BIR 2010 National Office Key Performance Indicators (KPIs), Accomplishment Reporting, and Office Performance Evaluation

March 8, 2010 REVENUE MEMORANDUM ORDER NO. 021-10 TO : All Deputy Commissioners, Assistant Commissioners, Division Chiefs, and Others Concerned SUBJECT : BIR 2010 National Office Key Performance Indicators (KPIs), Accomplishment Reporting, and Office Performance Evaluation I. Background Revenue Memorandum Circular No. 10-2010 providing for the 2010 Strategy Map was issued on February 2, 2010. DOF Secretary Margarito B. Teves pronounced in the 1st National Command Conference the four (4) categories of Key Performance Indicators. ECDaAc Each National Office Division has submitted at least three (3) KPIs and each Revenue Service has submitted three (3) Priority Projects/Priority KPIs. II. Objectives This Order is issued to: 1. Prescribe and provide details of the BIR's CY 2010 National Office Performance Measures by indicating the Priority Programs, Key Performance Indicators, Program Weights, KPI Weights, Targets, as well as the Office(s) responsible to implement and monitor each Priority Program; 2. Prescribe the policies and procedures for monitoring and evaluating the performance of Revenue Services and Divisions in the National Office (NO) vis-a-vis the Office Performance Measures; 3. Align the Priority Programs/Activities/Projects of all BIR Offices to the 2010 BIR Strategy Map; and 4. Serve as basis for decision-making of the Management Committee with regard to work target setting, 2010 Strategy Map, and determine the Programs/Projects to be institutionalized. III. Policies 1. Rating period is from April 1, 2010 to December 31, 2010. 2. For CY 2010, the Programs/Activities/Projects that have to be implemented by all BIR Offices shall be aligned with the 2010 Strategy Map and the four (4) KPI categories. (Refer to Annex A) 3. A Performance Contract per Office, which details the Priority Programs/Projects, Key Performance Indicators (KPIs), Program/Project Weights, KPI Weights, Targets, shall be signed by the Head of Office and noted by their respective Supervisor. (Refer to Annex B) 4. The Commissioner, Deputy Commissioners, and Assistant Commissioners shall perform periodic checking and systematic documentation of the progress of the Performance Contracts of their supervised Offices. Any issues/outstanding accomplishments shall be discussed by the concerned Deputy Commissioner during the regular Management Committee meetings. cACHSE 5. All Divisions and Revenue Services shall adopt the "On Time BIR Time'' as one of their KPIs. 6. An Annual National Office Performance Evaluation shall be prepared to determine the rating of an Office, based on its target vis-a-vis actual performance. 7. The Assistant Commissioners shall prepare the Annual Office Performance Evaluation for their respective Divisions. On the other hand, the Commissioner and Deputy Commissioners shall prepare the Annual Office Performance Evaluation for the Revenue Services under their supervision. 8. The Commissioner, Deputy Commissioners, and Assistant Commissioners shall determine the KPI weights of the Offices under their jurisdiction. The total KPI rating shall be 100%. 9. A straight forward method of computation shall be used in rating the performance of each office (actual accomplishment x Project/KPI weight). The Overall Rating of an Office shall be the sum of points earned per Priority Project/KPI. IV. Procedures Hereunder are the procedures in the preparation and submission of the accomplishment reports and office performance evaluation for CY 2010 Priority Programs and KPIs: A. Preparation and Submission of Accomplishment Reports 1. Prepare Monthly Accomplishment Report (using the format in Annex C) Report Office/Person Submitted To Due Date Responsible Division Division Chiefs Respective Assistant Not later than the Accomplishment Commissioner 5th day after end on KPIs of each month 2. Prepare Consolidated Quarterly Accomplishment Report (using the format in Annex D) Report Office/Person Submitted To Due Date Responsible 2.1 Division Division Chiefs Respective Assistant Not later than the Accomplishment Commissioners 7th day of the on KPIs month following each quarter 2.2 Revenue Service Assistant Respective Deputy Not later than the Accomplishment Commissioners Commissioner 10th day of the on KPIs month following Commissioner each quarter (for Assistant Commissioners under the Office of the Commissioner) 2.3 Consolidated Accomplishment of all Divisions 3. Consolidated Semestral Accomplishment/Status Report Report Office/Person Submitted To Due Date Responsible 3.1 Consolidated Deputy Commissioner Not later than the Accomplishment Commissioners 12th day of the of all Revenue month following Services (using Commissioner Chief, Planning each semester the format in Division Annex E1) 3.2 Status Assessment Deputy Commissioner Not later than the Report of Revenue Commissioners 12th day of the Services and month following Divisions (using Commissioner Chief, Planning each semester the format in Division Annex E2) 3.3 Consolidated Chief, Planning Commissioner Not later than the Accomplishment Division 15th day of the of National Office month following on KPIs (using each semester the format in Annex E3) B. Evaluation of Office Performance acAIES Prepare Annual Office Performance Evaluation (using the format in Annex F) Activity Office/Person Submitted To Due Date Responsible 1.1 Annual National Assistant ACIR, Policy and Not later than the Office Performance Commissioners Planning Service 18th day of the Evaluation of the month after the Divisions end of the year 1.2 Annual National Deputy ACIR, Policy and Not later than the Office Performance Commissioners Planning Service 18th day of the Evaluation of the month after the Revenue Services Commissioner end of the year C. Documentation The Planning Division must be provided with a copy of all documents to be prepared and submitted by abovementioned office/person responsible as basis/input for next year's strategy map and priority programs to be recommended to MANCOM. D. Analysis of National Office KPIs Activity Office/Person Submitted To Due Date Responsible 1. Prepare a Compilation of ACIR, Policy Commissioner Not later than the the Office Performance and Planning 20th day of the Evaluation Report per Service month after the Revenue Group end of the year 2. Analysis Report on the result of accomplishment of KPIs V. Repealing Clause This Order supersedes Revenue Memorandum Order Nos. 14-2009 and 21-2009 and all other issuances or portions thereof inconsistent herewith. VI. Effectivity This Order takes effect immediately. SCETHa (SGD.) JOEL L. TAN-TORRES Commissioner of Internal Revenue ANNEX A Operations Group Category Priority Programs Program Key Performance Indicator KPI Formula Weight (KPI) Weight Governance Operations Group Assessment Service 1. National Audit and Compliance in the submission N/A Information Plan (NAIP) of consolidated time report on mandays spent for audit and information activities 2. Review and evaluation Quantity of TCR dockets/cases Quantity of TCR of tax credit/refund (TCR) reviewed and/or acted upon cases acted upon claims processed by: a) Regional Offices Quantity of total cases (ROs) handled during the period b) Tax and Revenue Group (TRG) DOF- One-Stop Shop (OSS) Center 3. Monitoring of the following: 3.1 TCR filed at the RDOs, Number of reports processed Number of Reports ROs, Appellate Division and consolidated processed and consolidated and DOF-OSS Number of reports received 3.2 TPs with fiscal Number of ITH dockets Number of ITH dockets reviewed incentives (BOI, PEZA, reviewed etc.) and exemptions Number of ITH dockets (pre-audit of ITH handled/assigned dockets from BOI/PEZA) 3.3 Collection Enforcement Number of collection reports Number of collection reports Activities from enforcement activities encoded/collated/prepared (LAs/TVNs/MOs) manually encoded/collated/ prepared Number of collection reports handled/assigned 3.4 Collection Enforcement Number of monthly status/ Number of LN reports Activities from LNs collection reports on issued encoded/collated/tagged issued LNs encoded/collated/tagged Number of LN reports handled 4. Preparation of the following: 4.1 Assessment related Number of revenue issuances Number of revenue issuances revenue issuances, prepared for the approval of should be = or > 6 including the 2010 the Commissioner Audit Program for RDOs 4.2 Memoranda in reply to Number of letters/memoranda Number of letters/memoranda queries/requests for prepared in reply to queries/ prepared within 15 days information/comments/ requests suggestions pertaining Number of queries/requests to assessment matters received received from taxpayers, other offices within the BIR and other agencies 4.3 Notices to conduct Number of requests for Number of requests acted upon ocular inspection, revaluation/assignment conduct inspection, of zonal valuation (ZV) Number of requests handled deliberated and acted upon prepare Minutes of meeting/TCRPV/ Resolution 5. Encode, review and Number of schedules Number of schedules evaluate schedules of encoded, reviewed acted upon recommended ZV and evaluated Total number of schedules handled Assessment Service Asset Valuation Division (AVD) 6. Update Zonal Valuation Convene STCRPV Timely convening of and consolidate STCRPV and consolidate recommended recommended Schedule Schedule of Zonal of Zonal Valuation Valuation Review and submit No. of proposed Schedule proposed Schedule of Zonal Valuation for of Zonal