presidential Photographers Division |
|
None |
1.2 Endorsement of Letter of Request for approval to the Assistant Secretary for Special Concerns and/or Chief Photographer |
None |
2 days |
Director IV (Chief Photographer) Presidential Photographers Division |
|
None |
1.3 If approved, PPD informs requesting party through email and/or other forms of communication (phone, text message, online message platform) |
None |
15 minutes |
Director IV (Chief Photographer) Presidential Photographers Division |
|
TOTAL: |
None |
2 days, 1 hour, 15 minutes |
|
Media Accreditation and Relations Office
External Services
1. MEDIA ACCREDITATION-DAILY PRESIDENTIAL COVERAGES
Interested media personnel are required to present valid credentials to cover Official Presidential engagements. This is done to ensure that the events shall be exclusively covered by accredited media only.
|
Office or Division: |
Media Accreditation and Relations Office (MARO) |
|
Classification: |
G2B — Government to Business G2G — Government to Government |
|
Type of Transaction: |
Simple Transaction |
|
Who may avail? |
Media Entities |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Original Company ID (1 Original, 1 Photocopy) |
Requesting Party |
|
2. Original IPC ID (1 Original, 1 Photocopy) |
Requesting Party |
|
3. Letter of Assignment (1 Original Copy/Soft copy) |
Requesting Party |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Media submits to MARO a Letter of Assignment to participate in Presidential engagements/ coverages or email at [email protected] |
1.1 Upon Receipt of Letter of Assignment, MARO project officer seeks approval of the Undersecretary/ Assistant Secretary for Media Relations |
None |
20 minutes |
Project Officer MARO |
|
None |
1.2 MARO project officer submits official list of Covering media to PSG |
None |
30 Minutes |
Project Officer MARO |
|
2. Media claims Day pass/Accreditation IDs to cover the Presidential event. |
2. Issuance of Day Pass/ Accreditation IDs to Media |
None |
30 minutes |
Project Officer MARO |
|
TOTAL: |
None |
1 hour & 20 minutes |
|
2. MEDIA ENDORSEMENT-OVERSEAS PRESIDENTIAL EVENTS (OFFICIAL FOREIGN TRAVELS)
Media entities who intend to participate in Foreign Presidential Coverages must be officially endorsed by the Media Accreditation and Relations Office to the Department of Foreign Affairs and the Embassies concerned.
|
Office or Division: |
Media Accreditation and Relations Office |
|
Classification: |
G2B — Government to Business G2G — Government to Government |
|
Type of Transaction: |
Simple Transaction |
|
Who may avail? |
Media Entities |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
7. Duly filled up Accreditation form and Letter of Conforme. (Original Hard copy/Soft copy emailed at [email protected]) |
The Foreign Visit Secretariat (FVS) will provide media with Accreditation forms and letter of Conforme. After which, media then shall return it completely filled out and signed to start the processing. |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Media entities must submit to MARO letter of assignment and accomplished requirements to the Foreign Visit Secretariat (FVS) through [email protected] |
1. After validation, FVS forwards all documents to the Undersecretary/ Assistant Secretary for Media Relations for approval. |
|
1 Hour and 30 minutes |
Foreign Visit Secretariat (FVS) |
|
TOTAL: |
None |
1 Hour & 30 Minutes |
|
Office of the Assistant Secretary for Legal Affairs
External Services
1. Issuance of Legal Opinions and Review/Drafting of Contracts
The Office of the Assistant Secretary for Legal Affairs, as part of its services, is duty bound to issue legal opinions and/or comments on any legal documents as well as drafting of contracts and any legal instrument upon request of any Governmental Agencies or Instrumentalities under the Executive Branch.
As may be appropriate, the following are subject to revision once the newly approved Legal Division is filled.
|
Office or Division: |
Office of the Assistant Secretary for Legal Affairs (OALA) |
|
Classification: |
Highly Technical Transaction |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
Agencies under the Executive Branch |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Official written request (original or electronic copy, as the case may be) |
Requesting Party |
|
2. Complete attachments and/or supporting documents such as, but not limited to: 1) Memorandum; 2) Official Letters; 3) Contracts (original or electronic copy, as the case may be) |
Requesting Party |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Submit a complete written request identifying the issues sought to be resolved and the nature of request addressed to the Assistant Secretary for Legal Affairs with complete supporting documents attached sent through email at [email protected] pco.gov.ph |
1.1 Acknowledge receipt of request and recording the same in its internal database. |
None |
10 Minutes |
Executive Assistant II OALA |
|
None |
1.2 Endorsement to OLA Law Committee and Handling Legal Officer. |
None |
20 Minutes |
Administrative Officer IV OALA |
|
None |
1.3 Preliminary determination of completeness and sufficiency of request. |
None |
2 Hours |
Attorney II OALA |
|
None |
1.4 Evaluation of resubmitted requests with its attachments. |
None |
6 Days |
Attorney II OALA |
|
None |
1.5 Consolidation of request and attachments |
None |
1 Day |
Legal Assistant II OULA |
|
Nonee |
1.6 Legal Officer Complete Staff Work, Review, and Signing. |
None |
1 Day |
Executive Assistant II OALA |
|
2. Receive the legal output from OLA and provide feedback, comments, and suggestions on the services rendered. |
2.1 Transmittal and Recording of Legal Output and providing CCSS feedback form to the client |
None |
10 Minutes |
Administrative Officer IV OALA |
|
TOTAL: |
None |
8 Days 2 Hours and 40 Minutes |
|
Office of the Assistant Secretary for Legal Affairs
Internal Services
1. Issuance of Legal Opinions and Review/Drafting of Contracts
The Office of the Assistant Secretary for Legal Affairs, as part of its services, is duty bound to issue legal opinions and/or comments on any legal documents as well as drafting of contracts and any legal instrument upon request of any office within PCOO.
As may be appropriate, the following are subject to revision once the newly approved Legal Division is filled.
|
Office or Division: |
Office of the Assistant Secretary for Legal Affairs (OALA) |
|
Classification: |
Highly Technical Transaction |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
Agencies under the Executive Branch |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
2. Official written request (original or electronic copy, as the case may be) |
Requesting Party |
|
2. Complete attachments and/or supporting documents such as, but not limited to: 1) Memorandum; 2) Official Letters; 3) Contracts (original or electronic copy, as the case may be) |
Requesting Party |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Submit a complete written request identifying the issues sought to be resolved and the nature of request addressed to the Assistant Secretary for Legal Affairs with complete supporting documents attached sent through email at [email protected] pco.gov.ph |
1.1 Acknowledge receipt of request and recording the same in its internal database. |
None |
10 Minutes |
Executive Assistant II OALA |
|
None |
1.2 Endorsement to OLA Law Committee and Handling Legal Officer. |
None |
20 Minutes |
Administrative Officer IV OALA |
|
None |
1.3 Preliminary determination of completeness and sufficiency of request. |
None |
2 Hours |
Attorney II OALA |
|
None |
1.4 Evaluation of resubmitted requests with its attachments. |
None |
6 Days |
Attorney II OALA |
|
None |
1.5 Consolidation of request and attachments |
None |
1 Day |
Legal Assistant II OULA |
|
None |
1.6 Legal Officer Complete Staff Work, Review, and Signing |
None |
1 Day |
Executive Assistant II OALA |
|
2. Receive the legal output from OLA and provide feedback, comments, and suggestions on the services rendered. |
2.1 Transmittal and Recording of Legal Output and providing CCSS feedback form to the client |
None |
10 Minutes |
Administrative Officer IV OALA |
|
TOTAL: |
None |
8 Days 2 Hours and 40 Minutes |
|
Office of the Assistant Secretary for Special Projects
External Services
1. Acceptance and Pre-Implementation of Trust Fund Projects
Government Agencies under the Executive Branch who are in need of information dissemination and communications campaign management services for their existing and upcoming projects can issue their request to the Office of the Secretary and Office of the Assistant Secretary for Special Projects.
|
Office or Division: |
Office of the Assistant Secretary for Special Projects |
|
Classification: |
Highly Technical Transactions |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
Government Agencies under the Executive Branch |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Letter requesting for Project Management services (1 Electronic Copy) |
Requesting Government Agencies |
|
2. Special Order from the PCOO Secretary for PCOO lead project (1 Electronic Copy) |
Office of the Secretary |
|
3. Memorandum of Agreement between the PCOO Secretary and Head of Requesting Agency for projects involving downloadable funds (6 Original Copies) |
Office of the Assistant Secretary for Special Projects |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Submit letter to the PCOO Secretary and Assistant Secretary for Special Projects requesting for communication project management services through email at [email protected] and osecmediaspecialprojects @gmail.com |
1.1 Review letter of request and respond with confirmation |
None |
5 Days |
Assistant Secretary for Special Projects |
|
None |
1.2 Secure and manage Memorandum of Agreement for projects involving downloadable funds |
None |
10 Days |
Project Manager/ Project Development Officer |
|
2. Participate in online coordination meetings via Zoom or Google Meet |
2.1 Facilitate coordination meeting(s) with Requesting Agency with corresponding Minutes of the meeting |
None |
2 Days |
Project Manager/ Project Development Officer |
|
None |
2.2 Plan and establish campaign strategy and timeline in accordance with the Memorandum of Agreement between PCOO and the Requesting Agency/s |
None |
3 Days |
Project Manager and Project Management Team |
|
TOTAL: |
None |
20 Days |
|
2. Production of Social Media Cards
Government Agencies who are in need of Social Media information dissemination services particularly in graphic layout and design and social media card content, may request the services of the Office of the Assistant Secretary for Special Projects.
