Submission of Report on "The Delivery of Frontline Services" in Accordance with the ARTA Provisions Relative to RMC 39-2015

December 7, 2015 REVENUE MEMORANDUM ORDER NO. 024-15 SUBJECT : Submission of Report on "The Delivery of Frontline Services" in Accordance with the ARTA Provisions Relative to RMC 39-2015 TO : All Internal Revenue Officials, Employees and Others Concerned SECTION 1. Background . This Order is issued to prescribe policies, guidelines and procedures in the preparation and the submission of accomplishment on the Performance Measures under the Performance Governance System (PGS) pursuant to unnumbered memo dated February 4, 2013. In line with the BIR's efforts to promote the delivery of quality service to all stakeholders, all revenue officials and employees who are performing "frontline service", are hereby directed to strictly adhere to the provisions of Republic Act (RA) No. 9485, otherwise known as the "Anti-Red Tape Act of 2007" (ARTA). SECTION 2. Policies and Guidelines . 2.1 All Client Support Section Chiefs (CSSs) of Revenue District Offices (RDOs)/Large Taxpayer Assistance Divisions (LTAD)/Large Taxpayer District Offices (LTDO) shall: 2.1a Accomplish Annex A "Processing of Taxpayer's Registration" covering primary and secondary registration and other frontline services in relation to the Bureau's Citizens Charter; 2.1b Prepare and submit the monthly accomplished "Annex A" every 10th day of the month following the end of the quarter to the Office of the Assistant Commissioner, Client Support Service, Attention: The Chief, Taxpayer Service Programs and Monitoring Division (TSPMD) via email at [emailprotected]; 2.1c The submitted report comprising of three (3) separate months for every quarter shall serve as the baseline data for BIR-PGS Performance Report purposes. 2.2 The Client Support Service (CSS) thru TSPMD shall perform the following: 2.2a Monitor submission of the required report-Annex A; 2.2b Consolidate all submitted reports from all concerned offices; and 2.2c Prepare a summary report and submit to the Planning and Management Service (PMS) and all other concerned offices. SECTION 3. Repealing Clause . All orders, memoranda and other revenue issuances which are inconsistent with this Order are hereby revoked, modified or amended accordingly. SECTION 4. Effectivity Clause . This Order shall take effect immediately. SDAaTC (SGD.) KIM S. JACINTO-HENARES Commissioner of Internal Revenue ANNEX A Revised 2015 Revenue District Office No. ___-_______________ Processing of Taxpayer's Registration For the month _______ Number of Number of Per Average Number of Applications Applications Citizens processing Applications received with received with Type of Registration Frontline Charter time PROCESSED COMPLETE INCOMPLETE Services (RMC 39-2015) requirements requirements Primary Registration 1) Processing of Application for Taxpayer Identification Number (TIN) for EO 98/ONETT ( Purely 21 minutes TIN Issuance ); 2) Processing of Application for Taxpayer Identification Number (TIN) and Registration of Local 25 minutes Employee; 3) Processing of Application for TIN and Registration of Self-Employed 1 hour and Individuals, Estates, Trust including 18 minutes their branches and facilities; 4) Processing of Application for TIN and Registration of Non-Individuals 1 hour and including their branches and facilities; 18 minutes Secondary Registration 5) Processing of Application for Subsequent Registration of Manual 22 minutes Books of Accounts; 6) Processing of Application for Subsequent Registration of Manual 24 minutes Books of Accounts (Loose-leaf); and 7) Processing of Application for Subsequent Request for Authority to 39 minutes Print (ATP); Other Frontline Service 8) Processing of Request for Certification of Certificate of 16 minutes Registration (COR)/Authority to Print (ATP)/TIN Card No. of CSS Employees: ____ With Queuing System: Yes ____ No ____ Prepared By: Certified Correct: ______________________________ ___________________________ Registration Officer CSS CHIEF (Signature over Printed Name) (Signature over Printed Name) Approved: _______________________________ Revenue District Officer/LTS Chief (Signature over Printed Name)