Valuation TCRPV for TCRPV Conduct of Public No. of conduct of Public Hearing Hearing Publish finalized No. of Schedule of ZV Schedule of ZV 7. Draft/finalize response to Number of memo/letters Number of memo/letters taxpayers/RDOs' queries drafted/finalized finalized relative to ZV, etc. Number of queries from taxpayers/RDOs handled 8. Utilization of Third Party Number of pre-processed Number of pre-processed Information (TPI) act data requests extracted data per taxpayer requests on the pre-processed from DWF acted upon extracted from DWF data requests by investigating offices on Number of pre-processed TPI/data from the data per taxpayer requests Data Warehouse handled Facilities (DWF) 9. Processing of VAT Number of processed Number of VAT zero-rate zero-rate application applications for VAT applications processed zero-rate Number of VAT zero-rate applications handled/ assigned 10. Monitoring of SIDs Number of NO OR reports Actual number of reports submission of NO monitored monitored OR reports 75% of SID monthly reports 11. Training of Taxpayers Updated TSE Manual Actual % of revision Service Excellence (TRAG Project) 100% of revised module by 2010 12. Monitoring of RDOs Number of reports Actual number of reports submission of reports monitored monitored and KPIs 75% of SID monthly reports Tax Administrative Improvement 13. Monitoring of RDOs Number of HMP Actual number of reports submission of reports monitored monitored Compliance Reports with Handang Maglingkod 75% of SID monthly reports Program (HMP) 14. "On Time BIR Time" Timeliness in submission Overall Score x KPI Weight Project of requirements/reports of identified Priority Projects and activities to concerned NO offices Assessment Service Audit Information Tax Exemption and Incentives Division (AITIED) 15. Valentine's Project No. of Sworn Declarations No. of TPs with proposed (Motels and similar acted upon revenue collections establishments computed with short time stay) per RMO 16-2010 No. of TPs with Sworn Declarations received No. of Letter Notification No. of replies received issued No. of Notification Letter issued with proposed revenue collections computed No. of mission order N/A issued per quarter 16. Rest In Peace (RIP) No. of access records No. of TPI reports Project per submitted to AITIED from RMO 10-2010 established linkages No. of access to records sent to TPI source No. of listed decedents No. of estate tax cases acted upon No. of decedents listed 17. "On Time BIR Time" Timeliness in submission Overall Score x KPI Weight Project of requirements/reports of identified Priority Projects and activities to concerned NO offices Customer Collection Service Collection Enforcement Division 18. Customer Satisfaction Evaluation of compromise Number of evaluated offers from taxpayers compromise offers Total number of dockets for compromise handled Evaluation of abatement Number of evaluated applications from taxpayers Application for Abatement Total number of Application for Abatement handled Issuance of tax clearance Number of Tax Clearance under EO 398 and for processed, issued, and/or NBI purposes acted upon Number of applications received Tax Administrative Improvement 19. "On Time BIR Time" Timeliness in submission of Overall Score x KPI Weight Project requirements/reports of identified Priority Projects and activities to concerned NO offices Customer Collection Service Withholding Tax Division 20. Monitoring of withholding Sending or reminders/call Number of Reminders/ tax reports submitted by ups to RDOs who failed Letters sent RDOS to submit required reports on withholding tax Number of RDOs which collections (BIR Form failed to submit the regular W-7, W-8, Reports on reports or with LGUs, Reports on TRA incomplete report and reports on TRS-LN status) Conduct evaluation/review Number of reports on the accuracy and evaluated/received during completeness of the the month reports being submitted by RDOs Number of reports received on or before the cut-off date 21. Customer Satisfaction Timely action on written Number of written queries Survey queries from taxpayers acted upon which are referred to the withholding tax division Number of written queries for appropriate action received Tax Administrative Improvement 22. On Time BIR Time Timeliness in submission of Overall Score x KPI Weight Project requirements/reports of identified Priority Projects and activities to concerned NO offices Governance Collection Service Revenue Accounting Division 23. Reconciliation of Verification and computation Number of notification collection reports of penalties due from AABs letters sent by Accredited Agent Banks (AABs) Number of AABs with penalties 24. Monitoring of RDOs' Notification letters sent to Number of notification submission of the RDOs who failed to submit letters sent results of validation required reconciliation of Collection reports Number of RDOs who Reconciliation Reports failed to submit the required reconciliation report Issuance of certifications Issued certifications on tax confirming BIR's actual payments receipts of tax payments Tax Administrative Improvement 25. On Time BIR Time Timeliness in submission of Overall Score x KPI Weight Project requirements/reports of identified Priority Projects and activities to concerned NO offices Governance Collection Service Collection Programs Division 26. Processing of Number of applications Total Number of Application for Tax processed for TCC Applications for TCC Credit Certificate utilization utilization processed (TCC) utilization Total Number of Applications for TCC utilization received 27. Processing of Payments Number of DST payments Number of DST payments Made by eDST Users credited to taxpayer's credited to Taxpayers Ledger ledgers Total Number of Payment Returns received 28. Processing of Bank Number of requests/ Total Number of newly Requests/Applications applications processed accredited and disaccredited for Accreditation/ and approved/denied AABs Disaccreditation Total Number of AABs for Accreditation/Disaccreditation Tax Administrative Improvement 29. On Time BIR Time Timeliness in submission Overall Score x KPI Weight Project of requirements/reports of identified Priority Projects and activities to concerned NO offices Governance Operations Group Taxpayers Assistance Service (TAS) 30. Monitoring of SIDs No. of PSR reports monitored Actual number of reports submission of PSR monitored reports Total no. of reports required from SID 31. Monitoring of RDOs' No. of RDOs report monitored Actual number of reports report on BIR-LGUs monitored Linkage Total no. of reports required from RDO Tax Administrative Improvement 32. Monitoring of RDOs Number of HMP reports Actual number of reports submission of Compliance monitored monitored Reports with Handang Maglingkod Program Total no. of reports required (HMP) from RDO 33. On Time BIR Time Timeliness in submission Overall Score x KPI Weight Project of requirements/reports of identified Priority Projects and activities to concerned NO offices Governance TAS Tax Information and Education Division (TIED) 34. Monitoring of SIDS No. of NO OR reports Actual number of reports submission of NO OR monitored monitored reports Total no. of reports required from SID 35. Issuance of Media Number of Media releases Actual number of press releases Releases issued issued Total press releases per rating period 36. Acts on Queries & Number of Queries/Internal Actual number of queries/ Other Internal & External Communications communications acted upon & External acted upon Communications Total no. of queries/ communications for action 37. Training of Taxpayers Updated TSE Manual Actual number of modules Service Excellence revised (TRAG Project) No. of modules for revision by 2010 Tax Administrative Improvement 38. "On Time BIR Time" Timeliness in submission of Overall Score x KPI Weight Project requirements/reports of identified Priority Projects and activities to concerned NO offices Governance TAS Taxpayers' Service Programs Monitoring Division (TSPMD) 39. Acts on Queries & Other Number of Queries/Internal & Actual number of queries/ Internal & External External Communications communications acted upon Communications acted upon Total no. of queries/ communications for action 40. Monitoring of RDOs No. of reports monitored Actual number of reports submission of reports monitored and KPIs Ex. REGs report Total no. of required RDO PAAC report reports 41. Acts on RDOs' request No. of RDOs' request acted Actual number of requests for additional BIR forms upon acted upon Total no. of RDOs' request for action Tax Administrative Improvement 42. On Time BIR Time Timeliness in submission of Overall Score x KPI Weight Project requirements/reports of identified Priority Projects and activities to concerned NO offices Customer Operations Group BIR Contact Center 43. Provide a facility for General Service Level volume Calls answered immediate response to of calls answered within 20 taxpayers' general seconds from the time it comes Calls offered inquiries raised via into queue telephone, e-mail and voice mail Call Abandon Rate Abandoned calls Percentage of calls wherein the caller terminates the Calls Offered transaction before call is directed to an agent First Contact Resolution Resolved calls Percentage of calls resolved within the level of the BIR Calls Offered Contact Center Agents Governance 44. Give support to BIR Immediate resolution of Resolved requests revenue generating requests for ITR projects by providing authentication Requests received a single point of contact