Work Programming and Work Planning Process for 1999

December 3, 1998 REVENUE MEMORANDUM ORDER NO. 87-98 SUBJECT : Work Programming and Work Planning Process for 1999 TO : All Assistant Commissioners, Regional Directors, RDC Heads, Division Chiefs, Revenue District Officers and Others Concerned I. OBJECTIVES This Order is issued to: 1. Prescribe and provide the details of the Programs of the Bureau by indicating the minimum target, the key activities with the corresponding performance indicators for 1999 as well as the office(s) to implement and monitor each key activity; and 2. Prescribe the policies and procedures for the preparation and submission of the 1999 Work Plan of Activities for the implementation of the Programs of the Bureau. LLpr II. DEFINITION OF TERMS In order to have a common understanding of the provisions of this Order, the following terminologies are hereby defined: 1. Program set of priority actions which give direction and priority on operational as well as staff work to be undertaken by the Revenue District Offices and/or National/Regional Office Divisions. This identifies the key activities and the corresponding performance indicators which need to be undertaken and attained by the different offices in the BIR. 2. Minimum Target the desired end result which is targeted to be achieved as a result of the implementation of a Program. 3. Key Activity the priority activity to be undertaken by concerned offices to implement a Program which shall be the common framework for the reporting of performance/accomplishments of BIR offices. 4. Performance Indicator the uniform basis for reporting and evaluating the performance/accomplishments of particular offices for the identified key activity. This is indicative of the desired end result of a key activity which is expressed in terms of quality (i.e. % accuracy, % level of satisfaction), quantity (i.e. no. of return, no. of taxpayers) and timeliness (i.e. submitted every 1st week of the month), whichever is (are) applicable. 5. Performance Target the quantification of the performance indicator per key activity based on the updated data base in an office. III. POLICIES 1. For 1999, thirty (30) Programs are prescribed for implementation by the various offices of the BIR which are geared towards the attainment of the Bureau's performance goals (refer to matrix in Annex B for the list of Programs per Revenue Service). 2. The key activities prescribed per Program and the corresponding performance indicators shall be the basis in the preparation of the 1999 Work Plan of Activities by BIR offices (refer to Annexes A1 to A28 for the details of each Program). 3. A Work Plan of Activities for 1999 shall be prepared and submitted by all BIR offices per applicable Program. This shall specify the 1999 performance target per prescribed performance indicator and the corresponding monthly breakdown. The determination of the 1999 performance target shall be based on the updated data base in each office which should be reflected in the Work Plan of Activities (refer to Annex C for the format and sample of a Work Plan of Activities). 4. In addition to the Programs prescribed for implementation by the Revenue District Offices (RDOs) and the Divisions under the Enforcement Service, said offices shall be required to formulate their own key activities and the corresponding performance indicators for the implementation of their District's/Division's Collection Enhancement Program . Said Program shall specify other major activities/initiatives peculiar to the RDO/Division which are expected to tap non-traditional sources of revenue (refer to Annex A29 for the format). 5. The Regional/National/RDC Divisions (except Divisions under the Enforcement Service) shall be required to formulate their own key activities and the corresponding performance indicators for the implementation of their Division's Support To Operations Program . Said Program shall specify other major activities/projects peculiar to the Division which are not reflected in any of the Programs prescribed by the Assistant Commissioners (refer to Annex A30 for the format). IV. PROCEDURES Hereunder are the procedures to be followed relative to the Bureau's work programming and work planning process for 1999. A. Revenue District Officers and Division Chiefs Under Enforcement Service 1. Formulate the District's/Division's Collection Enhancement Program (using the format in Annex A29) and prepare the 1999 Work Plan of Activities (using the format in Annex C) for all Programs prescribed for implementation by the RDO/Division. Said documents shall be submitted as follows: Submitted To Due Date Original Copy Respective Regional Director/ Not later than ACIR, Enforcement Service December 9, 1998 Duplicate Copy File Copy B. National/Regional/RDC Division Chiefs * 1. Formulate the Division's Support To Operations Program (using the format in Annex A30) and prepare the 1999 Work Plan of Activities (using