Procedures to Address Problems Encountered by Revenue Accounting Division on CBR On-Line Inquiry Facility

May 25, 1999 REVENUE MEMORANDUM ORDER NO. 46-99 SUBJECT : Procedures to Address Problems Encountered by Revenue Accounting Division on CBR On-Line Inquiry Facility TO : Revenue Accounting Division, Revenue Data Center Heads, Revenue District Officers, Employees and Others Concerned I. Objectives : This Order is issued to: 1. Provide alternative procedures to address the concerns of Revenue Accounting Division (RAD) 2. Identify the root cause of the problem and provide immediate resolution II. Guidelines and Procedures The following guidelines and procedures shall be undertaken by concerned offices in the event that taxpayers information are incomplete/incorrect or cannot be found in the ITS database after on-line verification through the CBR On-Line Inquiry facility. cdlex A. The Revenue Accounting Division (RAD) shall: 1. Prepare a written request for the hard copies of the BCS-A of specific taxpayers with doubtful/incomplete information or those with no record at all in ITS. Indicate the reason why such document is being requested. Address letter to any of the following offices: a) Revenue Data Center (RDC) Head, Attention: Chief, Administrative Division, or b) The Revenue District Officer, Attention: Chief, Collection Unit. 2. Submit to the Assistant Commissioner, Collection Service, copy furnished the Office of Deputy Commissioner, Information Systems Group, a monthly report on outstanding request for management control purposes. B. At the Revenue Data Center: 1. Administrative Division shall provide the Chief, RAD with certified true copies of the requested BCS-A, or a certification if no such document is received, within ten (10) working days from receipt of such request including the investigation as to the cause of the problem. 2. RDC Head shall instruct the CONE Head, if the problem is technical in nature, to conduct immediate investigation to determine the cause of the problem and provide immediate resolution. If the problem is operational in nature (i.e., encoding error), direct the Quality Assurance Division (QAD) Head to coordinate with the concerned banks. 3. CONE and/or QAD shall submit a report to the RDC Head on the result of the investigation and the action taken to resolve such problem. C. At the Revenue District Office (RDO): 1. The Collection Unit, RDO shall directly provide the Chief, RAD with certified true copies of the requested BCS-A or issue or certification if no such document is on file within ten (10) working days from receipt of such request. III. Effectivity : This Order shall take effect immediately. (SGD.) BEETHOVEN L. RUALO Commissioner of Internal Revenue