Prescribing the Use of the Operations Manual for the Integrated Tax System (ITS)

July 25, 1997 REVENUE MEMORANDUM ORDER NO. 43-97 SUBJECT : Prescribing the Use of the Operations Manual for the Integrated Tax System (ITS) TO : All Internal Revenue Officers Concerned I. OBJECTIVES This Order is issued to: 1. Document the streamlined processes, policies, guidelines and procedures developed under the Integrated Tax System (ITS); 2. Ensure uniformity and consistency of actions to be taken in the discharge of official functions as defined under the ITS; and 3. Prescribe officially the usage of the Operations Manual which integrates the Common User Guide, System User Guide and the Manual Procedures Guide. II. SCOPE AND COVERAGE The use of the Operations Manual (OM) by all Revenue personnel concerned in the ITS pilot and/or roll-out sites shall be mandatory and will initially cover the following application systems: 1. Registration System (REG) 2. Returns Processing System (RPS) 3. Collection and Bank Reconciliation System (CBR) 4. Case Monitoring System (CMS) 5. Taxpayer Accounting System (TAS) 6. Returns Compliance System (RCS) 7. Accounts Receivable System (ARS) 8. Audit System (AUD) 9. Tax Credit/Refund System (TCRS) The processes for the other ITS application systems will be incorporated in the OM as they become available. A separate RMO shall prescribe the usage of such processes. III. GUIDELINES AND PROCEDURES 1. The OM is a consolidation of the System User Guide, Manual Procedures Guide and Common User Guide prepared for the various ITS applications. Henceforth, it shall be the only official reference on matters involving computerized and manual processes, policies, guidelines and procedures relative to the discharge of the Bureau's functions as defined under the ITS. 2. The Operations Manual Project shall be responsible for the maintenance of the OM until such time that a unit or division has been created for the purpose. Such unit or division shall be created not later than the roll-out date of the last ITS application. Pending such creation, all policy and procedural changes in the system, whether technical or manual, which affect the OM shall be communicated by all concerned offices within the Bureau to the Manager of the Operations Manual Project for the corresponding modification or revision of the OM. 3. For purposes of this Order, Version 1.2 of the OM shall be the final OM. This may be modified or revised whenever necessary. However, implementation of a modified or revised version of the OM shall require the issuance of a Revenue Memorandum Circular informing all concerned of the updates. IV. REPEALING CLAUSE The provisions of any Revenue Memorandum Order, Revenue Memorandum Circular or any other revenue issuance inconsistent with the Operations Manual are hereby repealed, amended or revoked accordingly. V. EFFECTIVITY This Order takes effect immediately. LIWAYWAY VINZONS-CHATO Commissioner of Internal Revenue