the format in Annex C) for all Programs prescribed for implementation by the particular Division. Said documents shall be submitted as follows: Submitted To Due Date Original Copy Respective ACIR Director/ Not later than Director/RDC Head December 9, 1998 Duplicate Copy File Copy C. Regional Directors 1. Review and approve the Collection Enhancement Program and the Support To Operations Program formulated by the respective RDOs and Division Chiefs and transmit as follows: Submitted To Due Date Original Copy DCIR, Operations Group Not later than December 11, 1998 Duplicate Copy Chief, Planning Division Not later than December 11, 1998 Triplicate Copy File Copy 2. Consolidate the 1999 Work Plan of Activities prepared by the respective RDOs and Division Chiefs and submit as follows: Submitted To Due Date Original Copy DCIR, Operations Group Not later than December 11, 1998 Duplicate Copy Chief, Planning Division Not later than December 11, 1998 Triplicate Copy File Copy D. Assistant Commissioners and RDC Heads 1. Review and approve the Support To Operations Program * formulated by the respective Division Chiefs and transmit as follows: Submitted To Due Date Original Copy Respective DCIR Not later than December 11, 1998 Duplicate Copy Chief, Planning Division Not later than December 11, 1998 Triplicate Copy File Copy 2. Consolidate the 1999 Work Plan of Activities prepared by the respective Division Chiefs and submit as follows: Submitted To Due Date Original Copy Respective DCIR Not later than December 11, 1998 Duplicate Copy Chief, Planning Division Not later than December 11, 1998 Triplicate Copy File Copy E. Chief , Planning Division 1. Consolidate, per Program, the 1999 Work Plan of Activities submitted by the ACIRs, Regional Directors and RDC Heads and submit as follows: prcd Submitted To Due Date Original Copy BIR Management Committee Not later than December 22, 1998 Duplicate Copy Concerned ACIR Not later than (segregated per December 22, 1998 Program) Triplicate Copy File Copy V. IMPLEMENTING GUIDELINES In order to ensure the proper implementation of the prescribed Programs, the Assistant Commissioners shall prepare the necessary revenue issuance(s) to specify the documentation requirements of the Program(s) they will monitor. Another RMO shall be issued to specify the Accomplishment Reporting and Performance Evaluation Process for 1999. VI. REPEALING CLAUSE This Order supersedes Revenue Memorandum Order No. 20-98 and all other issuances or portions thereof inconsistent herewith. VIII. EFFECTIVITY This Order takes effect immediately. cdll (SGD.) BEETHOVEN L. RUALO Commissioner of Internal Revenue ANNEX A1 INDUSTRY AUDIT PROGRAM MINIMUM TARGET: Collect P2 Billion KEY ACTIVITY PERFORMANCE INDICATOR OFFICE(s) TO OFFICE TO IMPLEMENT MONITOR 1. Develop policy cases At least 3 policy cases Policy Cases Division Enforcement to be audited are developed Service 2. Audit policy cases Collect P 2 Billion Policy Cases Division Enforcement developed Services 3. Formulate and Issue Revenue Audit Policy Cases Division Enforcement establish standard Memorandum Order Service for each line of industry not later than 60 days after submission of all audit reports covered by the policy case ANNEX A2 INTELLIGENCE AND TAX FRAUD PROGRAM MINIMUM TARGET: Collect P1.3 Billion KEY ACTIVITY PERFORMANCE INDICATOR OFFICE(s) TO OFFICE TO IMPLEMENT MONITOR A. Intelligence 1. Conduct surveillance Submit report on surveillance Tax Fraud Div. Enforcement activities every quarter to within 30 days after end of Service detect violations on quarter Special Inves. Div. (RO) Regional Director issuance of receipts and invoices, use of cash register machines and other violations involving bookkeeping rules and regulations. 2. Act on denunciations/ Submit report on actions made Tax Fraud Div. Enforcement complaints received within 30 days after receipts of Service denunciations/complaints Special Inves. Div. (RO) Regional Director B. Tax Fraud 1. Conduct quality tax fraud Increase by 5% the no. of cases Tax Fraud. Div. Enforcement investigation which will recommended for prosecution, tax Service result to criminal prosecution, assessment and closure of Special Inves. Div. (RO) Regional Director tax assessment and closure business establishment and of business establishment and collect P1.3 Billion ANNEX A3 EXCISE TAX AUDIT PROGRAM * MINIMUM TARGET: Collect P1.7 Billion KEY ACTIVITY PERFORMANCE INDICATOR OFFICE(s) TO OFFICE TO IMPLEMENT MONITOR 1. Update/revise RMO No. 16-84 - Revise RMO issued not later than Excise Tax Operations Excise Tax Service Stocktaking Procedures March 1999 Division 2. Prepare manual on audit RMO issued not later than Excise Tax Operations Excise Tax Service techniques and procedures on July 1999 Division 3. Prepare RMO to prescribe the RMO issued not later than Excise Tax Operations Excise Tax Service guidelines/procedures on July 1999 Division processing of claims for excise tax credit/refund 4. Conduct