|
Office or Division: |
Office of the Assistant Secretary for Special Projects |
|
Classification: |
Highly Technical Transactions |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
Government Agencies under the Executive Branch |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Letter requesting for Project Management services (1 Electronic Copy) |
Requesting Government Agency |
|
2. Special Order/Letter or Memorandum of Agreement (4 Original Copies) |
Office of the Secretary, Office of the Assistant Secretary for Special Projects, Requesting Agencies and other concerned PCOO Offices |
|
3. Client Feedback Survey (1 Electronic Copy) |
Office of the Assistant Secretary for Special Projects |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Submit letter to the PCOO Secretary and Office of the Assistant Secretary for Special Projects requesting for creatives and content creation services through email at [email protected] and osecmediaspecial [email protected] |
1.1 Review letter of request |
None |
1 Day |
PCOO Secretary and Assistant Secretary for Special Projects |
|
1.2 Draft response letter |
None |
1 Day |
Project Manager |
|
|
None |
1.3 Review and Sign response letter |
None |
1 Day |
Assistant Secretary for Special Projects |
|
None |
1.4 Social Media Production |
None |
2 Days |
Information Officer/Graphic Artist |
|
None |
1.5 Vetting |
None |
1 Day |
Project Manager |
|
2. Secure approved output through email at osecmediaspecial [email protected] |
2.1 Perform revisions, as may be necessary |
None |
1 Day |
Information Officer/Writer Graphic Artist/ Multimedia Artist |
|
TOTAL: |
None |
7 Days |
|
3. Event Management
Government Agencies under the Executive Branch who are in need of Event Management services for their campaigns and projects may request the services of the Office of the Assistant Secretary for Special Projects. The OASSP shall facilitate the conceptualization, coordination, management, and execution of the event.
|
Office or Division: |
Office of the Assistant Secretary for Special Projects |
|
Classification: |
Multi-Stage Processing |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
Government Agencies under the Executive Branch |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Letter requesting the services of the Office of the Assistant Secretary for Special Projects |
Requesting Government Agency |
|
1. Special Order/Letter or Memorandum of Agreement (4 Original Copies) |
Office of the Secretary, Office of the Assistant Secretary for Special Projects, Requesting Agencies and other concerned PCOO Offices |
|
2. Client Feedback Survey (1 Electronic Copy) |
Office of the Assistant Secretary for Special Projects |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Submit letter to the PCOO Secretary and Asec for Special Projects requesting for media and events production services through email at [email protected] and osecmediaspecial [email protected] |
1.1 Review letter of request and respond with confirmation |
None |
7 days |
PCOO Offices concerned and other agencies in accordance with the Special Order of the Secretary |
|
2. Participate in online coordination meetings via Zoom or Google Meet |
2.1 Facilitate coordination meeting(s) with Requesting Agency |
None |
14 days |
Assistant Secretary for Special Projects Project Manager/ Project Development Officer Requesting Agency |
|
None |
2.2 Plan and establish campaign strategy and timeline in accordance with the Memorandum of Agreement between PCOO and the Requesting Agency/s |
None |
20 days |
Project Manager Project Development Officer |
|
None |
2.3 Produce content/ script outline |
None |
7 days |
Information Officer/Writer |
|
None |
2.4 Graphics Layout |
None |
14 days |
Graphics Team |
|
None |
2.5 Vetting |
None |
7 days |
Information Officer/Writer/ Project Manager |
|
None |
2.6 Conduct tech run |
None |
1 day |
Technical Director Project Manager Videographer/ Tech Team |
|
None |
2.7 Execution of the event |
None |
1 Day |
Office of the Assistant Secretary for Special Projects |
|
3. Accomplish Client Feedback Survey and send it through email at osecmediaspecial [email protected] |
3.1 Archive the Document |
None |
1 Day |
Requesting Agency |
|
TOTAL: |
None |
72 Days |
|
|
Event Management — Qualified for multi-stage processing |
4. Normal Information Dissemination Social Media Campaigns
Government Agencies who are in need of information dissemination services particularly through Social Media and Radio Program Announcement, may request for such services to the Office of the Secretary and the Office of the Assistant Secretary for Special Projects. The Office of the Assistant Secretary for Special Projects shall announce the requested content to be released through the radio and social media show programs that it manages.
|
Office or Division: |
Office of the Assistant Secretary for Special Projects |
|
Classification: |
Complex Transaction |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
National Government Agencies (NGAs), Government Owned and Controlled Corporations (GOCCs), and State Universities and Colleges (SUCs) |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Letter requesting for Project Management services (1 Electronic Copy) |
Requesting Government Agencies |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Submit letter to the PCOO Secretary and Assistant Secretary for Special Projects requesting for communication project management services through email at [email protected] and osecmediaspecial [email protected] |
1.1 Review letter and respond with confirmation |
None |
3 Days |
Assistant Secretary for Special Projects |
|
None |
1.2 Coordination with PCOO attached agencies |
None |
2 Days |
Information and Public Relations Officer |
|
None |
1.3 Implementation of Information Dissemination through Social Media |
None |
2 Days |
Assistant Secretary for Special Projects |
|
TOTAL: |
None |
7 Days |
|
Office of the Director for Admin and Finance
Internal Services
1. Approval of RT-PCR Test of Employees
Approval of the RT-PCR Test of Employees bases on the Memorandum regarding the revised testing and Quarantine Protocols.
|
Office or Division: |
Office of the Director for Administration and Finance (ODAF) |
|
Classification: |
Simple |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
All PCOO Offices |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Memorandum Request (1 Electronic Copy) |
Requesting Party |
|
Travel Documents (for Official Travel) (1 Copy) |
Requesting Party |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Requesting Party shall transmit the memorandum request to the Director for Administration and Finance through [email protected] pco.gov.ph |
1.1 ODAF to endorse to the General Services Division (GSD) for their evaluation |
None |
5 minutes |
OAF Records Officer |
|
None |
1.2 GSD will conduct review and evaluation and endorse to the ODAF for approval |
None |
10 minutes |
OAF Records Officer |
|
None |
1.3 ODAF to endorse the request to the Director for Administration and Finance for his approval and signature |
None |
5 minutes |
Executive Assistant IV, Executive Assistant II, Administrative Officer II and Director for Administration and Finance |
|
None |
1.4 ODAF to endorse the approved request to the Requesting Party |
None |
5 minutes |
OAF Records Officer |
|
TOTAL: |
None |
25 Minutes |
|
2. Signing of Property Pass
Signing and approval of Property Exit Form for the pull-out of the office equipment outside the New Executive Building.
|
Office or Division: |
Office of the Director for Administration and Finance |
|
Classification: |
Simple |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
All PCOO Offices |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
Property Exit Form (1 Copy) |
Property Section |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Requesting Party shall submit the accomplished Property Exit Form through [email protected] pco.gov.ph |
1.1 ODAF to review the Accomplished Property Exit form and will endorse to the Director for Administration and Finance for review and signature. |
None |
5 minutes |
Executive Assistant IV, ODAF |
|
None |
1.2 ODAF to release the signed Property Exit Form to the requesting party |
None |
1 minute |
ODAF Records Officer |
|
TOTAL: |
None |
6 minutes |
|
Media Research and Development Staff
Internal Services
1. Technical Guidance on the Risk Management Plan
To initiate risk-based thinking within the PCOO, the MRDS reviews and provides input for the Risk Management Plans submitted by PCOO offices and/or divisions.
|
Office or Division |
Office of Media Research and Development |
|
CLASSIFICATION: |
Highly Technical |
|
TYPE OF TRANSACTION: |
G2G — Government to Government |
|
WHO MAY AVAIL: |
PCOO Proper |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
Risk Management Plan (1 Original or Electronic Copy) |
Requesting Office |
|
CLIENT STEP |
ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. The client submits to the MRDS the Risk Management Plan via email: [email protected] |
1.1 Receives the outputs for review. |
None |
15 minutes |
Technical Officer I MRDS |
|
None |
1.2 Reviews the submitted outputs for comments and inputs |
None |
3 days |
Technical Officer I MRDS |
|
None |
1.3 The MRDS endorses the outputs with comments to the requesting office/ division/unit for their appropriate action. |
None |
15 minutes |
Technical Officer I MRDS |
|
2. Client submits revised RMP form via email: [email protected] |
2.1 MRDS acknowledges receipt of revised RMP |
None |
15 minutes |
Technical Officer I MRDS |
|
3. Client waits for the review of their RMP |
3.1 MRDS reviews revised RMP |
None |
2 days |
Technical Officer I MRDS |
|
3.2 MRDS sends approved RMP to client |
None |
15 minutes |
Division Chief MRDS |
|
|
4. Client receives approved RMP for their establishment, implementation, maintenance, and continual improvement |
4.1 MRDS waits for the submission of RMP report |
None |
None |
Technical Officer I MRDS |
|
5. Client submits RMP report via email: [email protected] |
5.1 MRDS acknowledges receipt of CCSS report |
None |
15 minutes |
Technical Officer I MRDS |
|
None |
5.2 MRDS consolidates RMP reports for submission to Internal Quality Audit Team |
None |
1 day |
Technical Officer I MRDS |
|
None |
5.3 MRDS prepares adjustments in the agency RMP |
None |
7 days |
Technical Officer I MRDS |
|
None |
5.4 Review and Approval |
None |
2 days |
Division Chief MRDS |
|
None |
5.5 Submission to ISO QMS Committee |
None |
1 day |
Technical Officer I MRDS |
|
TOTAL |
None |
16 days, 1 hour and 15 minutes |
|
2. Technical Guidance on Customer/Client Satisfaction Survey of PCOO Offices and Divisions
As part of the PBB-related technical guidance provided by the MRDS, it reviews and consolidates the CCSS of all PCOO delivery units, in accordance with the official guidelines released by the AO25 IATF for a specific PBB cycle.
