Composition of a Grievance Committee in the Bureau

January 19, 1990 REVENUE MEMORANDUM ORDER NO. 05-90 SUBJECT : Prescribing the Use of the Collection Officer's Monthly Statistical Report of Revenue Collection (BIR Form No. 12.08), Consolidated Monthly Statistical Report of Revenue Collections (BIR Form No. 12.09) and Summary of Monthly Statistical Report of Revenue Collections (BIR Form No. 12.09s) TO : All Internal Revenue Officers and Others Concerned Pursuant to Section 35 of P.D. 807, Rule XIII of Civil Service Rules, and in relation to Memorandum Circular No. 45, s. of 1989, relative to the Reinstallation of a Grievance Machinery in all Government Offices, a Grievance Committee in the National Office and its counterpart in the Regional offices are hereby constituted: 1. Membership: A. National Office 1) Deputy Commissioner or his representative will act as chairman; 2) Division Chief of complainant; 3) Two (2) higher supervisors to be chosen from among themselves; 4) Two (2) employees chosen by the rank and file and; 5) An alternate for the higher supervisor and employee representative in case the complaint concerns any member of the committee. B. Regional Offices 1) Regional Director or his representative who will act as chairman; 2) Branch Chief/Revenue District Officer of the complainant; 3) Two (2) higher supervisors to be chosen from among themselves; 4) Two (2) employees chosen by the rank and file and 5) An alternate for the higher supervisor and employee representative in case the complaint concerns any member of the committee. 2. Duties of Committee Members: A. Immediate Supervisor - is tasked with orally informing the complainant of his decision on the complaint presented to him within three (3) working days. If the complainant is not satisfied with his decision, the complainant shall be forwarded to the next higher supervisor together with the immediate supervisor's comment. B. Higher Supervisor - shall take action within five (5) working days from receipt of the complaint. C. Grievance Committee - In case the complainant is not satisfied with the decision of his immediate supervisor and forwards his complaint to the grievance committee, the Committee shall within ten (10) working days from receipt of the grievance conduct an investigation and hearing. The Committee shall furnish the complainant with copy of its decision within five (5) working days after the investigation and higher supervisor: PROVIDED, HOWEVER , That where the object of the complaint is the higher supervisor, the complainant may bring his case directly to the Grievance Committee. D. Top Management - will render a decision within ten (10) working days from receipt of the appealed decision of the Committee, PROVIDED, HOWEVER , That where the object of the complaint is the top management, the complainant may bring his grievance directly to the Civil Service Commission. E. Commissioner's Decision - If the complainant is not satisfied with the decision of the Grievance Committee, he may elevate his case to the Commissioner of Internal Revenue within ten (10) working days, who in turn shall render his decision within ten (10) days; The decision is final unless otherwise provided in the decision and shall take effect immediately, after receipt thereof by the complainant and all parties concerned. aisa dc 3. Meetings of the Committee: 1) The Chairman shall immediately schedule a hearing within a reasonable period during office hours at a suitable time and place. 2) All members of the committee shall be present during the hearings and all proceedings before the committee shall be reduced to writing. For this purpose, the committee may avail of the services of stenographers employed in this Bureau. 3) The complainant shall be given ample time to express orally his grievance, citing, if possible, sound management principles or personnel practices violated by inaction to the detriment to his rights and privileges or to the public interest if correction is not made. 4) The complainant shall not be permitted to dwell on aspects not covered by his grievance in writing. 5) The respondent shall also be allowed by the Committee ample time to present his side before it. 6) Both complainant and respondent shall be allowed full opportunity to submit evidence or present witnesses before the committee hearing. 7) The Committee shall immediately sit in consultation and shall submit its findings and recommendations to the Commissioner of Internal Revenue within ten (10) days after the termination of the hearings. cdt This order takes effect immediately. (SGD.) JOSE U. ONG Commissioner of Internal Revenue