quality excise tax audit Collect P1.7 Billion RDOs* Regional Office Excise Tax Operations Excise Tax Service Division * To be implemented by the RDOs until such time that the proposed structure of the BIR is approved. ANNEX A4 EXCISE TAX ENHANCEMENT PROGRAM * MINIMUM TARGET: Increase collection from excise taxes by at least 10% over previous year's collection. KEY ACTIVITY PERFORMANCE INDICATOR OFFICE(s) TO OFFICE TO IMPLEMENT MONITOR 1. Update existing Revenue Draft RRs transmitted to Legal Oil/Tobacco and Excise Tax Service Regulations (RRs) on excise tax Service not later than August 1999 Alcohol/Operations Division 2. Consolidate in 1 RMO the RMO issued not later than Oil/Tobacco and Excise Tax Service violations and the corresponding August 1999 Alcohol/Operations penalties provided thereof relative Division to excise tax 3. Create a Special Team to monitor RSO to create a Special Team issued Excise Tax Service --- the activities of Revenue within 1 month after approval of Officers on premises and to staffing pattern for Excise Tax Service conduct inspection and spot- checking on excise taxpayers 4. Monitor the activities of Report on the result of inspection/ Special Team created Excise Tax Service Revenue Officers and conduct spot checking submitted within 1 inspection and spot-checking week after conduct of inspection/ on excise taxpayers to determine spot checking compliance with existing laws and regulations 5. Prepare RMO to define the RMO issued within 1 month after Oil/Tobacco and Excise Tax Service functions and responsibilities approval of staffing pattern for Alcohol/Operations of Revenue Officers on premises Excise Tax Service Division * To be implemented upon creation of the Division/Service ANNEX A5 SELF-ASSESSMENT PROGRAM MINIMUM TARGET: Collect P400.449 Billion through voluntary compliance KEY ACTIVITY PERFORMANCE INDICATOR OFFICE(s) TO OFFICE TO IMPLEMENT MONITOR 1. Ensure collection of the following Collect 100% of the assigned goal per RDOs Regional Offices (thru taxes through voluntary tax type the Collection compliance: Division) 1.1 Income Taxes P 227.227 Billion Collection Service 1.2 Value Added Taxes P 51.270 Billion (thru the Revenue 1.3 Other Percentage Taxes P 22..919 Billion Accounting Division) 1.4 Other Taxes P 23.202 Billion Regulatory Operations 1.5 Excise Tax P 75.831 Billion and Monitoring Division 2. Monitor strictly the collection of Submit accurate and complete 12.09 RDO Collection Service taxes by type of tax the reports not later than 10th working Regional Offices (thru the (thru the RAD) day of the following month Collection Division) 3. Expand the number of Large Identify and increase the number of Large Taxpayers Division Collection Service Taxpayers Large Taxpayers by 700 4. Ensure collection of the taxes Collect 100% of the taxes due from Large Taxpayers Division Collection Service from Large Taxpayers (LTs) LTs by type of tax 5. Ensure compliance of Verify and monitor compliance of RDOs Regional Offices (thru the Withholding Agents 100% of the registered withholding Collection Division) 5.1 Government Withholding agents in every district Collection Service Agents (thru the Withholding 5.2 Private Sector Withholding Agents and Monitoring Agents Division - WAMD) Identify non-registered withholding RDOs Regional Offices (thru the agents Collection Division) Collection Service (thru the WAMD) Identify stop-filers RDOs Regional Offices (thru the Collection Division) Collection Service (thru the WAMD) ANNEX A6 DELINQUENT ACCOUNTS PROGRAM MINIMUM TARGET: Collect P1 Billion KEY ACTIVITY PERFORMANCE INDICATOR OFFICE(s) TO OFFICE TO IMPLEMENT MONITOR 1. Ensure collection of Delinquent Collect 20% of delinquent accounts (over RDOs Regional Offices Accounts (over one year old) one year old) Collection Div. (RO) Collection Service in line with the "Oplan AREC". National Collection (thru the Collection Task Force Programs Division - CPD) 2. Vigorously pursue collection Collect current accounts (less than one of Current Accounts (less year) within 60 days after receipt of than one year) thru summary Form 40: remedies, if necessary i) from Assessment Division RDOs Regional Offices Collection Div. (RO) Collection Service thru CPD) ii) from Enforcement Service Collection Service - 3. Intensify collection of taxes 80% of identified stop/non-filers for a RDOs Regional Offices (thru from stop/non-filers determined reference month file returns and/or pay the Collection Division) thru the TRU Program taxes within one month after the receipt Collection Service of their notification as stop-filer (thru the CPD) ANNEX A7 SELECTIVE AUDIT PROGRAM MINIMUM TARGET: Collect P1.6 Billion KEY ACTIVITY PERFORMANCE INDICATOR OFFICE(s) TO OFFICE TO IMPLEMENT MONITOR 1. Prepare RMO to implement RMO issued not later than May 1999 Assessment Program Assessment Service Selective Audit Program Division (APD) 2. Identify tax cases for audit List of Audit candidates submitted to RDOs