|
OFFICE/DIVISION: |
Office of the Media Research and Development |
|
CLASSIFICATION: |
Highly Technical Transaction |
|
TYPE OF TRANSACTION: |
G2G — Government to Government |
|
WHO MAY AVAIL: |
PCOO Proper |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. CCSS Form (1 Original or Electronic Copy) |
Requesting Office |
|
2. CCSS Report (1 Original or Electronic Copy) |
Requesting Office |
|
CLIENT STEP |
ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Client submits CCSS form to the MRDS email: [email protected] |
1.1 MRDS acknowledges receipt of CCSS form |
None |
15 minutes |
Planning Officer II MRDS |
|
2. Client waits for the comments and feedback on submitted CCSS forms |
2.1 MRDS provides comments and feedback on client's CCSS form |
None |
3 days |
Planning Officer II MRDS |
|
2.2 Upon approval, MRDS transmits the commented CCSS form to the client |
None |
15 minutes |
Division Chief MRDS |
|
|
3. Client receives CCSS form for revision |
3.1 MRDS waits for the submission of the revised CCSS form |
None |
None |
Planning Officer II MRDS |
|
4. Client submits revised CCSS form to the MRDS email: [email protected] |
4.1 MRDS acknowledges receipt of revised CCSS form |
None |
15 minutes |
Planning Officer II MRDS |
|
5. Client waits for the approval of their CCSS form |
5.1 MRDS reviews revised CCSS |
None |
1 day |
Planning Officer II MRDS |
|
None |
5.2 MRDS sends approved CCSS form to client |
None |
15 minutes |
Planning Officer II |
|
6. Client receives approved CCSS form and disseminates it to its clients |
6.1 MRDS waits for the submission of CCSS report |
None |
None |
Planning Officer II |
|
7. Client submits CCSS report to the MRDS email: [email protected] |
7.1 MRDS acknowledges receipt of CCSS report |
None |
15 minutes |
Planning Officer II MRDS |
|
7.2 MRDS consolidates and reviews CCSS reports for approval and signature of the Secretary |
None |
3 days |
Division Chief MRDS |
|
|
7.3 MRDS prepares documents for submission to AO 25 |
None |
3 days |
Planning Officer II MRDS |
|
TOTAL |
None |
10 days, 1 hour, and 15 minutes |
|
3. Technical Guidance to PCOO Offices/Units in Accomplishing Streamlining and Digitization Form/s required in the PBB Guidelines
The adherence of the AO25 IATF to government-wide improvement of public service delivery is reflected through the required reporting of streamlining and digitization initiatives for all agencies aiming for the PBB grant. The MRDS provides technical assistance in monitoring, reviewing, and consolidating the submission of all PCOO delivery units.
|
OFFICE/DIVISION: |
Office of the Media Research and Development |
|
CLASSIFICATION: |
Complex Transaction |
|
TYPE OF TRANSACTION: |
G2G — Government to Government |
|
WHO MAY AVAIL: |
PCOO Proper |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Streamlining and Digitization Forms (1 Original or Electronic Copy) |
Requesting Office |
|
2. CCSS Report (1 Original or Electronic Copy) |
Requesting Office |
|
CLIENT STEP |
ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Client submits forms for checking to the MRDS email: [email protected] gov.ph |
1.1 MRDS reviews the forms based on the office/unit's Citizen's Charter/QMS Manual and CCSS report |
None |
2 days |
Planning Officer II MRDS |
|
2. Client waits for comments and feedback |
2.1 MRDS sends back comments and feedback to client |
None |
1 day |
Planning Officer II MRDS |
|
3. Client revises and sends back the revised forms to the MRDS email: [email protected] gov.ph |
3.1 MRDS reviews the forms and sends back the final version |
None |
2 days |
Planning Officer II MRDS |
|
None |
3.2 MRDS consolidates forms for approval and signature of the Secretary |
None |
1 day |
Chief of Staff OSec |
|
None |
3.3 MRDS prepares documents for submission to AO 25 |
None |
1 day |
Planning Officer II MRDS |
|
TOTAL |
None |
7 days |
|
General Services Division-Cash Section
Internal Services
1. Procedures of Disbursement Through Petty Cash
Process of disbursement of payables through petty cash
|
Office or Division: |
Cash Section |
|
Classification: |
Simple |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
Requesting Party from PCOO |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
Approved Petty Cash Voucher (1 Original Copy) |
Requesting Party |
|
Supporting documents for reimbursement of expenses and/or liquidation of cash advance (1 Original Copy) |
Requesting Party |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Request Petty Cash Voucher (PCV) from Cash Section Office. |
1. Releases the Petty Cash Voucher (PCV) to the Requesting Personnel |
None |
10 minutes |
Administrative Assistant III Cash Section |
|
2. Accomplish the (box A) Requested by portion of PCV |
2. Review the accomplish portion (box A) Requested by portion of PCV |
None |
5 minutes |
Administrative Assistant V Cash Section |
|
3. Submits duly approved PCV sign by the authorized official to the Cashier. |
3. Receives duly approved PCV sign by the authorized official from the requesting Personnel |
None |
5 minutes |
Administrative Assistant V Cash Section |
|
4. Receives PCV for cash advance or reimbursement not exceeding P15,000.00 for each transaction then sign (box B) Cash Received portion |
4. Signs the Box B Paid by Portion of the PCV upon granting of the petty cash advance or reimbursement. |
None |
10 minutes |
Administrative Assistant V Cash Section |
|
5. Attached the official receipt and other supporting documents upon liquidation of cash advances by the requesting personnel |
5. Review the attached official receipt and other supporting documents upon liquidation of cash advances submitted by the requesting personnel |
None |
20 minutes |
Cashier III Cash Section |
|
None |
6. Prepares the Report of the Paid Petty Cash Voucher (RPPCV) and maintains the Petty Cash Fund Records (PCFR) by the Accountable Officer to monitor the granting and utilization of fund |
None |
2 hours |
Cashier III Cash Section |
|
None |
7. Replenish the PCF as soon as disbursement reaches at least 75% or as needed |
None |
30 minutes |
Cashier III Cash Section |
|
None |
8. Encash the amount replenished in the Landbank of the Phils. |
None |
2 hours |
Cashier III Cash Section |
|
TOTAL: |
None |
5 hours and 20 minutes |
|
General Services Division-Core
Internal Services
1. POSTPAID LINE APPLICATION AND RENEWAL/RETENTION
Process in application and renewal/retention of postpaid lines for PCOO Officials and employees included in the Office Order 20-029.