to handle taxpayers queries e.g., authentication of Income Tax Returns of taxpayers 45. Provide training for Trainings to be delivered Training delivered vs. Date of agents to prepare Report of Duty them for handling queries on BIR Training delivered vs. date of Roll matters relating to out of new project revenue issuances, eFPS, TIN application and TIN verification 46. Monitor performance of Availability of CosmoCom service provider for System availability of BIRCC IT resources Sufficiency of IT equipment Number of units working Leased of unit Tax Administrative Improvement 47. "On Time BIR Time" Timeliness in submission of Overall Score x KPI Weight Project requirements/reports of identified Priority Projects and activities to concerned NO offices Operations Group Task Forces under Tax Reforms and Administration Group 48. Registration Clean-up Single Registration Database KPI to follow 49. Backlog Management No. of Backlog Encoding No. of monthly reports Reports Monitored monitored No. of monthly reports submitted by RRs/RDOs Tax Administrative Improvement 50. "On Time BIR Time" Timeliness in submission of Overall Score x KPI Weight Project requirements/reports of identified Priority Projects and activities to concerned NO offices 2010 Key Performance Indicators Information Systems Group Category Programs Program Key Performance Indicator KPI Formula Weight (KPI) Weight ISG Information Systems Group Governance 1. Electronic Filing and Payment System (eFPS) a. Issues Management Number of Fixed IML Number of Application Application Issues Issues Resolved Number of Application Issues Raised b. Enhancement Immediate Long Term 2. Electronic Tax Systems deliverables Number of Systems Information System accepted Deliverables Accepted (eTIS) Acceptance Number of Deliverables Requested for Acceptance Acceptance of Application Total Actual Time to Completed On-time Complete Acceptance Total Time Required to Complete Acceptance 3. Registration Clean-up: Single Registration Database Database Consolidation Tax 4. On Time BIR Time Timeliness in submission of Overall Score x KPI Weight Administrative Project requirements/reports of Improvement identified Priority Project and activities to concerned NO offices Information Systems Development Service (ISDS) Governance 1. Electronic Filing and Payment System (eFPS) a. Issues Management Number of Fixed IML Number of Application Application Issues Issues Resolved Number of Application Issues Raised b. Enhancements Immediate Long Term 2. Registration Clean-up: Single Registration Database Consolidation Database 3. Business Intelligence RELIEF Expansion LN Monitoring System Enhanced Tax 4. On Time BIR Time Timeliness in submission of Overall Score x KPI Weight Administrative Project requirements/reports of Improvement identified Priority Project and activities to concerned NO offices ISDS Systems Maintenance and Support Division (SMSD) Governance 1. Electronic Filing and Payment System (eFPS) a. Issues Management Number of Fixed IML Number of Application Application Issues Issues Resolved Number of Application Issues Raised b. Enhancements Immediate Long Term 2. BIR Portal/Website Enhancements Enhancements 3. Registration Clean-up: Single Registration Database Consolidation Database Tax 4. On Time BIR Time Timeliness in submission Overall Score x KPI Weight Administrative Project of requirements/reports of Improvement identified Priority Project and activities to concerned NO offices ISDS Systems Development Division (SDD) Governance 1. eComplaint Expansion Number of Fixed IML issues 2. HRlS Expansion/Automated HRIS Modules Implemented Attendance Automated Attendance Implemented 3. Business Intelligence RELIEF Expansion LN Monitoring System Enhanced Tax 4. On Time BIR Time Timeliness in submission Overall Score x KPI Weight Administrative Project of requirements/reports of Improvement identified Priority Project and activities to concerned NO offices Information Planning and Quality Service (IPQS) Governance 1. Information Systems Approved ISSP by National Strategic Plan (ISSP) Computer Center CY 2011-2013 2. Returns Compliance Number of sites rolled-out Number of Sites rolled-out System (RCS) Roll-out for Newly Computerized Number of Sites for roll-out Sites Rollout issues resolved Number of Stopfiler Roll-out issues resolved Total number of Stopfiler Rollout issues logged in IML System usage Number of Stopfiler system functionalities performed/executed Total number of Stopfiler system functionalities rolled-out 3. Electronic Tax Systems deliverables Number of Systems Information System accepted Deliverables Accepted (eTIS) Acceptance Number of Deliverables Requested for Acceptance Acceptance of Application Total Actual Time to Completed On-time Complete Acceptance Total Time Required to Complete Acceptance Tax 4. On Time BIR Time Timeliness in submission Overall Score x KPI Weight Administrative Project of requirements/reports of Improvement identified Priority Project and activities to concerned NO offices IPQS Quality Assurance Division (QAD) Governance 1. Returns Compliance Number of sites rolled-out Number of Sites rolled-out System (RCS) Roll-out for Newly Computerized Number of Sites for roll-out Sites Rollout Issues resolved Number of Stopfiler Roll-out issues resolved Total number of Stopfiler Rollout issues logged in IML System usage Number of Stopfiler system functionalities performed/executed Total number of Stopfiler system functionalities rolled-out 2. Electronic Filing and Systems deliverables Number of Systems Payment System (eFPS) accepted Deliverables Accepted Acceptance Number of Deliverables Requested for Acceptance Acceptance of Application Total Actual Time to Completed On-time Complete Acceptance Total Time Required to Complete Acceptance 3. Electronic Tax Information Systems deliverables Number of Systems System (eTIS) Acceptance accepted Deliverables Accepted Number of Deliverables Requested for Acceptance Acceptance of Application Total Actual Time to Completed On-time Complete Acceptance Total Time Required to Complete Acceptance Tax 4. On Time BIR Time Timeliness in submission Overall Score x KPI Weight Administrative Project of requirements/reports of Improvement identified Priority Project and activities to concerned NO offices IPQS Security Management Division Governance 1. Processing of System Access a. Timely processing Number of access requests Number of Access Requests of System Access acted upon on time Acted upon on Time Request Number of Complete Access Requests Received b. Revocation of Number of revocation of Number of Requests for System Access system access requests Revocation of Request acted upon on time System Access acted upon on time Number of Complete Requests for Revocation of System Access 2. Security Access Approved updated SAM Number of SAM Update Matrix (SAM) Update Requests Acted Upon Number of SAM Update Requests Received 3. Upgrade of Security Project Implementation Infrastructure (Phase 1) Tax 4. On Time BIR Time Timeliness in submission of Overall Score x KPI Weight Administrative Project requirements/reports of Improvement identified Priority Project and activities to concerned NO offices IPQS Systems Standards and Technology Management Division Governance 1. Information Systems Approved ISSP by National Strategic Plan (ISSP) Computer Center CY 2011-2013 2. Quality Management BIR Approved Standards System (QMS) ISO (RMOs, Operations Memo, Certification Readiness for etc.) Registration Process 3. Information and Number of Billings for Number of Billings endorsed Communications Payment for payment Technology (ICT) Contract Management Number of Billings Received within the contract period Number of Contracts Ready Number of Contracts for Implementation Ready for Implementation Number of Projects listed in ISG-PPMP (for bidding) Tax 4. On Time BIR Time Timeliness in submission Overall Score x KPI Weight Administrative Project of requirements/reports of Improvement identified Priority Project and activities to concerned NO offices Information Systems Operations Service (ISOS) Governance 1. REG clean-up RDO reports on Number of quarterly duplicate/multiple TINs reports generated generated 4 quarterly reports per RDO 2. TPI Program BOC Pulled and Uploaded BOC in Number of actual Data Upload the DW server monthly uploads 12 3. Resolution of Help Resolved IML related issues Number of issues resolved Desk Issues a. Tech Support Total number of issues b. OA/Internet Tax 4. On Time BIR Time Timeliness in submission Overall Score x KPI Weight Administrative Project of requirements/reports of Improvement identified Priority Project and activities to concerned NO offices ISOS Systems Operations Division (SOD) Governance 1. REG clean-up RDO reports on Number of quarterly duplicate/multiple TINs reports generated generated 4 quarterly reports per RDO 2. TPI Program BOC Pulled and Uploaded BOC in Number of actual monthly Data Upload the DW server uploads 12 3. Certification of Issued certification within 10 Number of days elapsed Tax Information days upon receipt of request 10 days Tax 4. On Time BIR Time Timeliness in submission Overall Score x KPI Weight Administrative Project of requirements/reports of Improvement identified Priority Project and activities to concerned NO offices ISOS Systems Support Division (SOD)/Revenue Data Centers Governance 1. Resolution of Help Resolved IML related issues Number of issues resolved Desk Issues a. Tech Support Total number of issues b. OA/Internet 2. Implementation and Monitored sites with Number