Assessment Service based on the selection criteria and approved by the National Office Regional Directors (thru APD) prescribed in RMO issued on not later than the prescribed deadline Selective Audit Program 3. Conduct quality audit on the 60% of reviewed original reports of RDOs Assessment Service selected cases following the investigation for the month must be Assessment Division (RO) (thru APD) the prescribed selection criteria approved by the Assessment Division 4. Conduct quality audition the 80% of reviewed reports of RDOs Assessment Service following cases: investigation/reinvestigation for the Regional Directors (thru APD) a Refundable/TCC Cases month must be approved by the Assessment Division (RO) b. Cases on Retirement from Assessment Division c. Operation of Business d. transfer Tax Cases e. Investigation Cases f. Prescribing Cases 5. Perform quality review of 60% of tax cases/dockets handled* Assessment Division Assessment Service reports of investigation for the month must be acted upon (thru APD) (for Regional Offices outside Metro Manila) 40% of tax cases/dockets handled* for the month must be acted upon (for Regional Offices within Metro Manila) ANNEX A8 OFFICE AUDIT PROGRAM MINIMUM TARGET: Contribute to the collection of the P1.6 Billion target of the Selective Audit Program KEY ACTIVITY PERFORMANCE INDICATOR OFFICE(s) TO OFFICE TO IMPLEMENT MONITOR 1. Prepare Revenue Administrative Proposed RAO submitted not later Assessment Programs Assessment Service Order (RAO) to propose the than end of January 1999 Division (APD) (thru APD) creation of the Office Audit Section in the Assessment Division in Regional Offices 2. Prepare RMO to prescribe RMO submitted to CIR for approval APD Assessment Service guidelines/procedures in the not later than February 1999 conduct of office audit investigation 3. Conduct quality audit of selected 90% of reports of investigation Assessment Division Assessment Service office audit cases submitted for the month to the (thru APD) Regional Office must be approved by the said office ANNEX A9 TAXPAYER RECORD UPDATE PROGRAM MINIMUM TARGET: Increase by 5% the number of registered taxpayers KEY ACTIVITY PERFORMANCE INDICATOR OFFICE(s) TO OFFICE TO IMPLEMENT MONITOR 1. Complete the TRU activities TRU activities completed by March 31, RDOs Taxpayers Assistance (Phase I and Phase II) until 1999 Service system validation 2. Conduct tax mapping activity Submit list of new registrants not later RDOs Taxpayers Assistance than the 10th day of the following Service month 3. Complete and update the RDO's Submit updated masterlist of registrants RDOs Taxpayers Assistance masterlist of registrants by type not later than the 10th day of the Service of tax following month ANNEX A10 TAXPAYER SERVICE PROGRAM MINIMUM TARGET: At least 80% of queries received are answered within 15 days KEY ACTIVITY PERFORMANCE INDICATOR OFFICE(s) TO OFFICE TO IMPLEMENT MONITOR 1. Create and maintain a visible At least 80% of queries received in a RDOs Taxpayers Assistance taxpayer service counter with month are answered within 15 days Service (thru TIED) adequate physical logistics, Taxpayer Information Taxpayers Assistance forms and information materials and Education Service and manned by competent Division (TIED) personnel 2. Display flowcharts of procedures Flowcharts prominently displayed and RDOs Taxpayers Assistance prominently near the counter updated as the need arises Service (thru TIED) Taxpayer Information Taxpayers Assistance and Education Service Division (TIED) 3. Prepare a list of commonly-asked List submitted not later than end of each RDOs Taxpayers Assistance questions with the corresponding month Service (thru TIED) answers indicated Taxpayer Information Taxpayers Assistance and Education Service Division (TIED) ANNEX A11 TAXPAYER EDUCATION AND INFORMATION PROGRAM MINIMUM TARGET: Conduct major tax campaign activities during the first quarter of 1999 and regular tax campaigns for the succeeding quarters of the year. KEY ACTIVITY PERFORMANCE INDICATOR OFFICE(s) TO OFFICE TO IMPLEMENT MONITOR 1. Design tax information materials Information materials available for Taxpayer Information Taxpayers Assistance distribution not later than January 1999 and Education Service (TAS) Division (TIED) 2. Distribute to taxpayer tax By February 1999 RDOs TAS (thru TIED) information materials TIED TAS 3. Conduct tax campaigns, to wit: Major tax campaigns Major tax campaigns conducted within RDOs TAS (thru TIED) (seminars/dialogues with 1st quarter of 1999 Regional Offices TAS special events i.e. exhibits, tax quiz, motorcade, etc.) Regular tax campaigns At least 1 seminar/dialogue conducted RDOs TAS (thru TIED) (seminars/dialogues) per quarter (from 2nd to 4th quarter) Regional Offices 4. Coordinate with tri-media in At least 1 press/radio release per month RDOs TAS (thru TIED) featuring information messages (during the 1st quarter) Regional Offices for taxpayers and educational At least 