|
Office or Division: |
General Services Division |
|
Classification: |
Simple |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
PCOO Officials and employees included in the current Office Order on the Issuance and use of Mobile phones |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Postpaid line application/renewal form (1 soft copy) that contains: a. Details of Applicant; b. Details of Postpaid Subscription; c. Legal Basis; d. Certificate of Available Funds; e. Recommendation; and f. Approval. |
General Services Division Office — Administrative Assistant V |
|
2. Monthly Cash Programs (MCP) highlighting the source of fund (1 soft copy) |
General Services Division Office — Administrative Assistant V |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Coordinate with GSD personnel through GSD email at [email protected] pco.gov.ph regarding the request for phone line application or renewal/retention. |
1. Verify in the Office Order 20-029 if the requesting party is eligible to avail the requested plan 1.1 If verified eligible, the application form together with the MCP will be replied in email. |
None |
10 minutes |
Administrative Assistant V General Services Division |
|
2. Fill out the application or renewal/retention form. 2.1. Attach the MCP with a highlighted source of funds. 2.2. Submit the application form with MCP to the Finance Cluster (Budget Division and Accounting Division) to ask for the certification as to availability of funds. |
2. Review the attached MCP 2.1. Certify if the requestee has available funds to avail the requested plan. |
None |
1 day |
Chief Administrative OfficerBudget Division Chief Administrative OfficerAccounting Division |
|
3. None |
3. Receive the application form with signed CAF from Budget Division and Accounting Division 3.1 Endorse to the GSD Chief for recommending approval. |
None |
4 hours |
Administrative Assistant V General Services Division
Chief Administrative OfficerGeneral Services Division |
|
4. None |
4. Endorse to the Undersecretary for Administration, Finance, and FOI for approval or disapproval of the application. |
None |
1 day |
Undersecretary for Administration, Finance, and FOI Office of Undersecretary for Administration, and Finance |
|
5. None |
5. Submit all the requirements through email to the Service Provider. |
None |
10 minutes |
Administrative Assistant V General Services Division |
|
6. None |
6. Receive the delivered mobile unit. 6.1 Endorse to the Property Section the received mobile unit. |
None |
15 minutes |
Administrative Assistant V General Services Division |
|
7. None |
7. Issue the Property Acknowledgement Receipt (PAR). |
None |
10 minutes |
Property Officer II Property and Supply Section |
|
8. Signs the PAR to receive the mobile unit. |
8. Release the Mobile Unit to the end-user. |
None |
10 minutes |
Administrative Assistant V General Services Division |
|
TOTAL: |
|
None |
2 days, 4 hours and 55 minutes |
|
2. LANDLINE APPLICATION
Process in landline application for PCOO offices
|
Office or Division: |
General Services Division |
|
Classification: |
Simple |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
PCOO Officials and employees |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Memorandum regarding the application for landline (1 soft copy) |
Requesting Party |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Send the memorandum regarding the application for landline to GSD through GSD email at [email protected] pco.gov.ph. |
1. Acknowledge receipt of the memorandum. 1.1 Endorse to the GSD Chief for recommending approval. |
None |
30 minutes |
Administrative Assistant V General Services Division Chief Administrative Officer General Services Division |
|
2. None |
2. Endorse to the Undersecretary for Administration, Finance, and FOI for approval or disapproval of the application. |
None |
1 day |
Administrative Assistant V General Services Division Undersecretary for Administration, Finance, and FOI Office of Undersecretary for Administration and Finance |
|
3. None |
3. Submit all the requirements through email to the Service Provider. |
None |
10 minutes |
Administrative Assistant V General Services Division |
|
TOTAL: |
|
None |
1 day and 40 minutes |
|
3. RESERVATION OF CONFERENCE ROOM AND BOARD ROOM
Process in scheduling a reservation for the official use of conference room and board room
|
Office or Division: |
General Services Division |
|
Classification: |
Simple |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
All PCOO Officials and employees |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Conference Room Reservation Form |
General Services Division Office — Administrative Assistant V |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Send an accomplished copy of the Conference Room Reservation Form to the GSD through GSD email at [email protected] pco.gov.ph. |
1. Acknowledge receipt of the form. 1.1. Endorse it to the Chief Administrative Officer of GSD for approval. |
None |
20 minutes |
Administrative Assistant V General Services Division
Chief Administrative Officer General Services Division |
|
2. None |
2. Once the reservation form is approved, the reservation will be in the GSD calendar and a confirmation message will be sent. |
None |
10 minutes |
Administrative Assistant V General Services Division |
|
TOTAL: |
|
None |
30 minutes |
|
General Services Division-Maintenance Section
Internal Services
1. Service Request (Minor)
Request for Repair and Maintenance Service.
|
Office or Division: |
Maintenance Section |
|
Classification: |
Simple |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
PCOO Officials and employees |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Letter of request indicating the needed service or parts (1 original copy) |
Requesting party |
|
2. Purchase Request (PR)/Purchase Order (PO), if applicable |
Maintenance and BAC-SEC |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Requesting party must file a service request (call, email, walk-in) at Maintenance Section or through [email protected] |
1. Receive the request personally or through call or email |
None |
10 minutes |
Administrative Assistant II Maintenance Section |
|
2. None |
2. Review and evaluate the request |
None |
10 minutes |
Engineer III Maintenance Section |
|
3. None |
3. Maintenance Staff will inform the technicians about the details of the concern and request |
None |
10 minutes |
Administrative Assistant II Maintenance Section |
|
4. None |
4. A technician would assess the actual scenario of the problem |
None |
40 minutes |
Administrative Assistant II Maintenance Section |
|
5. None |
5. If the item/service requested is available, provide or deliver to the requesting party 5.1 If spare parts for the requested item is not available, kindly refer to the charter for service requests with dependency |
None |
1 Hour 40 minutes |
Maintenance Technician/ Janitor/ Security Maintenance Section |
|
6. Verify the completion of the job |
6. Assist Client to verify completion |
None |
10 minutes |
Administrative Assistant II Maintenance Section |
|
TOTAL: |
|
None |
3 hours |
|
2. Service Request (Major)
Request for Repair and Maintenance Services
|
Office or Division: |
Maintenance Section |
|
Classification: |
Simple |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
PCOO Officials and employees |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Letter of request indicating the needed service or parts (1 original copy) |
Requesting party |
|
2. Purchase Request (PR)/Purchase Order (PO), if applicable |
Maintenance and BAC-SEC |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Requesting party must file a service request (call, email, walk-in) at Maintenance Section or through [email protected] |
1. Receive the request personally or through call or email |
None |
10 minutes |
Administrative Assistant II Maintenance Section |
|
2. None |
2. Review and evaluate the request |
None |
10 minutes |
Engineer III Maintenance Section |
|
3. The requesting party or office must submit a letter to the GSD Chief |
3. Receive the letter of request |
None |
1 day |
Administrative Assistant II Maintenance Section |
|
4. None |
4. The GSD Chief will review and evaluate the request |
None |
1 hour |
GSD Chief General Services Division |
|
5. None |
5. If the request is approved:
The Maintenance Head will prepare a detailed plan |
None |
1 day 3 hours 40 minutes |
Engineer III Maintenance Section |
|
6. None |
6. Maintenance Staff will inform the technicians about the details of the concern and request |
None |
10 minutes |
Administrative Assistant II Maintenance Section |
|
7. None |
7. If the item/service requested is available, provide or deliver to the requesting party If spare parts for the requested item is not available, kindly refer to the charter for service requests with dependency |
None |
3 hours |
Maintenance Technician/ Janitor/Security Maintenance Section |
|
8. Verify the completion of the job |
8. Assist Client to verify completion |
None |
10 minutes |
Administrative Assistant II Maintenance Section |
|
TOTAL: |
None |
3 days |
|
General Services Division-Motorpool Section
Internal Services
1. VEHICLE REQUEST
Processing of Request for Motorpool Vehicle
|
Office or Division: |
Motorpool Section |
|
Classification: |
Simple |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
PCOO Officials, Employees |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Request for Motorpool Vehicle Form GSD-Mo-01/Rev01/2021 — Electronic or Hardcopy (1 Original Copy) |
Motorpool Section |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Secure the Fillable Request Form at Motorpool Section |
1. Download fillable form |
None |
10 Minutes |
Administrative Assistant Motorpool Section |
|
2. Fill out form: Part I. Request (to be filled by the requestor) |
2. Receive the submitted accomplished form |
None |
10 Minutes |
Administrative Assistant Motorpool Section |
|
3. Submit to Motorpool Section via email or viber message |
3. Acknowledging receipt of their request and print the request form |
None |
10 Minutes |
Administrative Assistant Motorpool Section |
|
4. For review and for dispatching of the vehicle request |
4. Check the availability of the driver and vehicle; if no available inform the requester immediately |
None |
10 Minutes |
Dispatcher Motorpool Section |
|
5. Assignment of vehicle and driver |
5. For approval of the request |
None |
15 Minutes |
Supervisor II Motorpool Section |
|
TOTAL: |
None |
55 Minutes |
|
2. PRE AND POST INSPECTION REPORT
Description of the Service: Processing of Pre and Post Inspection Report of Service Vehicle
|
Office or Division: |
Motorpool Section |
|
Classification: |
Simple |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
PCOO Officials, Employees |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Request for Maintenance/Repair of Vehicle. (Form GSD-Mo-02/Rev0/2021) — Hardcopy (1 Original Copy) |
Motorpool Section |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Secure Request For Maintenance/ Repair of Vehicle. |
1. Release form |
None |
10 Minutes |
Administrative Assistant Motorpool Section |
|
2. Fill out form: Part I. Details of the Vehicle (to be filled-out by End-User) |
2. Receive the submitted accomplished form |
None |
10 Minutes |
Administrative Assistant Motorpool Section |
|
3. Submit to Motorpool Section via email or viber message |
3. Acknowledging receipt of their request and print the request form |
None |
10 Minutes |
Administrative Assistant Motorpool Section |
|
4. Part II. PRE-Repair/ Maintenance Inspection Report. To assist the mechanical foreman for inspection. |
4. For inspection of the said defective parts and input findings and recommendation. |
None |
30 mins. |
Mechanical Foreman Motorpool Section |
|
None |
5. For inspection and signature of Mechanical Foreman, Head of PSS, Chief Accountant and Chief, GSD. |
None |
20 minutes |
Administrative Assistant Motorpool Section |
|
None |
6. Part III. POST-Repair/Maintenance Inspection Report. To be filled-out by Mechanical Foreman and Assisted by Administrative Assistant. |
None |
10 Minutes |
Administrative Assistant and Mechanical Foreman Motorpool Section |
|
None |
7. For inspection and signature of Mechanical Foreman, Head of PSS, Chief Accountant and Chief, GSD. |
None |
20 minutes |
Administrative Assistant Motorpool Section |
|
TOTAL: |
None |
1hr and 50 Minutes. |
|
General Services Division-Property and Supply Section
Internal Services
1. Issuance of Properties, Equipment and Common-Use Supplies
Issuance of Properties, Equipment and Common-Use Supplies shall be made upon the accomplished form of Supply Availability Form (SAI) and only if the requested item/s are included in the requesting office's Project Procurement Plan (PPMP). The supply officer will issue the Requisition and Issue Slip (RIS) and must be approved by the immediate supervisor of the requesting office.