of sites monitored Expansion of Asset unauthorized software or Management System idle PCs with installed AMS 6 per month (AMS) Nationwide Installed newly procured Number of days elapsed AMS licenses 60 days Tax 3. On Time BIR Time Timeliness in submission Overall Score x KPI Weight Administrative Project of requirements/reports of Improvement identified Priority Project and activities to concerned NO offices 2010 Key Performance Indicators Legal and Inspection Group Category Program Program Key Performance Indicator KPI Formula Weight (KPI) Weight Legal and Inspection Group Governance 1. Run After Tax Evaders Number of cases referred No. of cases endorsed to (RATE) Program to the LWAG for filing of LWAG for every 2 months RATE with the DOJ Customer 2. Effective implementation Number of rulings processed No. of requests/applications of tax treaty transactions for rulings processed or issuances of ITAD rulings. No. of requests/applications for rulings received Tax 3. Speedy disposition of Prompt service of formal No. of formal charges Administrative administrative cases charges and preventive scheduled for hearing Improvement forwarded by the Internal suspension orders to Security Division respondents; a more Total no. of formal charges rigid schedule for the hearing of administrative cases; immediate preparation and service of subpoena, invitational letter to parties and witnesses; immediate evaluation and resolution of cases 4. On Time BIR Time Timeliness in submission Overall Score x KPI Weight Project of requirements/reports of identified Priority Project and activities to concerned NO offices National Investigation Division (NID) Governance 1. Run After Tax Evaders Number of cases referred No. of cases endorsed to (RATE) Program to the LWAG for filing of LWAG for every 2 months RATE with the DOJ 2. Conduct of Number of fraud investigation No. of cases filed Fraud Investigation cases conducted against with DOJ taxpayers No. of issued LAs 3. Introduction of Issuance of a Revenue N/A amendments to the Regulation (RR) and the existing revenue corresponding Revenue issuances on the Memorandum Order (RMO) Informer's Reward System under Section 282 of the NIRC Tax 4. On Time BIR Time Timeliness in submission Overall Score x KPI Weight Administrative Project of requirements/reports of Improvement identified Priority Project and activities to concerned NO offices Inspection Service (IS) Governance 1. Conduct of Regular Number of offices to be Actual Audit Investigation audited Planned 2. Enhanced investigative Regular attendance by No. of Investigators and prosecutorial skills ISD Investigators/ who attended of ISD Investigators Prosecutors to Seminars/ Workshops on Administrative Total no. of investigators Investigation 3. Speedy disposition of Prompt service of formal No. of formal charges administrative cases charges and preventive scheduled for hearing forwarded by the suspension orders to Internal Security Division respondents; a more rigid Total no. of formal charges schedule for the hearing of administrative cases; immediate preparation and service of subpoena, invitational letter to parties and witnesses; immediate evaluation and resolution of cases 4. Audit of Policy Cases Number of audit cases No. of cases filed with DOJ conducted against high profile taxpayers and/or No. of issued LAs companies belonging to a certain industry or sector Tax 5. On Time BIR Time Timeliness in submission Overall Score x KPI Weight Administrative Project of requirements/reports of Improvement identified Priority Project and activities to concerned NO offices IS Internal Audit Division Governance 1. Audit of TRAG Number of projects/task actual forces to be audited Planned 2. Regular Audit Number of offices to actual be audited planned Tax 3. On Time BIR Time Timeliness in submission Overall Score x KPI Weight Administrative Project of requirements/reports of Improvement identified Priority Project and activities to concerned NO offices IS Internal Security Division Customer 1. Periodic publication Prosecution performance No. of Cases Actually thru online central Investigated database of orders/ resolutions that are Total No. of Cases final and executory Assigned (deterrent and at the same time regain the confidence of taxpayers) Governance 2. Proactive conduct of Investigation performance No. of Cases Actually lifestyle checks Investigated Total No. of Cases Assigned 3. Enhanced investigative Seminar/Workshop on No. of Investigators and prosecutorial the Conduct of Administrative Attended technique Investigation (professionalism Total No. of Investigators and excellence) 4. Effective Monitoring of Number of Administrative No. of Resolved Cases Administrative Cases Cases involving violation of Speedy disposition of RA 3019, EO 292, RA 6713, Total No. of Assigned cases to subdue RA 877, illegal enrichment Cases supporters of graft cases and other allied laws and corruption Tax 5. On Time BIR Time Timeliness in submission Overall Score x KPI Weight Administrative Project of requirements/reports of Improvement identified Priority Project and activities to concerned NO offices IS Personnel Inquiry Division Governance 1. Conduct hearing of Number of hearings No. of formal charges Administrative charges conducted scheduled for hearing formally filed by the Internal Security Division No. of formal charges (ISD) and Regional received from ISD and Offices involving violation Regional Office of existing civil service laws, revenue rules, regulations, memoranda and circulars a. Cause the service Number of formal charges No. of formal charges and of the approved and preventive suspension preventive suspension formal charges orders served upon orders duly served and preventive respondents suspension order/s No. of formal charges to the respondent and preventive suspension orders duly received b. Prepare and issue Number of Mission Orders No. of mission Orders Mission Orders prepared and signed acted upon for the hearings scheduled outside No. of mission Orders of Metro Manila required to be issued c. Prepare, issue and Number of Subpoena/ No. of Subpoena/Invitational send Subpoena/ Invitational Letter prepared, Letter acted upon Invitation Letter to signed and sent to parties parties and their and their witnesses No. of Subpoena/Invitational witnesses Letter required to be issued d. Prepare, sign and Number of Notices of No. of Notices of Hearing issue Notices of Hearing required to be acted upon Hearing to parties, prepared, signed prosecutor and and issued to parties, No. of Notices of Hearing respondents prosecutor and required to be issued counsel respondent's counsel e. Evaluate and rule Number of pending No. of Motions evaluated on the Motions filed Motions required to and ruled upon in the course of be evaluated and the hearing ruled upon No. of Motions required to be evaluated and ruled upon f. Evaluate testimonies Number of testimonials No. of testimonies of witnesses of witnesses, as well and documentary evidence have been evaluated as evidences evidence evaluated presented and No. of testimonials and submitted by the documentary evidence prosecutor and to be evaluated respondent's parties during formal investigation/ hearing g. Conduct studies and Number of queries involving No. of studies conducted researches on questions of law and researches made questions of law presented during No. of queries received formal hearing of cases and on the recent jurisprudence and principles on administrative law h. Issue rulings, orders, Number of Rulings, orders & No. of Rulings, orders & and resolutions resolutions issued during the resolutions issued during the course of course of the formal formal investigation. investigation No. of Rulings, orders & resolutions required to be issued i. Prepare Orders and Number of Orders and No. of Orders and Resolutions on resolutions and other Resolutions issued motions and requests required requests such to be prepared No. of Orders, Resolutions as Lifting the and other requests received Preventive Suspension, change venue, extension of time to file answer, reconsideration, and other similar requests. 2. Prepare and recommend Number of appropriate No. of appropriate appropriate actions/ actions/decisions actions/decisions decisions on prepared and prepared and given the administrative recommendations necessary recommendation cases heard made on administrative cases heard No. of appropriate actions/ decisions required to be prepared and given the necessary recommendation 3. Issue resolutions, Number of resolutions, No. of resolutions, memoranda memoranda and memoranda and and communications issued communications communications made on the questions and approved No. of queries received brought before it 4. Release all dockets, Number of dockets, No. of dockets, documents, documents, notices, documents, notices, notices, communications and communications and communications and other other papers released other papers to the papers required to be offices concerned. released No. of dockets, documents, notices, communications and other papers required to be released 5. Maintain a systematic Number of administrative No. of administrative decisions compilation of court decisions required to be compiled systematically and administrative systematically compiled decisions and No. of administrative doctrines for decisions required to be reference systematically compiled Tax 6. Create PlD database Upon initiative of ISG as CSC, CA, SC decisions Administrative of CSC, CA, SC agreed upon Improvement decisions, rulings, Database developed resolutions in by lSG coordination with Information Systems Group (ISG) to be used as reference materials in its decision making. 