1 press/radio release per quarter materials from the BIR (2nd to 4th quarter) ANNEX A12 FORMS MONITORING PROGRAM MINIMUM TARGET: Ensure the availability of forms for distribution to taxpayers KEY ACTIVITY PERFORMANCE INDICATOR OFFICE(s) TO OFFICE TO IMPLEMENT MONITOR 1. Prepare and submit forms Submit forms allocation not later than RDOs Taxpayers Assistance allocation for the incoming year end of August 1999 Administrative Division Service (TAS) 2. Maintain records of all BIR forms Submit inventory of forms every 15th RDOs TAS day following each quarter Administrative Division ANNEX A13 RULINGS PREPARATION PROGRAM MINIMUM TARGET: 80% of requests for ruling received in a month are acted upon KEY ACTIVITY PERFORMANCE INDICATOR OFFICE(s) TO OFFICE TO IMPLEMENT MONITOR 1. Prepare rulings 80% of requests for ruling received in a Legal Division (RO) Legal Service month are acted upon Law Division (NO) 2. Submit monthly report on rulings Within 10 days after end of the month Legal Division (RO) Legal Service issued to Legal Service Law Division (NO) 3. Maintain an index of rulings by Index of rulings maintained and updated Legal Division (RO) Legal Service subject matter/section of the Law Division (NO) Tax Code ANNEX A14 PROTESTED CASES PROGRAM MINIMUM TARGET: 80% of protested cases received in a month are acted upon KEY ACTIVITY PERFORMANCE INDICATOR OFFICE(s) TO OFFICE TO IMPLEMENT MONITOR 1. Render decision on protested/ 80% of protested cases received in a Legal Division (RO) Legal Service contested cases month are acted upon Appellate Division (NO) 2. Submit monthly report to Legal Within 10 days after end of the month Legal Division (RO) Legal Service Service (pending/received and Appellate Division(NO) acted upon cases ANNEX A15 INTERNAL AUDIT PROGRAM * MINIMUM TARGET: 80% of cases audited with violations are recommend for prosecution KEY ACTIVITY PERFORMANCE INDICATOR OFFICE(s) TO OFFICE TO IMPLEMENT MONITOR 1. Audit the cash and non-cash At least 50% of Collection Finance Division Inspection Service accountabilities of accountable Agents/Accountable Officers are (thru the Internal officers audited annually Audit Division) 2. Audit the collection and At least 80% of cases referred by Internal Audit Inspection Service remittance of Accredited Agents Collection Service audited Division Banks (AABs) 3. Audit cases involving non- At least 80% of cases referred by Internal Audit Inspection Service compliance by National/ concerned offices audited Division Regional/District Offices to existing policies, guidelines and procedures, rules and regulations referred by concerned offices 4. Inspect and accept delivered Requests for inspection acted upon Internal Audit Division Inspection Service goods and services within 72 hours upon receipt thereon Inspection and acceptance report processed and acted upon within 5 working days from receipt thereon * To be implemented once proposed BIR structure is approved. ANNEX A16 PERSONNEL INTEGRITY AND INQUIRY PROGRAM MINIMUM TARGET: 80% of complaints/denunciations acted upon KEY ACTIVITY PERFORMANCE INDICATOR OFFICE(s) TO OFFICE TO IMPLEMENT MONITOR 1. Conduct preliminary investigation At least 80% of the complaints/ Internal Security Division Inspection Service of administrative cases filed denunciations received are against revenue personnel. investigated and evaluated 2. Conduct hearing of cases 80% of cases heard are acted upon Legal Division (RO) Inspection Service involving light offenses. Personnel Inquiry Division ANNEX A17 COST REDUCTION PROGRAM MINIMUM TARGET: Reduce expenditures on MOOE by at least 10% KEY ACTIVITY PERFORMANCE INDICATOR OFFICE(s) TO OFFICE TO IMPLEMENT MONITOR 1. Set cost reduction goals RMO to set cost reduction goals issued Budget Division Financial and specifying areas where cost not later than January 31, 1999 Administrative cutting may be affected Service (FAS) 2. Implement cost reduction Submit monthly report on reduction in All BIR Offices Finance Division measures expenditures not later than the 30th day (for ROs/RDOs) of the following month Accounting Divisions (for NO Divisions and RDC Divisions) 3. Evaluate and identify areas for Submit report not later than the 30th All BIR Offices Finance Division possible updating and recommend day of following a quarter (for ROs/RDOs) necessary adjustments Accounting Division (for NO Divisions and RDC Divisions) ANNEX A18 OPLAN LINIS-LIBRO PROGRAM MINIMUM TARGET: Clean up the Bureaus Books of Accounts by end of 1999 KEY ACTIVITY PERFORMANCE INDICATOR OFFICE(s) TO OFFICE TO IMPLEMENT MONITOR 1. Implement strictly the rules and Reduce unliquidated cash advances by Finance Division Financial and regulations in the granting, 40% by end of 1999 Administrative Service utilization and liquidation of (thru Accounting cash advances Division) Accounting Division FAS 2. Revert accounts payable which Reduce outstanding accounts payable by Finance Division FAS have been outstanding for 2 50% by