Prescribing the Reform Master Plan, 2013-2016

October 25, 2013 REVENUE MEMORANDUM ORDER NO. 029-13 SUBJECT : Prescribing the Reform Master Plan, 2013-2016 TO : All Internal Revenue Officials and Employees I. Background: In line with the Reform Program of the Bureau and adoption of the BIR Reform Master Plan (RMP), a List of Reform Projects to be included in the Reform Master Plan was approved by the Reform Steering Committee on September 26, 2013, after consultation and validation from concerned Deputy Commissioners and Assistant Commissioners. The Reform Projects were derived from the BIR Strategic Plan for CY 2011-2016, Priority Projects for CY 2013 and proposed for 2014, BIR Framework for Information System and other recent emerging priorities of top management. CacISA II. Objectives : This Order is issued to: 1.Define the Projects included in the Reform Master Plan and implications/guidance on the projects included therein; and 2.Provide guidelines on the turn-over of project documents for affected ongoing projects and coordination work for the Project Management & Implementation Service (PMIS). III. Policies : The following policies shall be observed: A.The BIR Reform Master Plan consists of Ongoing and Proposed Reform Projects, as listed in Annex A and Annex B, respectively; B.The List of Reform Projects shall be revisited annually and updated, if needed; and C.The Reform Steering Committee shall approve the reform projects to be included in the Reform Master Plan, and any changes thereto. IV. Guidelines and Procedures : A. In General: 1.Projects in the Reform Master Plan will each have an Executive Sponsor, Sponsor and Project Manager to be designated in a separate Revenue Special Order. 2.The reform projects included in the Reform Master Plan shall be guided by the following: a.A conceptual plan shall be required from each Project Manager, followed by detailed and comprehensive work plan, in accordance with BIR project management methodology; b.For proposed projects, these will go through a full initiation and design phase as set out in said project management methodology; EHcaAI c.Project Managers and Sponsors will be required to submit a monthly report to the Project Management and Implementation Service (PMIS) on the project status ( i.e. , deliverables/milestones, including status of payments on procurements, issues and risks); d.Project tasks status/updates shall be entered in the automated Project Management System (PMS) by Project Managers who will be authorized users of the PMS; e.The PMIS will prepare reports to the Reform Steering Committee (RSC) monthly on the overall performance of the portfolio of projects and, by exception, on underperforming projects as well as unresolved issues and changes to the risk profile of the portfolio; and f.For projects that are to be closed, either through cancellation or finalization, it will go through the closure process also set out in the above mentioned project management methodology. B. Coordination Work by the Project Management and Implementation Service (PMIS) and Reporting to the Reform Steering Committee (RSC): 1.The PMIS shall manage the portfolio of projects in the Reform Master Plan, and shall be responsible for the approved BIR reform program by way of: a.Reviewing, overseeing and updating the reform master plan; b.Collaborating with stakeholders to ensure projects are implemented in accordance with schedules and budgets; c.Acting as communication channel to Executive Sponsors and provide executive project status updates based on submissions of Project Managers; and ACTISE d.Communicating to the RSC the overall performance of the portfolio of projects and by exception an underperforming projects as well as unresolved issues, changes and decisions regarding the project to relevant stakeholders. 2.The PMIS shall report to the RSC on status of the Portfolio of Reform Projects within the 3rd week of each month covering accomplishments for the preceding month. The initial report to be provided by the PMIS to the RSC shall be for project portfolio performance covering the month of October 2013. C. Transitory Provisions on Turn-over of Project Documents for Affected Ongoing Projects and Use of the Automated Project Management System (PMS) : 1.Designated Project Managers for projects classified among the Ongoing Projects (Annex A) in this Reform Master Plan, which have been started by a different Project Team, shall coordinate with the previous Project Manager to gather all the existing project documentation necessary to continue the assigned project. 2.In the meantime that the designated Project Managers are still in the process of being trained/handheld on the use of the automated PMS, the PMIS shall initially be responsible for encoding project information into the system based on the conceptual plans and other documentation submitted by said Project Managers. V. Effectivity: This Order takes effect immediately. (SGD.) KIM S. JACINTO-HENARES Commissioner of Internal Revenue ANNEX A List of Projects to be Included in the BIR Reform Master Plan A. Ongoing Projects Program (Areas of Tax Administration) Projects Taxpayer Service 1 Establishment of eLounge in each Revenue District Office 2 Public Awareness Campaign 3 Expansion of ISO Certification to other Districts ( on Business Registration ) 4 Redesign of pertinent forms and associated guides, except ONETT forms (i.e., Income, VAT, Percentage and Withholding and including eBIR Forms) Registration 5 Taxpayer Registration Information Update Program and printing of PVC Taxpayer Identification Number (TIN) and Certificate of Registration (COR) 6 Scanning of Manually Filed Interactive Forms covering Taxable Years 2011 and 2012 Filing and Payment 7 Centralization of Document Processing to Regional Offices 8 Electronic Official Register Book (eORB) 9 Implementation of Internal Revenue Stamps Integrated System (IRSIS) on the Use of Secured Stamps for Cigarettes 10 eCertificate Authorizing Registration (eCAR)* 11 Online System for Transfer Tax Transactions (OSTTT)* Audit 12 Reform of the Audit program i. VAT Audit Program; ii. Comprehensive Audit program 13 Automated Audit Tools Collection Enforcement 14 Centralized Arrears Management 15 Forfeited Assets Management i. Clean-up of Inventory of Absolutely Forfeited Assets 16 Accounts Receivable Management System (ARMS) 17 Electronic Tax Remittance Advice (eTRA) 18 Mobile Revenue Collection Officers System (MRCOS) 19 Collection Reconciliation System (CRS) 20 Strengthen Stop-Filer Management Legal/Enforcement/ 21 Implementation of the Tax Ruling and Case Management Internal Affairs System (TRCMS) 22 Integrity Management Program Support 23 Organizational and Management Development Program Review of the Organizational Structure and Staffing 24 Development of Performance Management System Strategic Performance Management System (SPMS) i. Organization; ii. individual 25 Electronic Tax Information Systems (eTIS)* 26 Project and Portfolio Management 27 Asset Information Management Program 28 Exchange of Information Program 29 Compliance Improvement Strategy 30 Expansion of Dashboard to BIR Performance Dashboard 31 Enhancement of BIR website (BIR Portal) ANNEX B Proposed Projects Program (Areas of Tax Administration) Projects Taxpayer Service 1 Outbound calls on collection, assessment and other activities 2 On-line accreditation of: i. Importers; and ii. Brokers a) Manual (Phase 1) b) System (Phase 2) Registration 3 Sales Data Controller ( for Pilot in Gas Stations ) Filing and Payment 4 Automated Internal Revenue Allotment (IRA) Computation 5 Alternative Modes of Payment thru Credit Card Collection Enforcement 6 Forfeited Assets Management ii. Develop a System to Manage the Forfeited Properties 7 Outsourcing of Collection for Delinquent Accounts 8 On-line Submission and Processing of Applications for Tax Clearance for Bidding Purposes Audit 9 Geographical Information System (Phase 1 Systems Development using Registration, eSales and Zonal Valuation) 10 Expand computerized audit in Revenue Regions/RDOs Support 11 eLearning 12 Procurement, Payment, Inventory and Distribution Monitoring System a) Preparation of Operations Manual b) Development of the System 13 Workflow Management System i. Tax Related ii. Non-tax Related Note: Legal-related documents is embedded in TRCMS *BIR Commitment for the 2015 APEC Meeting