7. BIR Administrative Upon initiative of ISG as Information/data available Case Tracking agreed upon from PlD Systems (ACTS) Database developed by ISG 8. Implement and Implementation and No. of seminars conducted disseminate the dissemination of the 2010 Code of 2010 Code of Conduct No. of seminars to be Conduct for BIR shall be done by phase/ scheduled by phase Officials and batch through the Employees Training Delivery Division. through seminars It shall commence with and briefings a kick off/launching campaign with the top management in attendance. 9. Draft Updated Rules Once the working group Organization of the and Procedures in the is created, it shall working group conduct of Administrative commence its drafting investigations within six (6) months Six (6) months lead time from its organization to finalize the draft 10. Unclog pending Inventory of pending No. of decisions drafted administrative administrative cases per month cases by prioritizing from each and every on the old and Hearing Officer No. of decisions required unacted cases. to be drafted per month 11. Represent the BIR as Attend regular meetings No. of meeting attended member of Coalition to be called by DAP as of Leaders convenor thru the No. of meetings called (representatives from assistance of Australian government offices Government (AUSAID and NGOs) Against Funding) Corruption in Government initiated by DAP as convenor thru the assistance of Australian Government (AUSAID Funding) 12. Participate in the UNCAC Attend regular meetings to be No. of meeting attended Summit to be held in called by the coordination office the future. (Ombudsman) No. of meetings called 13. "On Time BIR Time" Timeliness in submission Overall Score x KPI Weight Project of requirements/reports of identified Priority Project and activities to concerned NO offices Legal Service (LS) Appellate Division Governance 1. Process Improvement/ Number of draft memo prepared Prepared draft memo Enhance Enforcement No. of protested cases received Number of draft memo prepared Prepared draft memo vis--vis the number of protested cases received No. of protested cases received Number of draft memo/TCC Prepared draft memo/TCC recommended vis--vis the recommended number of tax refund/credit cases received (w/ No. tax cases for complete requirements) refund/TCC received (w/ complete requirements) Tax 2. "On Time BIR Time" Timeliness in submission Overall Score x KPI Weight Administrative Project of requirements/reports Improvement of identified Priority Project and activities to concerned NO offices LS Litigation Division Governance 1. Process Improvement/ Number of pleadings prepared No. of pleadings Enhance Enforcement involving internal revenue cases No. of petitions 100% of petitions received are No. of petitions acted upon acted upon No. of cases Number of representation for No. of petitions the Commissioner of Internal Revenue in the hearing/trial No. of court orders involving internal revenue cases Tax 2. "On Time BIR Time" Timeliness in submission Overall Score x KPI Weight Administrative Project of requirements/reports Improvement of identified Priority Project and activities to concerned NO offices LS International Tax Affairs Division Governance 1. Process Improvement/ Number of rulings processed No. of requests/applications for Enhance Enforcement rulings processed No. of requests/applications for rulings received Number of requests acted upon No. of requests acted upon No. of requests received Tax 2. "On Time BIR Time" Timeliness in submission Overall Score x KPI Weight Administrative Project of requirements/reports Improvement of identified Priority Project and activities to concerned NO offices LS Prosecution Division Governance 1. Process Improvement/ Number of SDT timely prepared No. of SDT prepared Enhance Enforcement and enforced No. of request for SDT Number of pleadings timely No. of pleading prepared prepared No. of cases for referral to DOJ Tax 2. On Time BIR Time Timeliness in submission Overall Score x KPI Weight Administrative Project of requirements/reports of Improvement identified Priority Project and activities to concerned NO offices LS Law Division Governance 1. Process Improvement/ Number of draft ruling prepared No. of ruling prepared Enhance Enforcement No. of request for ruling received Revoked/reversed rulings No. of ruling revoked Tax 2. "On Time BIR Time" Timeliness in submission Overall Score x KPI Weight Administrative Project of requirements/reports Improvement of identified Priority Project and activities to concerned NO offices LS For All Divisions Tax 1. Learning Development Tax updates or lectures on Lectures conducted Administrative Program relevant Supreme Court or Improvement CTA decisions/BIR Lectures required Issuances 2. Taxpayer Interaction Computerized Document Program Tracking System (Electronic Ruling System and Case Monitoring System) 2010 Key Performance Indicators (KPIs) 2010 Key Performance Indicators Legal and Inspection Group Category Program Program Key Performance Indicator KPI Formula Weight (KPI) Weight Legal and Inspection Group Governance 1. Run After Tax Evaders Number of cases referred No. of cases endorsed to (RATE) Program to the LWAG for filing of LWAG for every 2 months RATE with the DOJ Customer 2. Effective implementation Number of rulings processed No. of requests/applications of tax treaty transactions for rulings processed or issuances of ITAD rulings. No. of requests/applications for rulings received Tax 3. Speedy disposition of Prompt service of formal No. of formal charges Administrative administrative cases charges and preventive scheduled for hearing Improvement forwarded by the Internal suspension orders to Security Division respondents; a more Total no. of formal charges rigid schedule for the hearing of administrative cases; immediate preparation and service of subpoena, invitational letter to parties and witnesses; immediate evaluation and resolution of cases 4. On Time BIR Time Timeliness in submission Overall Score x KPI Weight Project of requirements/reports of identified Priority Project and activities to concerned NO offices National Investigation Division (NID) Governance 1. Run After Tax Evaders Number of cases referred No. of cases endorsed to (RATE) Program to the LWAG for filing of LWAG for every 2 months RATE with the DOJ 2. Conduct of Number of fraud investigation No. of cases filed Fraud Investigation cases conducted against with DOJ taxpayers No. of issued LAs 3. Introduction of Issuance of a Revenue N/A amendments to the Regulation (RR) and the existing revenue corresponding Revenue issuances on the Memorandum Order (RMO) Informer's Reward System under Section 282 of the NIRC Tax 4. On Time BIR Time Timeliness in submission Overall Score x KPI Weight Administrative Project of requirements/reports of Improvement identified Priority Project and activities to concerned NO offices Inspection Service (IS) Governance 1. Conduct of Regular Number of offices to be Actual Audit Investigation audited Planned 2. Enhanced investigative Regular attendance by No. of Investigators and prosecutorial skills ISD Investigators/ who attended of ISD Investigators Prosecutors to Seminars/ Workshops on Administrative Total no. of investigators Investigation 3. Speedy disposition of Prompt service of formal No. of formal charges administrative cases charges and preventive scheduled for hearing forwarded by the suspension orders to Internal Security Division respondents; a more rigid Total no. of formal charges schedule for the hearing of administrative cases; immediate preparation and service of subpoena, invitational letter to parties and witnesses; immediate evaluation and resolution of cases 4. Audit of Policy Cases Number of audit cases No. of cases filed with DOJ conducted against high profile taxpayers and/or No. of issued LAs companies belonging to a certain industry or sector Tax 5. On Time BIR Time Timeliness in submission Overall Score x KPI Weight Administrative Project of requirements/reports of Improvement identified Priority Project and activities to concerned NO offices IS Internal Audit Division Governance 1. Audit of TRAG Number of projects/task actual forces to be audited Planned 2. Regular Audit Number of offices to actual be audited planned Tax 3. On Time BIR Time Timeliness in submission Overall Score x KPI Weight Administrative Project of requirements/reports of Improvement identified Priority Project and activities to concerned NO offices IS Internal Security Division Customer 1. Periodic publication Prosecution performance No. of Cases Actually thru online central Investigated database of orders/ resolutions that are Total No. of Cases final and executory Assigned (deterrent and at the same time regain the confidence of taxpayers) Governance 2. Proactive conduct of Investigation performance No. of Cases Actually lifestyle checks Investigated Total No. of Cases Assigned 3. Enhanced investigative Seminar/Workshop on No. of Investigators and prosecutorial the Conduct of Administrative Attended technique Investigation (professionalism Total No. of Investigators and excellence) 4. Effective Monitoring of Number of Administrative No. of Resolved Cases Administrative Cases Cases involving violation of Speedy disposition of RA 3019, EO 292, RA 6713, Total No. of Assigned cases to subdue RA 877, illegal enrichment Cases supporters of graft cases