the end of 1999 (thru Accounting or more years Division) 3. Settle immediately all audit Settle notice of suspensions and Finance Division FAS suspensions and disallowances disallowances by 50% by end of 1999 (thru Accounting in accordance with Section 9.1 Division) of the revised Manual on Accounting Division FAS Certificate of Settlement and Balances 4. Conduct physical inventory and Submit report on conduct of physical Special Task Force FAS reconciliation of all equipment inventory as of December 31, 1998 and to be created as of December 31, 1998 reconciliation of all equipment acquired in 1997 and 1998 by end of December, 1999 ANNEX A19 RECRUITMENT PROGRAM MINIMUM TARGET: 100% of vacant positions filled-up KEY ACTIVITY PERFORMANCE INDICATOR OFFICE(s) TO OFFICE TO IMPLEMENT MONITOR 1. Publish list of vacant positions List published 10 days before filling up of positions HRMUs Regional Director Personnel Division Human Resource Development Service (HRDS) 2. Evaluate applications List of candidates for exam/interview HRMUs Regional Director prepared weekly Personnel Division HRDS 3. Conduct exams and interviews In the National Office: for evaluated applicants Conduct exams/interviews every Personnel Division HRDS Monday In the Regional Office: Conduct exams/interviews 1 week Personnel Division HRDS after receipt of request 4. Prepare line-up for evaluation of Line-up prepared within 1 week after HRMUs Regional Director Selection Board passing the interview Personnel Division HRDS 5. Prepare appointment papers for Appointment papers prepared within 1 HRMUs Regional Director approval week after approval of Selection Board Personnel Division HRDS ANNEX A20 TRAINING AND FORMATION PROGRAM MINIMUM TARGET: 60% of planned trainings are conducted and 60% of Revenue Officers (without training) had attended required trainings KEY ACTIVITY PERFORMANCE INDICATOR OFFICE(s) TO OFFICE TO IMPLEMENT MONITOR 1. Prepare the 1999 Training Training Calendar prepared not later Calendar than end of January 1999 National Training Calendar Training Division Human Resource Development Service (HRDS) Regional Training Calendar HRMUs HRDS (thru Training Division) 2. Determine/identify Revenue List of ROs for training submitted not Training Division HRDS Officers (RO) required to attend later than end of January 1999 HRMUs HRDS (thru Training the following trainings: Division) Basic Course (for ROs I and ROs II) First Line Supervisory Training (for ROs III and ROs IV) 3. Conduct trainings based on the 60% of planned trainings conducted Training Division HRDS 1999 Training Calendar HRMUs HRDS (thru Training 60% of ROs I and II identified had Division) attended Basic Course 60% of ROs III and IV identified had attended Supervisory Training ANNEX A21 BANK INFORMATION MONITORING PROGRAM MINIMUM TARGET: Detect errors/discrepancies in the 12.09 reports generated by the RDCs for pilot RDOs KEY ACTIVITY PERFORMANCE INDICATOR OFFICE(s) TO OFFICE TO IMPLEMENT MONITOR 1. Implement the LBDES in 69 non- Checklist of rollout requirements All Revenue Data Information Planning Metro Manila RDOs signed by ACIR, IPQS by end of 1999 Centers (RDCs) and Quality Service (through the Quality Assurance Division) 2. Monitor and analyze the 12.09 Report on errors/discrepancies detected All RDCs IPQS (thru Systems reports generated for the pilot are submitted to ACIR, IPQS not later Standards and RDOs than 15th day of the following month Technology Division) ANNEX A22 ITS ROLLOUT PROGRAM MINIMUM TARGET: Ensure the timely rollout of site and application systems in accordance with the revised 1999 rollout schedule KEY ACTIVITY PERFORMANCE INDICATOR OFFICE(s) TO OFFICE TO IMPLEMENT MONITOR 1. Establish a satellite data center Site Rollout Certificate signed by the Project Mgt. Team Info. Planning and in Makati Commissioner not later than March (to be created) Quality Service 1999 RDO Nos. 47 to 50 (thru Quality RR-8-Makati Assurance Division- RDC Manila QAD) 2. Implement ITS Transaction Rollout Certificate signed by Deputy ISOS Satellite Office Info. Planning and Processing Capability (REG, Commissioner, ISG not later than July RDO Nos. 47 to 50 Quality Service CBR, RPS, TAS) for Makati 1999 RR-8-Makati (thru QAD) RDC Manila 3. Rollout the Registration (REG) Rollout Certificate signed by Deputy RDO Nos. 51, 24, 25, Info. Planning and capability in 5 Metro Manila Commissioner, ISG not later than April 26 and 27 Quality Service RDOs* 1999 (thru QAD) 4. Rollout the Payment (CBR) Rollout Certificate signed by Deputy Info. Planning and capability in 13 Metro Manila Commissioner, ISG not later than June RDC - Manila Quality Service RDOs* 1999 RDC - Quezon City (thru QAD) 5. Rollout Stop Filer (RCS) in 20 Rollout Certificate signed by Deputy Info. Planning and Metro Manila RDOs* Commissioner, ISG not later than July RDC - Manila Quality Service 1999 RDC - Quezon City (thru QAD) 6. Rollout Returns Processing (RPS) Rollout Certificate signed by Deputy RDC - Manila Info. Planning and in 21 Metro Manila RDOs* Commissioner, ISG not later than RDC - Quezon City Quality Service December 1999 (thru QAD) 7. Rollout Registration (REG) Rollout Certificate signed by RDO Nos. 80 Info. Planning and Capability in 3 RDOs at RDC Deputy Commissioner, ISG not later 82 and 83 Quality Service Visayas (RDOs 80, 82, 83) than February 1999 (thru QAD) * Refer to the attachment for the list of RDOs List of RDOs to Rollout by year 1999 List of RDOs for 1999 LBDE Rollout RDO# RDO Name RDO# RDO Name 1 Laoag City 67 Legaspi City 2 Vigan, Ilocos Sur 68 Sorsogon, Sorsogon 3 San Fernando, La Union 69 Virac, Catanduanes 4 Calasiao, W Pangasinan 70 Masbate, Masbate 5 Alaminos, W Pangasinan 71 Kalibo, Aklan 6 Urdaneta, E Pangasinan 72 Roxas City 7 Bangued, Abra 73 San Jose, Antique 8 Baguio City 74 Iloilo City 9 La Trinidad, Benguet 75 Barotac, Nuevo Iloilo 10 Bontoc, Mt. Prov. 91 Dipolog City 11 Tabuk, Kalinga-Apayao 92 Pagadian City 12 Lagawe, Ifugao 93 Zamboanga City 13 Tuguegarao, Cagayan 94 Isabela, Basilan 14 Bayombong, Nueva Viscaya 95 Jolo, Sulu 15 Ilagan, Isabela 96 Bongao, Tawi-tawi 16 Cabarroquis, Quirino 97 Gingoog City 17 Tarlac, Tarlac 98 Cagayan de Oro City 18 Olongapo 99 Malaybalay, Bukidnon 19 Subic 100 Ozamis City 20 Balanga, Batangas 101 Iligan City 21 San Fernando, Pampanga 102 Marawi City 22 Baler, Aurora 103 Butuan City 23 Cabanatuan City 104 Bayugan, Agusan del Sur 35 Romblon 105 Surigao City 36 Puerto Princesa 106 Tandag, Surigao del Sur 37 San Jose, Occ. Mindoro 107 Cotabato City 58 Batangas City 108 Kidapawan, North Cotabatao 59 Lipa City 109 Tacurong, Sultan Kudarat 60 Lucena City 110 General Santos City 61 Gumaca, Quezon 111 Koronadal, South Cotabato 62 Boac, Marinduque 112 Tagum, Davao del Norte 63 Calapan, Oriental Mindoro 113 Davao City 64 Daet, Camarines Norte 114 Mati, Davao Oriental 65 Naga City 115 Digos, Davao del Sur 66 Iriga City TOTAL = 69 RDOs ANNEX A23 RETURNS AND PAYMENT PROCESSING ENHANCEMENT PROGRAM MINIMUM TARGET: 80% data captured are posted and 90% of ITS collection data available on-line KEY ACTIVITY PERFORMANCE INDICATOR OFFICE(s) TO OFFICE TO IMPLEMENT MONITOR 1. Review validation process of 30 days per system System Development Information Systems priority systems Division Development Service 2. Enhance return and payment Within 6 months from project start date System Support Information Systems validation routines Division Development Service 3. Review data requirements for 30 days per system System Development Information Systems returns processing Division Development Service 4. Enhance data entry screens Within 6 months from project start date System Support Information Systems for limited returns entry Division Development Service 5. Incorporate improvements Within 6 months from project start date System Support Information Systems into LBDES Division Development Service 6. Design and develop LBDE One (1) briefing kit per support System Support Information Systems briefing kit (e.g. job) aides) and requirement Division Development Service train RDC personnel 7. Design and build online Within 6 months from project start date System Development Information Systems facility for collection monitoring Division Development Service 8. Participate in forms review 95% attendance per participation SDD and SMSD Information Systems and redesign Development Service 9. Conduct impact analysis for Within 10 days SDD and SMSD Information Systems every proposed form change Development Service ANNEX A24 Y2K PROGRAM MINIMUM TARGET: Inventory, assessment and remediation of existing ISOS computer systems/applications KEY ACTIVITY PERFORMANCE INDICATOR OFFICE(s) TO OFFICE TO IMPLEMENT MONITOR 1. Assessment/Planning/ 1.1 Inventory list of identified System Support and ACIR's Office Identification of ISOS components Systems Operations - computer systems/applications 1.2 List of resource requirements for ISOS (desktop hardware/software, undertaking (existing as well as off-the-shelf software, server/OS, projected mainframe/data entry and network 1.3 No. of corresponding certificates including non-computer secured requirements) 2. Remediation (Repair, Retain and 2.1 Identification of appropriate Systems Support and ACIR's Office Replace remedial action Systems Operations - 2.2 Effectivity of remedial action ISOS (evaluation) 3. Integration/Testing 3.1 Conduct of unit and system testing Systems Support and ACIR's Office 3.2 Conduct of integration testing Systems Operations - 3.3 Updated documentations ISOS 4. Deployment 4.1 Total deployed Systems Support and ACIR's Office Systems Operations - ISOS 5. Post-deployment Assessment 5.1 No. of ISOS computer systems/ Systems Support and ACIR's Office applications that are Y2K ready Systems Operations - and compatible ISOS ANNEX A25 OFFICE AUTOMATION PROGRAM MINIMUM TARGET: Phase I implementation of proposed strategy for OA with the theme "Implementing with Minimal Cost" KEY ACTIVITY PERFORMANCE INDICATOR