Issuance of equipment and semi-expendable materials issued shall be made through the issuance of Property Acknowledgment Receipt (PAR) or Inventory Custodian Slip (ICS) upon acquisition.
|
Office/Division: |
Property and Supply Section (PSS) — General Services Division |
|
Classification: |
Simple Transaction |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
Employees of PCOO |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Supply Availability Inquiry (SAI) — (1 original copy) |
Supply Team — PSS (Office) |
|
2. Customer Client Satisfaction Survey (CCSS) — (1 hardcopy/google form) |
Supply Team — PSS (Office or website) |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1.0 Fill-out the SAI Form to inquire about the availability of equipment/supplies and submit the same to PSS. (Office) |
1.0 Review if the submitted SAI is properly accomplished and signed. 1.1 Check if the requested item is included in the Project Procurement Management Plan (PPMP). 1.2 If not included in PPMP, it will be subject for procurement depending on the End-User. |
None |
15 minutes |
Supply Officer
Property and Supply Section
Supply Officer
Property and Supply Section
Supply Officer
Property and Supply Section |
|
None |
2.0 Check if the requested item is available on-stock. 2.1 If not available on-stock, subject for procurement. End-user will facilitate the preparation of Purchase Request (PR). |
None |
5 minutes |
Storekeeper
Property and Supply Section
Supply Officer
Property and Supply Section |
|
None |
2.2 If available, prepare the following documents: a. Requisition and Issue Slip (RIS) for the withdrawal of supplies; |
None |
30 minutes |
Supply Officer
Property and Supply Section |
|
None |
b. Property Acknowledgement Receipt (PAR) for the requested property or equipment which acquisition cost of PHP15,000 and above; |
|
|
Property Officer
Property and Supply Section |
|
|
c. Inventory Custodian Slip (ICS) for requested properties & equipment, and considered as semi-expendable properties, or properties which acquisition cost is less than Php15,000.00 |
|
|
Property Officer
Property and Supply Section |
|
None |
3.0 Endorse the RIS/PAR/ICS for signature of the End-User (must be a co-terminous or regular employee). |
None |
10 minutes |
Supply Officer/ Property Officer Property and Supply Section |
|
None |
4.0 Endorse the RIS/PAR/ICS for signature of the Head of PSS. |
None |
10 minutes |
Admin Officer Property and Supply Section |
|
5.0 Claim the requested item at PSS. (Office) |
5.0 Issue the item/s to End-User and provide a copy of RIS/PAR/ICS. |
None |
30 minutes |
Supply Officer Property and Supply Section |
|
6.0 Accomplish the Citizen/Client Satisfaction Survey (CCSS) in google forms or in a hard copy and submit to PSS. (Office/Website) |
6.0 Review the submitted CCSS. Note: For CCSS answered in physical copy, review and encode to google forms. |
None |
10 minutes |
Admin Staff Property and Supply Section |
|
None |
7.0 File the original copy of PAR/RIS/ICS to its designated folder. Note: Keep a copy of signed PAR/RIS/ICS for accounting and record purposes. |
None |
10 minutes |
Admin Staff Property and Supply Section |
|
TOTAL: |
None |
2 hours |
|
2. Inspection and Acceptance of Properties, Equipment and Common Use Supplies
These processes apply to the Inspection and Acceptance of newly procured Common Use Supplies and Equipment (CSE) and Non-Common Use Supplies and Equipment (NCSE) delivered at PSS Warehouses/Offices.
It shall be clearly documented and recorded by the PSS and the End-User ensuring the products or services provided by the supplier meet the certain standards of quality and technical specifications as indicated in the Purchase Order (P.O).
|
Office/Division: |
Property and Supply Section (PSS) — General Services Division |
|
Classification: |
Simple Transactions |
|
Type of Transaction: |
Government-to-Government |
|
Who may avail: |
Employees of PCOO |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Purchase Request (P.R.), Purchase Order (P.O.), or Contract (if procured thru bidding), whichever is applicable — (1 original copy, 2 photocopies) |
End-User or Procurement Division (if the PSS is the end user) — (Office) |
|
2. Delivery Receipt (D.R.), Sales Invoice (S.I.)/Billing Statement — (1 original copy, 2 photocopies) |
Supplier |
|
3. Customer Client Satisfaction Survey (CCSS) — (1 hardcopy/google form) |
Supply Team — PSS (Office or website) |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1.0 Upon delivery, request inspection for newly delivered item/s by endorsing the PO/Contract to the PSS Officer. (Office) |
1.0 Examine the completeness of all procurement-related documents and/or other pertinent documents. |
None |
10 minutes |
Supply Officer/Property Officer Property and Supply Section |
|
None |
2.0 If documents are complete, prepare the Inspection and Acceptance Report (IAR). 2.1 If incomplete, return to End-User. |
None |
15 minutes |
Supply Officer/Property Officer Property and Supply Section |
|
None |
3.0 Compare the DR and SI to the P.O. with regards to quantity of the item/s. a. For partial delivery, DR must match the quantity of the delivered items. b. For complete delivery, SI must match with the P.O. with regards to the total quantity delivered. |
None |
15 minutes |
Supply Officer/Property Officer Property and Supply Section |
|
None |
4.0 Endorse the IAR for signature of the End-User 4.1 Endorse the signed IAR to the Head of PSS for signature. |
None |
10 minutes |
Supply Officer/Property Officer Property and Supply Section |
|
None |
5.0 Conduct inspection together with the Inspection Team (PSS, COA, Accounting Division and GSD) 5.1 Verify if the technical specifications of the delivered items match in the P.O. |
None |
2 hours |
Inspection Team (representatives from the following offices) — Property and Supply Section — COA — Accounting Division — General Services Division |
|
6.0 Accomplish the Citizen/Client Satisfaction Survey (CCSS) in google forms or in a hard copy and submit to PSS. (Office/Website) |
6.0 Review the submitted CCSS. Note: For CCSS answered in physical copy, review and encode to google forms. |
None |
10 minutes |
Admin Staff Property and Supply Section |
|
None |
7.0 Original P.O. with attached original IAR will be forwarded to Budget Division to issue Obligation Request Status (ORS). |
None |
10 minutes |
Property Officer Property and Supply Section Budget Officer Budget Division |
|
None |
8.0 Provide a photocopy for COA, and for filing. |
None |
10 minutes |
Admin Staff Property and Supply Section |
|
|
TOTAL: |
None |
3 hours and 20 minutes |
|
General Services Division- Records Management Office
Internal Services
1. Mailing/Delivery of Documents
The service of Mailing/Delivery of Documents is rendered when a requesting office will disseminate a particular document outside the PCOO and the document needed to be disseminated needs to be in physical form.
|
OFFICE/DIVISION: |
Records Management Office |
|
CLASSIFICATION: |
Simple Transaction |
|
TYPE OF TRANSACTION: |
G2G — Government to Government |
|
WHO MAY AVAIL: |
PCOO Employees |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
Document/s for dissemination (1 Original Copy) |
Requesting Party |
|
CLIENT STEP |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Send the document/s to the Records Management Office through [email protected] |
1. Receive the document |
None |
5 minutes |
Administrative Assistant Records Management Office |
|
None |
2. Record/log the document in the logbook and enter the details in the Records database through Google Sheet |
None |
10 minutes |
Administrative Assistant Records Management Office |
|
None |
3. Records Management Office Head to assign a messenger to deliver document |
None |
20 minutes |
Administrative Assistant Records Management Office |
|
None |
4. Messenger to fill out locator slip to be approved by the Records Management Office Head or OIC |
None |
20 minutes |
Administrative Assistant Records Management Office |
|
None |
5. Dispatch/mail the document through postal or courier service |
None |
8 hours |
Administrative Assistant Records Management Office |
|
TOTAL |
None |
1 Day |
|
2. Releasing of Certified True Copies (CTC) of Requested Document/s
The Records Management Office handles particular records that are requested by other offices, the RMO releases physical Certified True Copies (CTC) of these documents for office, fiscal, or administrative purposes.
|
OFFICE/DIVISION: |
Records Management Office |
|
CLASSIFICATION: |
Simple Transaction |
|
TYPE OF TRANSACTION: |
G2G — Government to Government |
|
WHO MAY AVAIL: |
PCOO Employees and Officials |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
Original Physical Copy/Copy of Document to be certified (1 original copy) |
Requesting Party |
|
Completely filled-out Request for CTC of their Documents (1 Original Copy) |
RMO |
|
CLIENT STEP |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Fill out the Request for CTC of Documents Form and provide document for CTC |
1. Receive request form and document |
None |
10 minutes |
Administrative Assistant Records Management Office [email protected] |
|
None |
1.1 Records Management Office Head will approve or disapprove. For confidential or sensitive documents, the requester must secure the approval of the Assistant Secretary for Administration through the General Services Division Chief. |
None |
3 hours |
Administrative Assistant Records Management Office Chief Administrative Officer General Services Division |
|
None |
1.2 Records personnel will search for the requested document and reproduce a physical copy thereof. |
None |
30 minutes |
Administrative Assistant Records Management Office |
|
2. Requesting party must sign the "released to" portion of the request form upon receipt of the CTC of the document |
2.1 Upon approval, the Records Management Office personnel will release the CTC of the document to the requester. |
None |
20 minutes |
Administrative Assistant Records Management Office |
|
|
2.2 Records Management Office personnel will file the request form and enter the details in the database. |
None |
10 minutes |
Administrative Assistant Records Management Office |
|
TOTAL |
|
None |
4 Hours and 10 minutes |
|
3. Receipt and Dissemination of Documents
This service is requested by an office for the RMO to receive documents for dissemination within the PCOO. These documents are particularly for physical documents.