and other allied laws and corruption Tax 5. On Time BIR Time Timeliness in submission Overall Score x KPI Weight Administrative Project of requirements/reports of Improvement identified Priority Project and activities to concerned NO offices IS Personnel Inquiry Division Governance 1 . Conduct hearing of Number of hearings No. of formal charges Administrative charges conducted scheduled for hearing formally filed by the Internal Security Division No. of formal charges (ISD) and Regional received from ISD and Offices involving violation Regional Office of existing civil service laws, revenue rules, regulations, memoranda and circulars a. Cause the service Number of formal charges No. of formal charges and of the approved and preventive suspension preventive suspension formal charges orders served upon orders duly served and preventive respondents suspension order/s No. of formal charges to the respondent and preventive suspension orders duly received b. Prepare and issue Number of Mission Orders No. of mission Orders Mission Orders prepared and signed acted upon for the hearings scheduled outside No. of mission Orders of Metro Manila required to be issued c. Prepare, issue and Number of Subpoena/ No. of Subpoena/Invitational send Subpoena/ Invitational Letter prepared, Letter acted upon Invitation Letter to signed and sent to parties parties and their and their witnesses No. of Subpoena/Invitational witnesses Letter required to be issued d. Prepare, sign and Number of Notices of No. of Notices of Hearing issue Notices of Hearing required to be acted upon Hearing to parties, prepared, signed prosecutor and and issued to parties, No. of Notices of Hearing respondents prosecutor and required to be issued counsel respondent's counsel e. Evaluate and rule Number of pending No. of Motions evaluated on the Motions filed Motions required to and ruled upon in the course of be evaluated and the hearing ruled upon No. of Motions required to be evaluated and ruled upon f. Evaluate testimonies Number of testimonials No. of testimonies of witnesses of witnesses, as well and documentary evidence have been evaluated as evidences evidence evaluated presented and No. of testimonials and submitted by the documentary evidence prosecutor and to be evaluated respondent's parties during formal investigation/ hearing g. Conduct studies and Number of queries involving No. of studies conducted researches on questions of law and researches made questions of law presented during No. of queries received formal hearing of cases and on the recent jurisprudence and principles on administrative law h. Issue rulings, orders, Number of Rulings, orders & No. of Rulings, orders & and resolutions resolutions issued during the resolutions issued during the course of course of the formal formal investigation. investigation No. of Rulings, orders & resolutions required to be issued i. Prepare Orders and Number of Orders and No. of Orders and Resolutions on resolutions and other Resolutions issued motions and requests required requests such to be prepared No. of Orders, Resolutions as Lifting the and other requests received Preventive Suspension, change venue, extension of time to file answer, reconsideration, and other similar requests. 2. Prepare and recommend Number of appropriate No. of appropriate appropriate actions/ actions/decisions actions/decisions decisions on prepared and prepared and given the administrative recommendations necessary recommendation cases heard made on administrative cases heard No. of appropriate actions/ decisions required to be prepared and given the necessary recommendation 3. Issue resolutions, Number of resolutions, No. of resolutions, memoranda memoranda and memoranda and and communications issued communications communications made on the questions and approved No. of queries received brought before it 4. Release all dockets, Number of dockets, No. of dockets, documents, documents, notices, documents, notices, notices, communications and communications and communications and other other papers released other papers to the papers required to be offices concerned. released No. of dockets, documents, notices, communications and other papers required to be released 5. Maintain a systematic Number of administrative No. of administrative decisions compilation of court decisions required to be compiled systematically and administrative systematically compiled decisions and No. of administrative doctrines for decisions required to be reference systematically compiled Tax 6. Create PlD database Upon initiative of ISG as CSC, CA, SC decisions Administrative of CSC, CA, SC agreed upon Improvement decisions, rulings, Database developed resolutions in by lSG coordination with Information Systems Group (ISG) to be used as reference materials in its decision making. 7. BIR Administrative Upon initiative of ISG as Information/data available Case Tracking agreed upon from PlD Systems (ACTS) Database developed by ISG 8. Implement and Implementation and No. of seminars conducted disseminate the dissemination of the 2010 Code of 2010 Code of Conduct No. of seminars to be Conduct for BIR shall be done by phase/ scheduled by phase Officials and batch through the Employees Training Delivery Division. through seminars It shall commence with and briefings a kick off/launching campaign with the top management in attendance. 9. Draft Updated Rules Once the working group Organization of the and Procedures in the is created, it shall working group conduct of Administrative commence its drafting investigations within six (6) months Six (6) months lead time from its organization to finalize the draft 10. Unclog pending Inventory of pending No. of decisions drafted administrative administrative cases per month cases by prioritizing from each and every on the old and Hearing Officer No. of decisions required unacted cases. to be drafted per month 11. Represent the BIR as Attend regular meetings No. of meeting attended member of Coalition to be called by DAP as of Leaders convenor thru the No. of meetings called (representatives from assistance of Australian government offices Government (AUSAID and NGOs) Against Funding) Corruption in Government initiated by DAP as convenor thru the assistance of Australian Government (AUSAID Funding) 12. Participate in the UNCAC Attend regular meetings to be No. of meeting attended Summit to be held in called by the coordination office the future. (Ombudsman) No. of meetings called 13. On Time BIR Time Timeliness in submission Overall Score x KPI Weight Project of requirements/reports of identified Priority Project and activities to concerned NO offices Legal Service (LS) Appellate Division Governance 1. Process Improvement/ Number of draft memo prepared Prepared draft memo Enhance Enforcement No. of protested cases received Number of draft memo prepared Prepared draft memo vis--vis the number of protested cases received No. of protested cases received Number of draft memo/TCC Prepared draft memo/TCC recommended vis--vis the recommended number of tax refund/credit cases received (w/ No. tax cases for complete requirements) refund/TCC received (w/ complete requirements) Tax 2. On Time BIR Time Timeliness in submission Overall Score x KPI Weight Administrative Project of requirements/reports Improvement of identified Priority Project and activities to concerned NO offices LS Litigation Division Governance 1. Process Improvement/ Number of pleadings prepared No. of pleadings Enhance Enforcement involving internal revenue cases No. of petitions 100% of petitions received are No. of petitions acted upon acted upon No. of cases Number of representation for No. of petitions the Commissioner of Internal Revenue in the hearing/trial No. of court orders involving internal revenue cases Tax 2. On Time BIR Time Timeliness in submission Overall Score x KPI Weight Administrative Project of requirements/reports Improvement of identified Priority Project and activities to concerned NO offices LS International Tax Affairs Division Governance 1. Process Improvement/ Number of rulings processed No. of requests/applications for Enhance Enforcement rulings processed No. of requests/applications for rulings received Number of requests acted upon No. of requests acted upon No. of requests received Tax 2. On Time BIR Time Timeliness in submission Overall Score x KPI Weight Administrative Project of requirements/reports Improvement of identified Priority Project and activities to concerned NO offices LS Prosecution Division Governance 1. Process Improvement/ Number of SDT timely prepared No. of SDT prepared Enhance Enforcement and enforced No. of request for SDT Number of pleadings timely No. of pleading prepared prepared No. of cases for referral to DOJ Tax 2. On Time BIR Time Timeliness in submission Overall Score x KPI Weight Administrative Project of requirements/reports of Improvement identified Priority Project and activities to concerned NO offices LS Law Division Governance 1. Process Improvement/ Number of draft ruling prepared No. of ruling prepared Enhance Enforcement No. of request for ruling received Revoked/reversed rulings No. of ruling revoked Tax 2. On Time BIR Time Timeliness in submission Overall Score x KPI Weight Administrative Project of requirements/reports Improvement of identified Priority Project and activities to concerned NO offices LS For All Divisions Tax 1. Learning Development Tax updates or lectures on Lectures conducted Administrative Program relevant Supreme Court or Improvement CTA decisions/BIR Lectures