OFFICE(s) TO OFFICE TO IMPLEMENT MONITOR 1. Enhance messaging via E-mail 1.1 Merging of intra and internet Mail Technical Support, Systems Management, using bir.gov.ph Systems Support SSD-ISOS 1.2 No. of newly rolled-out RDOs/RRs Division (SSD)- where E-mail is launched ISOS 2. Utilize internet mail for remote 2.1 Conduct of survey re: local ISP Systems Management RDOs thru subscription to local 2.2 No. of modems acquired for RDOs Technical Support, SSD-ISOS Internet Service Providers (ISPs) use Systems Support 2.3 No. of local ISPs evaluated Division (SSD) 2.4 Selection of remote pilot RDOs for ISOS initial implementation 2.5 No. of RDOs with fully operational internet Mail 3. Implement LBDE/EDT via Internet 3.1 Preparation and approval of change Systems Management, Technology notice SSD-ISOS 3.2 Acquisition of lease line for Technical Support, National Office SSD and Linkages 3.3 Securing an ISP and Information 3.4 Acquisition of hardware Management, requirements Systems Operations, 3.5 Implementation at all RDCs Division (SOD)- 3.6 Implementation at all rolled-out ISOS RDOs 3.7 No. of remote RDOs where implemented ANNEX A26 REPORTORIAL REQUIREMENTS PROGRAM MINIMUM TARGET: Prepare an RMO that will specify all the required reports for submission per BIR office KEY ACTIVITY PERFORMANCE INDICATOR OFFICE(s) TO OFFICE TO IMPLEMENT MONITOR 1. Create a Task Force which will RSO of Task Force issued by January Planning Division Policy and Planning undertake the review of all 1999 Service reports required per Revenue Service 2. Coordinate the conduct of Minutes of meeting prepared and Planning Division Policy and Planning meetings by the Task Force submitted to CIR within 7 days after Service and prepare minutes of the same conduct of meeting 3. Review and reconcile the outputs RMO specifying the list of all the Planning Division Policy and Planning of all the members of the Task required reports for submission per BIR Service Force and prepare RMO to office prepared not later than March consolidate the same 1999 ANNEX A27 PROCEDURES FORMULATION AND MONITORING PROGRAM MINIMUM TARGET: Review issuances for identified processes which have no corresponding implementing orders yet submitted by Services concerned. KEY ACTIVITY PERFORMANCE INDICATOR OFFICE(s) TO OFFICE TO IMPLEMENT MONITOR 1. Identify, in close consultation List completed by January 28, 1999 Management Division Policy and Planning with the Services concerned, Service processes which have no corresponding implementing orders yet 2. Prepare necessary memo for the Memo prepared by February 15, 1999 Management Division Policy and Planning signature of the CIR instructing Service the Services concerned to prepare issuances for identified processes which have no implementing orders yet following an agreed schedule 3. Disseminate approved memo to Approved memo disseminated a day Management Division Policy and Planning all Services concerned after its approval by CIR Service 4. Monitor the compliance of all Coordination done as required Management Division Policy and Planning Services concerned relative to Service the requirements of said memo 5. Review issuances prepared by Issuances reviewed within two weeks Management Division Policy and Planning Services concerned as to from receipt thereof from concerned Service format and style and consistency Services with existing implementing policies and guidelines ANNEX A28 CHANGE MANAGEMENT PROGRAM MINIMUM TARGET: Prepare an RMO on Change Management/conduct internal rollout campaign to RDOs scheduled for REG rollout in 1999. KEY ACTIVITY PERFORMANCE INDICATOR OFFICE(s) TO OFFICE TO IMPLEMENT MONITOR 1. Prepare RMO on Change RMO prepared by July, 1999 Management Division Policy and Planning Management Processes Service Rollout campaign conducted in all 2. Conduct rollout campaign for RDOs for REG rollout in 1999 as per Management Division Information Planning RDO/site personnel relative approved schedule and Quality Service to ITS Mass Rollout 3. Update the Speakers Guide for Speakers' Guide updated by end of Management Division Policy and Planning Internal Rollout Campaign as 1999 Service often as necessary 4. Build CMT Network in Regional CMT Network established in all rolled Management Division Policy and Planning Offices out ROs and RDOs and those Regional Offices Service scheduled for REG rollout in 1999 Revenue District Offices 5. Strengthen capability of Change Champions 5.1 Change Sponsors One (1) Refresher Workshop Management Division Policy and Planning (CIR, DCIRs, ACIRs ROs) conducted within 2 months upon (with DAP) Service Refresher Workshop approval of DAP-CMAP Change Notice 5.2 Change Managers Workshop Four (4) workshop conducted within 4 Management Division Policy and Planning (RDOs, DCs of ROs and months upon approval of DAP-CMAP (with DAP) Service RDCs in rollout sites) Change Notice ANNEX A29 ANNEX A30 ANNEX B ANNEX C 1999 WORK PLAN OF ACTIVITIES Revenue District Office No. X (Office)