Complaint Unit, Compliance Officers, et al.

October 16, 1996 SEC-IRD * MEMORANDUM CIRCULAR NO. 04-96 TO : All Pre-Need Plan Issuers RE : Complaint Unit, Compliance Officers, et al. In order to facilitate the delivery of services to plan holders and to promote cooperation and closer coordination between the SEC and the pre-need companies in expeditiously acting on complaints filed, all pre-need plan companies are required: cdll 1. To constitute a complaints action unit in their respective offices which shall have telephone hotlines to the company listed in the telephone directory to handle complaints and answer the concerns of plan holders. A list of the designated compliance officers and telephone hotlines shall be furnished the SEC within five (5) days from actual receipt of this Circular. 2. To designate a compliance officer to act as a liaison officer between the pre-need company and the SEC who shall be available to the pre-need staff for referral of SEC requirements for registration/licensing and for compliance with other SEC requirements. 3. For memorial/life plan companies, to submit a list of their accredited mortuaries, their telephone numbers and the contact person, the copy of the master mortuary contracts between them and their accredited mortuary and a general description of the basic services that pertain to their plan. Any change/changes therein shall be reported to the SEC within 15 days from such change. 4. To issue identification card to all plan holders which shall contain the basic information on the plans bought to facilitate delivery of services/payment of benefits. cdlex (SGD.) PERFECTO R. YASAY, JR. Chairman