required Issuances 2. Taxpayer Interaction Computerized Document Program Tracking System (Electronic Ruling System and Case Monitoring System) 2010 Key Performance Indicators (KPIs) Resource Management Group (RMG) Category Priority Programs Program Key Performance Indicators KPI Formula Weight (KPIs) Weight Governance Resource Management Group (RMG) Hataw No. of conducts Actual no. of conducts Target no. of conducts for the year Conduct of Pre-employment No. of conducts No. of exams conducted Examinations Total no. of exams conducted annually Development and No. of training materials Total no. of training materials enhancement of training prepared/enhanced prepared materials Target no. of training materials for the year Conduct of Training No. of training conducted No. of actual conducts Courses Total no. of target conducts Expedite Processing and % Received Billings/ No. of Billings/SA Acted Upon Payment of Money Statement of Account (SAs) Claims Acted Upon on Total SAs No. of Billings/SA Received Received x 100% % of Money Claims No. of Money Claims Received for Funding Acted Acted Upon Upon on Total No. of Money Claims Received No. of Money Claims Received for Funding x 100% % Received Disbursement No. of DVs Processed/ Vouchers (DVs) Acted upon Processed/Acted Upon on Total No. of DVs No. of DVs Received x 100% Received % of Certified DVs Received No. of Certified DVs Acted Upon Acted Upon on Total No. of DVs Received No. of DVs Received x 100% % of Checks Prepared and No. of Checks Prepared signed on Total No. of and signed Approved DVs Received No. of Approved DVs Received x 100% % of Checks Prepared and No. of Checks Prepared signed on Total No. of and signed Approved DVs Received No. of Approved DVs Received x 100% % of Checks Countersigned No. of Checks Countersigned No. of Checks Received x 100% Expedite Issuance of % of Requisitions No. of Requisitions Accountable Forms Received/Acted Upon Acted Upon No. of Requisition Received x 100% Unserviceable Properties No. of Disposal Conducted No. of Actual Disposal Conducted No. of Disposal Targeted Valueless Records No. of Disposal Conducted No. of Actual Disposal Conducted No. of Disposal Targeted Tax Administrative Improvement "On Time BIR Time" Timeliness in submission of Overall Score x KPI Weight Project requirements/reports of identified Priority Projects and activities to concerned NO offices Governance Human Resource Development Service (HRDS) Current personnel No. of CPS encoded/updated Actual no. of CPS strength encoded/updated Total no. of BIR Offices Expedite processing of No. of appointments Total no. approved appointments for processed by the NSB promotion/recruitment Number of exams conducted annually Creation of an HR No. of HR Bulletin posted Number of new HR policies, Bulletin for dissemination announcements and of new HR policies, activities posted announcements and activities 30 days Tax Administrative Improvement On Time BIR Time Timeliness in submission of Overall Score x KPI Weight Project requirements/reports of identified Priority Projects and activities to concerned NO offices Governance HRDS Personnel Division Conduct of Pre-employment No. of conducts No. of exams conducted Examinations monthly Total no. of exams conducted annually Sportfest No. of sports activities 70% of sports activities conducted conducted Total no. of sports activities conducted Allegiance Award Allegiance Awards Given No. of employees awarded (Nationwide) (30 years and up) Total awards given Tax Administrative Improvement On Time BIR Time Timeliness in submission of Overall Score x KPI Weight Project requirements/reports of identified Priority Projects and activities to concerned NO offices Governance HRDS Training Delivery Division Conduct of Training Conduct of seminars Actual no. of seminars Courses conducted/coordinated No. of identified seminars Conduct of HR Forums No. of forums conducted Actual no. of forums conducted Total forums Learning new crafts (in No. of workshops conducted Actual no. of workshops (coordination with TESDA) No. of identified workshop Tax Administrative Improvement On Time BIR Time Timeliness in submission of Overall Score x KPI Weight Project requirements/reports of identified Priority Projects and activities to concerned NO offices Governance HRDS Training Management Division Conduct of Training No. of Service/Office where No. of Service/Office where Needs Analysis (TNA) TNA was conducted TNA was conducted Target no. of TNA conducted Development and No. of training materials No. of actual materials enhancement of training developed/enhanced developed/enhanced materials Target no. of training materials Enhancement of Training No. Training Evaluation No. of actual Training Evaluation Evaluation Questionnaires Enhanced Questionnaires Enhanced Questionnaires (TEQs) Target no. of TEQs Tax Administrative Improvement On Time BIR Time Timeliness in submission Overall Score x KPI Weight Project of requirements/reports of identified Priority Projects and activities to concerned NO offices Governance HRDS Medical, Dental and Welfare Division Hataw No. of conducts Actual no. of conducts Target no. of conducts for the year Free clinic/medical No. of conducts Actual no. of conducts missions Target no. of conducts Paramedics Training No. of Paramedics Trained No. of trained Paramedics No. of personnel from identified offices Tax Administrative Improvement "On Time BIR Time" Timeliness in submission Overall Score x KPI Weight Project of requirements/reports of identified Priority Projects and activities to concerned NO offices Governance Financial Service (FS) Expedite Processing and % of Certified DVs Received Number of Certified DVs Payment of Money Acted Upon on Total No. of Acted Upon Claims DVs Received Number of DVs Received x 100% Review and Approve Timely submission of BARS N/A Budget Accountability N.O. Transactions Reports (BARS) Review and Approve Timely submission of Financial N/A Financial Reports Reports Tax Administrative Improvement On Time BIR Time Timeliness in submission Overall Score x KPI Weight Project of requirements/reports of identified Priority Projects and activities to concerned NO offices Governance FS Budget Division Expedite provision of % of money claims acted upon No. of claims acted upon funds for money claims Total no. of claims received for funding x 100% Preparation and Timely submission of BARS submission of Budget N.O. Transactions Accountability Reports (BARS) Preparation and Timely submission of Agency's N/A submission of the Annual Budget Proposal Agency's Annual Budget Proposal Tax Administrative Improvement On Time BIR Time Timeliness in submission Overall Score x KPI Weight Project of requirements/reports of identified Priority Projects and activities to concerned NO offices Governance FS Accounting Division Expedite Processing and % Received Disbursement No. of DVs Processed/ Payment of Money Vouchers (DVs) Acted Upon Claims Processed/Acted Upon No. of DVs Received x 100% Preparation and timely Financial reports submitted N/A submission of Financial on the prescribed deadline Reports Timely deduction of % of overpayment received No. of overpayment salary overpayment from acted upon on total number acted upon the payroll of personnel with overpayment received from No. of Personnel with Personnel Division overpayment x 100% Tax Administrative Improvement On Time BIR Time Timeliness in submission Overall Score x KPI Weight Project of requirements/reports of identified Priority Projects and activities to concerned NO offices Governance Administrative Service (AS) Expedite Disposal of No. of Disposal Conducted Number of Actual Valueless Records Disposal Conducted Number of Disposal Targeted Expedite Disposal of No. of Disposal Conducted Number of Actual Unserviceable Properties Disposal Conducted Number of Disposal Targeted Cleaning-up of the 3rd Transfer/relocation of records Number of records relocated floor DPC Bldg. Number of existing records Tax Administrative Improvement On Time BIR Time Timeliness in submission of Overall Score x KPI Weight Project requirements/reports of identified Priority Projects and activities to concerned NO offices Governance AS General Service Division Expedite of processing Percentage of check prepared Percentage of check and payment of money and signed prepared and signed claims Approved Disbursement Voucher received Expedite Disposal of No. of Disposal Conducted No. of unserviceable Unserviceable Properties properties disposed No. of unserviceable properties targeted for disposals Implementation of the % of Property Card of National No. of records purified Property Accountability Office Employees Updated Module of the HRIS No. of records uploaded to the system Tax Administrative Improvement On Time BIR Time Timeliness in submission of Overall Score x KPI Weight Project requirements/reports of identified Priority Projects and activities to concerned NO offices Governance AS Procurement Division Expedite Processing and % of Billing/Statement of No. of Billing/SA acted upon Payment of Money Account (SA) acted upon Claims No. of Billing/SA received Expedite Preparation of % of contracts prepared No. of Contract prepared Contract and Obligation within prescribed period from Request receipt of reviewed contract No. of reviewed from Legal Service (LS) contract from LS Expedite Preparation and % of NTP issued within No. of NTP issued Issuance of Notice to prescribed period from proceed receipt of approved contract No. of approved contract received Tax Administrative Improvement