|
OFFICE/DIVISION: |
Records Management Office |
|
CLASSIFICATION: |
Simple Transaction |
|
TYPE OF TRANSACTION: |
G2G — Government to Government |
|
WHO MAY AVAIL: |
PCOO Employees |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
Document/s for Dissemination (1 Original Copy) |
Requesting Party |
|
CLIENT STEP |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Send the Document/s to the Records Management Office through [email protected] |
1.1 Receive the document |
None |
5 minutes |
Administrative Assistant Records Management Office |
|
None |
1.2 Identify the classification of the document |
None |
5 minutes |
Administrative Assistant Records Management Office |
|
None |
1.3 Record or log the document in the corresponding logbook |
None |
10 minutes |
Administrative Assistant Records Management Office |
|
None |
1.4 Release the document using release stamp for the signature of Records Management Office head or OIC |
None |
30 minutes |
Administrative Assistant Records Management Office |
|
None |
1.5 Reproduce physical copies of the document |
None |
15 minutes |
Administrative Assistant Records Management Office |
|
None |
1.6 Disseminate/route documents using routing slip |
None |
15 minutes |
Administrative Assistant Records Management Office |
|
None |
1.7 Scan the document |
None |
5 minutes |
Administrative Assistant Records Management Office |
|
None |
1.8 Enter the details of the document/s in the Records database through Google Sheet |
None |
5 minutes |
Administrative Assistant Records Management Office |
|
None |
1.9 File hard copy |
None |
10 minutes |
Administrative Assistant Records Management Office |
|
TOTAL |
None |
1 hour and 40 minutes |
|
4. Receipt and Dissemination of Documents via Email
This service is requested by an office for the RMO to receive documents for dissemination via email within the PCOO. These documents are particularly for electronic documents.
|
OFFICE/DIVISION: |
Records Management Office |
|
CLASSIFICATION: |
Simple Transaction |
|
TYPE OF TRANSACTION: |
G2G — Government to Government |
|
WHO MAY AVAIL: |
PCOO Employees |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
Document/s for Dissemination (1 Original Copy) |
Requesting Party |
|
CLIENT STEP |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Send the document/s to the Records Management Office via email at [email protected] |
1.1 Acknowledge that the document was received in the email |
None |
5 minutes |
Administrative Assistant Records Management Office |
|
None |
1.2 Identify the classification of the document |
None |
5 minutes |
Administrative Assistant Records Management Office |
|
None |
1.3 Record or log the document in the corresponding logbook |
None |
10 minutes |
Administrative Assistant Records Management Office |
|
None |
1.4 Prepare for email-blasting |
None |
15 minutes |
Administrative Assistant Records Management Office |
|
None |
1.5 Email-blast the document |
None |
15 minutes |
Administrative Assistant Records Management Office |
|
None |
1.6 Enter the details of the document in the Records database through Google Sheet |
None |
5 minutes |
Administrative Assistant Records Management Office |
|
None |
1.7 Print a hard copy of the document to be filed |
None |
10 minutes |
Administrative Assistant Records Management Office |
|
TOTAL |
None |
1 hour and 5 minutes |
|
5. Storage of Inactive Records
The RMO stores requested inactive records for different offices of the PCOO. It prepares these documents for years of storage and are labeled for ease of retrieval.
|
OFFICE/DIVISION: |
Records Management Office |
|
CLASSIFICATION: |
Simple Transaction |
|
TYPE OF TRANSACTION: |
G2G — Government to Government |
|
WHO MAY AVAIL: |
PCOO Employees |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Office's NAP Form 1 (1 Original Copy) |
Requesting Party |
|
2. Prepared inactive records for storage |
|
CLIENT STEP |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Submit a request to store their inactive records through [email protected] |
1.1 Receive the request of the office |
None |
5 minutes |
Administrative Assistant Records Management Office |
|
None |
1.2 Analyze the request, NAP Form 1, and what records that it contains to determine whether there is space for storing these records |
None |
30 minutes |
Administrative Assistant Records Management Office |
|
2. If granted, the requesting office prepares the records for storage |
2.1 Informs whether the request is granted or not |
None |
5 minutes |
Administrative Assistant Records Management Office |
|
None |
2.2 If granted, assistance will be provided by the RMO |
None |
5 minutes |
Administrative Assistant Records Management Office |
|
None |
2.3 The RMO receives the prepared the listed inactive records for storage |
None |
20 minutes |
Administrative Aide VI |
|
|
2.4 Stores the inactive records in the storage room and lists the records within the logbook |
None |
30 minutes |
Administrative Assistant I |
|
|
TOTAL |
None |
1 hour and 35 minutes |
|
General Services Division-Special Administrative Concerns Office
Internal Services
1. Preparation of Foreign Travel Order (FTO)
Foreign Travel Order (FTO) shall be issued to the officials and employees of PCOO and its attached agencies who will travel outside the country for official business.
|
Office or Division: |
Special Administrative Concerns Office |
|
Classification: |
Simple Transaction |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
Officials and employees of PCOO and its attached agencies only. |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Letter request addressed to the Secretary, through the Office of the Undersecretary of Administration, Finance, and Freedom of Information detailing the nature and purpose of the official travel with recommendation from the immediate supervisor (1 photocopy) |
Requesting Party |
|
2. Invitation from concerned agency/organization (1 photocopy) |
Agency/Organization |
|
3. Copy of the Memorandum designating Officer-in-Charge (1 photocopy) |
Requesting Party |
|
4. Certificate of Employment (1 photocopy) |
Personnel Section |
|
5. Joint Certification of Certificate of Availability of Funds, Certificate of Liquidated Cash Advance from Previous Travel, and Certificate of No Pending Administrative Case (1 photocopy) |
Budget Division, Accounting Division, and Personnel Section |
|
6. Photocopy of passport bio-page (1 photocopy) |
Requesting Party |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. The requesting party shall submit the complete documents to the Office of the Secretary, through the Office of Undersecretary of Administration, Finance, and Freedom of Information, at least fifteen (15) working days before the date of departure. However, in extremely justifiable cases to be substantiate in the request, such requests must be submitted at least seven (7) working days before the date of departure. The OUAF-FOI shall transmit the approved FTO request to the Special Administrative Concerns Office. (Office of the Undersecretary for Administration, Finance and Freedom of Information: [email protected] pco.gov.ph |
1. Receive the required documents and check for completeness. |
None |
25 minutes |
Administrative Officer I or Administrative Officer II SACO |
|
2. None |
2. Prepare the requested FTO if all required documents were given. |
None |
15 minutes |
Officer-in-Charge, Senior Administrative Assistant IV, or Administrative Officer I SACO |
|
3. None |
3. Submit the draft FTO to the Office of Undersecretary of Administration, Finance, and Freedom of Information. |
None |
5 minutes |
Administrative Officer I or Administrative Officer II SACO |
|
|
TOTAL: |
None |
45 minutes |
|
2. Preparation of Foreign Travel Authority (FTA)
Foreign Travel Authority (FTA) shall be issued to the officials and employees of PCOO who will travel outside the country on purely personal or private purposes.
|
Office or Division: |
Special Administrative Concerns Office |
|
Classification: |
Simple Transaction |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
Officials and employees of PCOO and its attached agencies only. |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Letter request addressed to the Immediate Supervisor detailing the nature and purpose of the travel (1 photocopy) |
Requesting Party |
|
2. Letter request addressed to the Secretary, through the Office of the Undersecretary of Administration, Finance, and Freedom of Information detailing the nature and purpose of the travel (1 photocopy) |
Immediate Supervisor of Requesting Party |
|
3. Copy of the Memorandum designating Officer-in-Charge (1 photocopy) |
Requesting Party |
|
4. Application for Leave (1 photocopy) |
Requesting Party |
|
5. Certificate of Employment (1 photocopy) |
Personnel Section |
|
6. Certificate of No Pending Administrative Case (1 photocopy) |
Personnel Section |
|
7. Photocopy of passport bio-page (1 photocopy) |
Requesting Party |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. The requesting party shall submit the complete documents to the Office of the Secretary, through the Office of Undersecretary of Administration, Finance, and Freedom of Information, at least fifteen (15) working days before the date of departure. However, in extremely justifiable cases to be substainted in the request, such requests must be submitted at least seven (7) working days before the date of departure. The OUAF-FOI shall transmit the approved FTA request to the Special Administrative Concerns Office. (Office of the Undersecretary for Administration, Finance and Freedom of Information: [email protected] pco.gov.ph) |
1. Receive the required documents and check for completeness. |
None |
25 minutes |
Administrative Officer I or Administrative Officer II SACO |
|
2. None |
2. Prepare the requested FTA if all required documents were given. |
None |
15 minutes |
Officer-in-Charge, Senior Administrative Assistant IV, or Administrative Officer I SACO |
|
3. None |
3. Submit the draft FTA to the Office of Undersecretary of Administration, Finance, and Freedom of Information. |
None |
5 minutes |
Administrative Officer I or Administrative Officer II SACO |
|
|
TOTAL: |
None |
45 minutes |
|
3. Issuance of Airline Ticket for Official Local or International Travel
Airline tickets are issued to PCOO officials and employees who will travel either locally or internationally for official business.
