Implementing Memorandum Circular No. 111 which Prescribes a Six-Day Work Week from 7:00 a.m. to 7:00 p.m., Mondays to Saturdays

February 7, 1995 REVENUE MEMORANDUM ORDER NO. 06-95 SUBJECT : Implementing Memorandum Circular No. 111 which Prescribes a Six-Day Work Week from 7:00 a.m. to 7:00 p.m., Mondays to Saturdays TO : All Assistant Commissioner, Regional Directors, Division Chiefs, Revenue District Officers and Others Concerned I. OBJECTIVES: This Order is issued to operationalize the provisions of Memorandum Circular No. 111 of the President, for the purpose of establishing a system to insure the smooth flow of transactions and prompt response to public request relative to the critical delivery of frontline services in the Bureau of Internal Revenue. II. POLICIES AND IMPLEMENTING GUIDELINES: Malacaang Memorandum Circular No. 111 dated January 17, 1995 directed government offices, including the Bureau of Internal Revenue, to operate from 7:00 A.M. to 7:00 P.M., (without breaks) Monday to Saturday, to ensure better public services. To implement said circular, the following policies are prescribed: 1. Offices and/or units in the National, Regional and District Offices directly engaged in the rendering frontline services are required to maintain the aforementioned office hours. 2. No overtime pay should be made for implementing the provisions of the Order. Instead, the heads of offices should adopt work shifts. 3. To be able to observe the 7:00 a.m. to 7:00 p.m. working hours, t wo shifts of time schedule are hereby prescribed for adoption : a) 1st Shift: 7:00 a.m. 11:00 a.m.; 12:00 to 4:00 p.m. Lunch Break: 11:00 a.m. to 12:00 noon Coffee Breaks: 9:00 a.m. to 9:15 a.m.; 1:45 p.m. to 2:00 p.m. b) 2nd Shift: 10:00 a.m. to 2:00 p.m. 3:00 p.m. to 7:00 p.m. Lunch Break : 2:00 p.m. to 3:00 p.m. Coffee Breaks : 10:45 a.m. to 11:00 a.m.; 5:00 p.m. to 5:15 p.m. 4. On the other hand, to be able to observe the Monday to Saturday work week, there shall be two groups of days schedule to wit: a) Group 1: Monday to Friday b) Group 2: Tuesday to Saturday 5. The following offices delivering frontline services in the BIR shall be covered by this memorandum and are required to feasibly maintain a staff of not less than five personnel during selected shifts: a. Revenue District Office Office of the Revenue District Officer/ Assistant Revenue District Officer Assessment Section Registration and Regulatory Section Collection Section Document Processing Section Taxpayer Service Counter b. Revenue Regional Office Office of the Regional Director/ Assistant Regional Director Assessment Division Collection Division Legal Division c. National Office Office of the Commissioner Office of the Deputy Commissioners Withholding Agents Monitoring Division General Services Division Public Information and Education Division Appellate Division Law Division Document and Processing Division 6. Offices and/or units other than those specifically listed in this Order, which are not in any way involved in rendering frontline services need apply to maintain regular hours from 8:00 to 5:00 P.M. from Monday to Friday. 7. The following frontline services are to be rendered: a) Revenue Regional Office and National Office (where applicable) a.1. Providing tax information to walk-in taxpayers and/or those calling by telephone; a.2. Distribution of forms/forms and information materials; a.3. Acceptance of confidential information from tax informers; and a.4. Other frontline services which may be required by the taxpaying public. b) Revenue District Office b.1. Acceptance of various application forms, such as application for the issuance of' certificate authorizing registrations; application for authority to print invoices; application for registration of business; application for Taxpayer Identification Number, etc. b.2. Registration and/or stamping of books of accounting/accounting records; and, or receipts and/or invoice; b.3. Distribution of forms/returns/information materials; b.4. Receiving tax returns, covered by Revenue Memorandum Order No. 33-94, where no tax payments are due; b.5. Issuance of certified true copies of income tax returns; and b.6. Providing tax information to well-in tax payers and/or those calling by telephone. b.7. Other frontline services which may be required by the taxpaying public. 8. The heads of the aforementioned offices shall ensure the equal and fair distribution of manager during the time and work day security as their personnel choose and adopt the same. 9. The time and work days schedule adopted by the official or employee shall thereafter be his regular working hours which cannot be occasionally or periodically changed at his convenience. 10. The head of each office should designated the officer in-charge during the time and work day schedule. Said officer-in-charge would be responsible for management of work during these hours. 11. The names of assigned staff to the work schedule other than the regular 8:00 A.M. to 5:00 P.M., and their respective work schedule should be submitted to the Personnel Division, Human Resources Development Service not later than February 15, 1995, using the format in Annex A. This memorandum takes effect on even date. LIWAYWAY VINZONS-CHATO Commissioner of Internal Revenue