|
Office or Division: |
Special Administrative Concerns Office |
|
Classification: |
Simple Transaction |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail? |
PCOO Officials and personnel only |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Approved Foreign Travel Order or Local Travel Order (1 photocopy) |
Office of the Secretary, Records Management Office |
|
2. Approved and filled out Booking Form (1 photocopy) |
Office of the Secretary |
|
3. Contract or Certificate of Employment * for Officials or employees who requested for flight booking for the first time (1 photocopy) |
Personnel Section |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. The requesting party shall submit the Foreign Travel Order or Local Travel Order, Booking Form, and Contract or Certificate of Employment to the Office of the Secretary. The Office of the Secretary shall transmit the approved FTO or LTO, approved Booking Form, and Contract or Certificate of Employment to the Special Administrative Concerns Office. (Office of the Secretary: [email protected] gmail.com) |
1. Receive the required documents and check for completeness. 1.1 Check the booking form for the requested flights if available. 1.2 Book flights based on the Booking Form of the Requesting Party. |
None |
25 minutes |
Senior Administrative Assistant IV, Administrative Officer I, or Administrative Officer II SACO |
|
2. The requesting party shall check the flight details for accurateness. (SACO: [email protected] gmail.com) |
2. Transmit the flight reservation details to the requesting party for approval. |
None |
20 minutes |
Senior Administrative Assistant IV or Administrative Officer I SACO |
|
3. The requesting party shall inform SACO to issue the ticket. (SACO: [email protected] gmail.com) |
3. Issue the air ticket to the requesting party. |
None |
7 minutes |
Senior Administrative Assistant IV or Administrative Officer I SACO |
|
4. None |
4. Record and scan travel documents for record purposes. |
None |
7 minutes |
Senior Administrative Assistant IV, Administrative Officer I, or Administrative Officer II SACO |
|
|
TOTAL: |
None |
59 minutes |
|
Freedom of Information-Project Management Office
External Services
1. Freedom of Information (FOI) Request (Physical)
Description of the Service: Pursuant to Section 3 of Executive Order No. 2, s. 2016 provides that every Filipino shall have access to information, official records, public records and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development, through standard or electronic means.
|
Office or Division: |
Freedom of Information-Project Management Office (FOI-PMO) |
|
Classification: |
Highly Technical |
|
Type of Transaction: |
G2C — Government-to-Citizens |
|
Who may avail: |
Filipino Citizens |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. FOI Standard Request Form (1 Original Copy) |
FOI Receiving Officer assigned at the Government Agency where the request was made |
|
2. Valid Government Issued ID (1 Original Copy) |
Requesting party |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Requestor shall accomplish the FOI Standard Request Form and submit the same together with his or her Valid Government issued ID through physical lodging to the FOI Receiving Officer assigned at the government office concerned. |
1. The FOI Receiving Officer (FRO) shall conduct his/her initial evaluation of the FOI request. |
None |
10 minutes |
FOI Receiving Officer FOI-PMO |
|
None |
2. FRO to transmit the request to the FOI Decision Maker (FDM). |
None |
1 day |
FOI Receiving Officer FOI-PMO |
|
None |
3. The FDM shall evaluate if the FOI request shall be APPROVED or DENIED. |
None |
13 working days, 7 hours, and 40 minutes (Standard Timeframe for Simple FOI Requests)
or
Additional 20 working days for Complex FOI Requests |
FOI Decision Maker FOI-PMO |
|
None |
4. The FDM shall transmit the decision to the FRO to inform the FOI Requesting Party/Requestor |
|
|
FOI Decision Maker FOI-PMO |
|
None |
5. The FRO shall inform the Requestor of the denial/ approval of his/her request |
|
|
FOI Receiving Officer FOI-PMO |
|
2. Pick-up the document subject of the request. |
6. Transmit the subject document through the requestor's preferred medium. |
None |
10 minutes |
FOI Receiving Officer FOI-PMO |
|
|
TOTAL: |
None |
15 working days for Simple FOI Requests |
|
|
|
TOTAL: |
None |
35 working days for Complex FOI Requests |
|
Remarks:
• Processing time is in accordance with E.O. No. 2, s. 2016
• Corresponding fees may apply depending on the classification or volume of document requested
2. Freedom of Information (FOI) Request (Online)
Description of the Service: Pursuant to Section 3 of Executive Order No. 2, s. 2016 provides that every Filipino shall have access to information, official records, public records and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development, through standard or electronic means.
|
Office or Division: |
Freedom of Information-Project Management Office (FOI-PMO) |
|
Classification: |
Highly Technical |
|
Type of Transaction: |
G2C — Government-to-Citizens |
|
Who may avail: |
Filipino Citizens |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
3. FOI Request Form (1 Original Copy) |
www.foi.gov.ph |
|
4. Valid Government Issued ID (1 Original Copy) |
Requesting party |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
5. Requestor shall accomplish the FOI Form and upload his or her Valid Government Issued ID at www.foi.gov.ph |
7. The FOI Receiving Officer (FRO) shall conduct his/her initial evaluation of the FOI request. |
None |
10 minutes |
FOI Receiving Officer FOI-PMO |
|
|
8. FRO to transmit the request to the FOI Decision Maker (FDM). |
None |
1 day |
FOI Receiving Officer FOI-PMO |
|
|
9. The FDM shall evaluate if the FOI request shall be APPROVED or DENIED. |
None |
13 working days, 7 hours, and 50 minutes (Standard Timeframe for Simple FOI Requests) or Additional 20 working days for Complex FOI Requests |
FOI Decision Maker FOI-PMO |
|
|
10. The FDM shall communicate the decision to the Requesting Party/Requestor. In case of approval, the document requested will automatically be transmitted to the requesting party through the eFOI portal. |
|
|
FOI Decision Maker FOI-PMO |
|
TOTAL: |
|
None |
15 working days for Simple FOI Requests |
|
|
TOTAL: |
|
None |
35 working days for Complex FOI Requests |
|
Remarks:
• Processing time is in accordance with E.O. No. 2, s. 2016
• Corresponding fees may apply depending on the classification or volume of document requested
3. Validation of the Enhanced FOI Requirements
Yearly review of the set Enhanced FOI Requirements set by the Freedom of Information-Project Management Office submitted by the Agencies under the executive branch.
|
Office or Division: |
Freedom of Information-Project Management Office (FOI-PMO) |
|
Classification: |
Highly Technical Transaction |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
Agencies under the Executive Branch: NGAs, GOCCs, SUCs, and LWDs. |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. FOI Reports (1 electronic copy) |
FOI-PMO Office |
|
2. Updated People's FOI Manual (1 electronic copy) |
FOI-PMO Office |
|
3. One-page FOI Manual (1 electronic copy) |
FOI-PMO Office |
|
4. Accomplished AID-FOI tool (1 electronic copy) |
FOI-PMO Office |
|
5. Functional FOI logo at the agency's website (1 electronic copy) |
FOI-PMO Office |
|
6. Accomplished Validation Form |
http://bit.ly/2020FOIPBB |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Fill out the validation form and provide all required documents to the google sheet provided by the FOI-PMO |
1. The Validation Officer shall perform thorough evaluation of the submitted FOI requirements. After thorough evaluation, the validating officer shall notify the Agency of their result. |
None |
25 calendar days |
Validating Officer FOI-PMO |
|
|
2. Once the requirements are approved, complete and no further revisions are required, a complete list of compliant agencies shall be transmitted to the AO25 Secretariat. Compliant government agencies shall receive a certificate of compliance for the current fiscal year will be released to the Agency. |
None |
5 days |
Validating Officer FOI-PMO |
|
|
TOTAL: |
None |
30 Calendar days |
|
Remarks:
• Processing time is based on FOI Memorandum Circular FOI-MC No. 2, S. 2020
https://www.foi.gov.ph/downloads/FOI_Memorandum_Circular_No. 2,_s._2020.pdf
4. FOI Orientation with Implementing Agencies under the Executive Branch (NGAs, GOCCs, SUCs, and LWDs)
Description of the Service: To capacitate agencies under the executive branch with the provisions set forth by the Executive Order No. 2, s. 2020 or the Freedom of Information Program (FOI).
|
Office or Division: |
Freedom of Information-Project Management Office (FOI-PMO) |
|
Classification: |
Complex Transaction |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
Agencies under the Executive Branch: NGAs, GOCCs, SUCs, and LWDs. |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Invitation letter or accomplished the google form for Appointment schedule (1 electronic or original copy) |
Requesting Party |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. The requesting party may send an invitation letter at [email protected] or register at <bit.ly/foionline> |
1. The Compliance Monitoring Officer shall check the availability of the preferred schedule and notify the requesting Agency of the confirmation of their request via email. |
None |
6 days |
Compliance Monitoring Officer |
|
2. Initiate video conferencing and send the link thereof to FOI-PMO officer at [email protected] |
2. Attend the video conferencing and conduct the orientation. |
None |
1 day |
Compliance Monitoring Officer |
|
|
TOTAL: |
None |
7 days |
|
5. Capacity-building activities for FOI Stakeholders
To orient the public with the provisions set forth by the Executive Order No. 2, s. 2020 or the Freedom of Information Program (FOI)
|
Office or Division: |
Freedom of Information-Project Management Office (FOI-PMO) |
|
Classification: |
Highly Technical Transaction |
|
Type of Transaction: |
G2C — Government to Citizens |
|
Who may avail: |
FOI Stakeholders such as but not limited to: CSOs, NGOs, Media, Academe and Filipino Citizens. |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Invitation letter from the Requesting Party. (1 electronic or original copy) |
Requesting Party. |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. The requesting party may send an invitation letter, physically at FOI-PMO, by mail, or electronically through email address at [email protected] |
1. The Email Administrator shall forward the invitation letter to the to the concerned division. |
None |
2 working days |
Email Administrator
FOI |
|
None |
2. The concerned division shall secure approval from their Division Chief and the Head of the office. |
None |
2 working days |
Head of the Concerned Division |
|
None |
3. Once approval is secured, the concerned division shall finalize the details with the requesting stakeholder. |
None |
1 working day |
Training Officer of the Concerned Division |
|
None |
4. After finalizing all the details, the concerned division shall prepare all necessary logistics and coordination before the orientation/event. |
None |
2 working days |
Training Officer of the Concerned Division |
|
|
TOTAL: |
None |
7 working days |
|
Procurement Division
External Services
1. Address Clarifications and Inquiries
Providing information and clarification on the process of bidding, the eligibility requirements, technical and legal documents, financial documents, and the Technical Specifications and other terms and conditions in the Philippine Bidding Documents of a published procurement project of the PCOO.
|
Office or Division: |
Procurement Division |
|
Classification: |
Simple |
|
Type of Transaction: |
G2G — Government to Government G2B — Government to Business G2C — Government to Citizens |
|
Who may avail: |
Bidders, Prospective Bidders, Suppliers, Consultants, Other Government Agencies, Non-Government Organizations, Observers, and the General Public |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Email request/clarification |
1. Requesting Party |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Client shall send their request for clarification or inquiries to the Procurement Division (BAC Secretariat) via email at [email protected] |
Procurement Division shall acknowledge receipt of email and review request. |
None |
5 minutes |
Procurement Division staff |
|
None |
For general inquiry, the Procurement Division staff shall draft a reply and endorse to the Admin Officer IV for review. |
None |
15 minutes |
Procurement Division staff |
|
|
If the request for clarification pertains to an on-going or active bidding opportunity and still falls within the timeframe for clarifications as provided for in the procurement rules, the same shall be forwarded to the Admin Officer V for evaluation. |
None |
15 minutes |
Procurement Division staff |
|
None |
For general inquiry, the Admin Officer IV review, makes necessary revision, finalize, and send out the reply. End of Process. |
None |
15 minutes |
Procurement Division staff |
|
None |
For clarification on ongoing procurement, the Admin Officer V shall draft the corresponding Supplemental/Bid Bulletin and endorse to the Supervising Admin Officer for final review. |
None |
45 minutes |
Procurement Division staff |
|
None |
Supervising Admin Officer shall review and make the necessary revision, if needed, then endorse to the BAC Secretariat Head for approval (release of draft) |
None |
20 minutes |
Procurement Division staff |
|
None |
The Procurement Division Staff shall route the Supplemental/Bid Bulletin for Signature of the End-User and the BAC Chairperson. |
None |
3 hours |
Procurement Division staff |
|
None |
The Admin Officer IV shall post the digital copy of the Supplemental/Bid Bulletin in PhilGEPS, PCOO website, and any conspicuous place within the premises of the PCOO. |
None |
30 minutes |
Procurement Division staff |
|
None |
The Procurement Division staff shall inform the client of the newly posted Supplemental/Bid Bulletin subject of their clarification/s/inquiry. |
None |
5 minutes |
Procurement Division staff |
|
TOTAL: |
For General Inquiry |
None |
35 minutes |
|
|
|
For Project Specific Inquiry |
None |
5 hours |
|
Procurement Division
Internal Services
1. Request for Purchase Request (PR) Number
Initial review and verification on the completeness of the submitted procurement documents and issuance of a Purchase Request Number to the requesting party.
|
Office or Division: |
Procurement Division |
|
Classification: |
Simple |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
End-User Units of the PCOO |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
For Procurement under RA No. 9184: 1. Purchase Request 2. Market Study with supporting documents 3. Project Procurement Management Plan 4. Annual Procurement Plan For expenses where PR is required in compliance with accounting rules: 1. Purchase Request 2. Monthly Cash Program |
For Procurement under RA No. 9184: 1. Requesting Party/End-User Unit 2. Requesting Party/End-User Unit 3. Requesting Party/End-User Unit 4. Latest version — PCOO Website (transparency seal) For expenses where PR is required in compliance with accounting rules: 1. Requesting Party/End-User Unit 2. Requesting Party/End-User Unit |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. End-User unit shall endorse the Purchase Request (PR) with complete supporting documents to [email protected] pco.gov.ph or in-person via routing slip. |
1.1 Receive and review of the PR and attachments. Verification of completeness of the supporting documents. Incomplete documents shall be returned to the End-User unit. |
None |
10 minutes |
Procurement Division staff |
|
None |
1.2 Encode the project in the PR database then assign a number as requested. |
None |
5 minutes |
Procurement Division staff |
|
2. Indicate the Number in the Purchase Request. |
2.1 Release the PR number to the End-User Unit. |
None |
5 minutes |
Procurement Division staff |
|
|
TOTAL |
None |
20 minutes |
|
2. Requests for Response/Answers to Procurement-related Queries
Providing guidance to internal clients of the Procurement Division regarding the procurement process, procurement documents, and the provisions of Republic Act No. 9184 and its 2016 Revised Implementing Rules and Regulations.
|
Office or Division: |
Procurement Division |
|
Classification: |
Simple |
|
Type of Transaction: |
G2G — Government to Government |
|
Who may avail: |
End-User Units of the PCOO |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Email Inquiry or Memorandum with Routing Slip |
1. End-User Unit or requesting party |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. End-User unit or PCOO employee shall send their procurement related queries to the Procurement Division via email at [email protected] pco.gov.ph or via routing slip. |
1.1 Acknowledge receipt of the email/stamp receipt of routing slip. |
None |
3 minutes |
Procurement Division staff |
|
None |
1.2 Review the inquiry and draft an answer in accordance with the existing procurement rules. |
None |
30 minutes |
Procurement Division staff |
|
None |
1.3 The Admin Officer IV shall review the draft, make the necessary revisions, if any, then endorse to the Admin Officer V for approval. If the inquiry is complicated, the Admin Officer IV shall endorse the draft reply to the Senior Admin Officer for review and approval. |
None |
15 minutes |
Procurement Division staff |
|
2. Receive/ acknowledge. |
Send the official reply to the requesting party thru email or endorse via routing slip. |
None |
2 minutes |
Procurement Division staff |
|
|
TOTAL |
None |
50 minutes |
|
Information and Communications Technology
Internal Services
1. Request for ICT Technical Support
Technical Support request from PCOO employees for ICT hardware and software issues.
|
Office or Division: |
Information and Communications Technology (ICT) Division |
|
Classification: |
Simple |
|
Type of Transaction: |
G2G — Government-to-Government |
|
Who may avail: |
PCOO Employees |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. Letter Request to ICT Division via email [email protected] (1 Electronic Copy) |
Requesting party |
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1. Send Letter Request via email to ICT Division |
1. Acknowledge receipt of Letter Request |
None |
10 minutes |
Information Technology Officer I |
|
None |
2. Review Hardware or Software Issues, as the case may be |
None |
15 minutes |
Information Technology Officer I |
|
None |
3. Conducts troubleshooting |
None |
30 minutes |
Chief, ICT Division |
|
None |
4. Perform appropriate action and recommendation |
None |
2 days, 7 hours and 5 minutes |
Chief, ICT Division |
|
|
TOTAL: |
None |
3 days |
|
FEEDBACK AND COMPLAINTS MECHANISM
|
How to send feedback |
Answer the Client/Citizen Satisfaction Survey form via this link: https://forms.gle/jkPnYypHm3n4oH7K6 |
|
How feedback is processed |
The Administrative Officer checks the responses of the Client/Citizen Satisfactory Survey and records all feedbacks submitted and endorse the feedback to the Undersecretary for Good Governance for initial determination of the type of feedback (commendation, complaint, comment, or suggestion) and endorse to the concerned office/officials for appropriate action. Concerned office/unit are required to act on the feedback within three (3) working days from the receipt of the endorsement. For further inquiries and follow-ups, clients may send an email at [email protected] |
|
How to file complaint |
Answer the Client/Citizen Satisfaction Survey form via this link: https://forms.gle/jkPnYypHm3n4oH7K6 Complaints can also be filed via email and sent to [email protected] |
|
How complaints are processed |
The Administrative Officer checks the responses of the Client/Citizen Satisfactory Survey and records all feedbacks submitted and endorse the feedback to the Undersecretary for Good Governance for initial determination of the type of feedback (commendation, complaint, comment, or suggestion) and endorse to the concerned office/officials for appropriate action. Concerned office/unit are required to act on the feedback within three (3) working days from the receipt of the endorsement. For further inquiries and follow-ups, clients may send an email at [email protected] |
LIST OF OFFICES
|
Office |
Address |
Contact Information |
|
Presidential Communications Operations Office (Main Office) |
7th Floor, Times Plaza, UN Avenue corner Taft Avenue, Ermita, Manila |
8733-12-06 |
|
Presidential Communications Operations Office (Malacañang) |
New Executing Building, Malacañang, Manila |
8735-58-23 |
Cite This Law
Citizen's Charter 2021, PCOO Citizens Charter (Philippines)
Citizen's Charter 2021, PCOO Citizens Charter (Phil. )
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