On Time BIR Time Timeliness in submission of Overall Score x KPI Weight Project requirements/reports of identified Priority Projects and activities to concerned NO offices Governance AS Accountable Forms Division Expedite Issuance of % of Requisitions acted upon No. of gatepass issued for Accountable Forms (AF) accountable forms No. of requisition received Update Accountability of % of Subsidiary Ledgers No. of SLs updated AF accountable officers (SL) updated No. of AF issuance/liquidation reports received Expedite disposal of No. of disposals conducted No. of AF disposed cancelled/obsolete/Dam aged AF No. of cancelled/damaged obsolete AF authorized for disposal Tax Administrative Improvement On Time BIR Time Timeliness in submission of Overall Score x KPI Weight Project requirements/reports of identified Priority Projects and activities to concerned NO offices Governance AS Records Management Division Expedite Disposal of No. of Disposals Conducted No. of Disposal Conducted Valueless Records No. of Disposal Targeted Safekeeping of Tax No. of Tax Dockets Received No. of Tax Dockets Scanned Dockets and other and Scanned Documents No. of Tax Dockets Received Number, photocopy, No. of Revenue Issuances No. of Revenue Issuances release and safekeep of numbered and released numbered and released original copies of Revenue Issuances Total no. of Revenue Issuances received per month Tax Administrative Improvement "On Time BIR Time" Timeliness in submission of Overall Score x KPI Weight Project requirements/reports of identified Priority Projects and activities to concerned NO offices 2010 Key Performance Indicators (KPIs) Special Concerns Group Category Priority Programs Program Key Performance KPI Formula Weight Indicators (KPIs) Weight Customer 1. E-Lounge Lounge established; Number of established start with computers e-lounge for e-services in all Taxpayer Service Number of RDOs Areas (TSAs-HMP) of RDOs 2. Business Centers TP Service in N/A Business Centers Governance 3. SLS/SLP Compliance SLS/SLP Compliance Number of taxpayers who filed Monitoring Project VAT returns/declaration Number of taxpayers registered for VAT Number of taxpayers who submitted SLS Number of taxpayers required to submit SLS Number of taxpayers who complied with SDT Number of STDs issued Number of cases filed in court Number of taxpayers non- compliant with SDTs issued People HEDCAS 4. Bingo Socials Twice a year N/A 5. Videoke Nights Twice a year N/A 6. Ballroom and Disco Twice a year N/A 7. Kapihan Six times a year N/A (after Flag Ceremony) 8. Meet our Idols Once a year N/A 9. Cooking with the Stars Once a year N/A 10. Movie showing Twice a year N/A 11. E-Lounge at N.O. One E-Lounge in the N.O. N/A with reading and internet surfing facilities Tax Administrative Improvement 12. "On Time BIR Timeliness in submission Overall Score x KPI Weight Time" Project of requirements/reports of identified Priority Projects and activities to concerned NO offices 2010 Key Performance Indicators (KPIs) Tax Reform Administration Group Category Priority Programs Program Key Performance KPI Formula Weight Indicators (KPIs) Weight Governance Tax Reform Terms of Reference Number of TORs approved Management (TOR) Approval Ratio Number of TORs prepared Procurement timeline Actual number of days Target number of days Obligation Ratio Total number of obligations Target number of obligation Project Money Claims Ratio Number of money claims paid Implementation Number of money claims received Disbursement Ratio Total amount disbursed Total loan value Tax Administrative Improvement "On Time BIR Time" Timeliness in submission of Overall Score x KPI Weight Project requirements/reports of identified Priority Projects and activities to concerned NO offices ANNEX B Performance Contract for CY 2010 ________ (Revenue Service/Division) _______ Performance Period: April 1, 2010-December 31, 2010 Program/Project Program/ Key Performance KPI Weight KPI Formula Target Project Weight Indicator (KPI) I hereby agree to the foregoing Programs/Projects, KPI and Targets as bases for my performance rating and evaluation at the Bureau of Internal Revenue for the above performance period. ________________________________ (Signature over Printed Name) (Assistant Commissioner/Division Chief) Approve by: _________________________ (Signature over Printed Name) (Assistant Commissioner/Deputy Commissioner/Commissioner) 2010 Key Performance Indicators Policy and Planning Service Category Priority Programs Program Key Performance Indicators KPI Formula Weight (KPIs) Weight Policy and Planning Service (PPS) Tax 1. Management Audit on Management Audit on Number of Management Administrative Conduct of Conferences Conduct of Conferences & Audit conducted Improvement & Meetings per RMO Meetings (per RMO Nos. Nos. 1 & 8-2010 1 & 8-2010) 120 Management Audit 2. Conduct of Communication Audit Number of Corporate Communication Audit Conducted (per RMO No. Communications Audit a. On-Time: BIR Time 44-2009 & RMC No. 8-2010) conducted Project per RMO No. 44-2009 120 Communications Audit b. Communication Audit (Efficient flow of publication and communication thru email and web facility (RMC No. 8-2010, etc. )) 3. Empowerment of the Conference conducted 1 for 2010 Planning Officers in the Revenue Regions 4. On Time BIR Time Project Timeliness in submission of Overall Score x KPI Weight requirements/reports of identified Priority Project and activities to concerned NO offices PPS Corporate Communications Division Governance 1. Release of newsletters Newsletter released via Total number of newsletters e-mail per month released for the year 12 2. Release of Consolidated Consolidated Digest of Total number of Consolidated Digest of Revenue Revenue Issuances Digest of Revenue Issuances Issuances released via e-mail released before deadline 9 3. Release of Summary of Summary of Issues and Number of Summary of Issues Issues and Actions to be Actions to be Taken arising and Actions to be Taken Taken arising from BIR from BIR top-level released via e-mail for the year top-level conferences conferences released via e-mail 12 Tax 4. On Time BIR Time Project Timeliness in submission of Overall Score x KPI Weight Administrative requirements/reports of Improvement identified Priority Project and activities to concerned NO offices PPS Management Division Governance 1. Preparation of Revenue RAOs on Organization and Actual submission from Administrative Order on the Functions approval of E.O. Organization & Functions of offices under the 2 months after approval of E.O. Rationalization Plan Tax 2. Preparation of Evaluation Evaluation Report Number of evaluation Administrative Report submitted report submitted Improvement 12 3. Monitor Compliance of Compliance memo addressed Compliance memo prepared BIR Offices on the to offices concerned requirements of RMO No. 12 1-2010 re: holding of meetings and conferences 4. On Time BIR Time Project Timeliness in submission of Overall Score x KPI Weight requirements/reports of identified Priority Project and activities to concerned NO offices PPS Planning Division Governance 1. Preparation of BIR Submitted complete BIR (not applicable) Annual Report Annual Report to MANCOM for approval 2. Overall in-charge in the conduct of the following Top Top Management Number of Top Management Management Conferences Conferences conducted Conferences conducted a. Command Conference b. Directors' Conference Total number of Top c. Assistants' Conference Management Conferences d. National Office Conferences 3. Preparation and submission Number of reports submitted Actual number of of accomplishment reports to Stakeholders reports submitted to stakeholders a. BIR Accomplishment 3 reports Reports required by the following: COCCTRP Oversight Committee Budget Hearing DOF NEDA PMS b. Organizational Performance Indicator Framework (OPIF)/Major Final Output (MFO) c. Presidential Directives d. Quarterly Physical Report of Operations Tax 4. On Time BIR Time Project Timeliness in submission of Overall Score x KPI Weight Administrative requirements/reports of Improvement identified Priority Project and activities to concerned NO offices PPS Statistics Division Governance 1. Preparation of Collection RMO on goal allocation Target date of completion - Goal Allocation by month, Actual date of completion by tax Type, by implementing office 2. Submission of statistical Statistical Reports Number of statistical reports reports prepared 24 3. Preparation of Periodic Report of Analyses of BIR Number of reports submitted Collection Performance collection performance for Analysis 3 quarters and 1 annual 4 reports of Collection report Performance Tax 4. On Time BIR Time Project Timeliness in submission of Overall Score x KPI Weight Administrative requirements/reports of Improvement identified Priority Project and activities to concerned NO offices ANNEX C Accomplishment Report for ________ (Month) _________, 2010 _________ (Division) ___________ Accomplishment for the (Month) Program/Project Key Performance KPI Weight Actual Target * Remarks Indicator (KPI) * Target for the month I attest to the accuracy of the information contained herein. ________________________________ (Signature over Printed Name) (Division Chief) ANNEX D Consolidated Accomplishment Report for the ______ (Quarter) ______, 2010 ________ (Revenue Service/Division) _______ Accomplishment for the (Quarter) Revenue Service/ Program/Project Key Performance KPI Weight Target * Numerator Denominator Remarks Division Indicator (KPI) * Target for the quarter I attest to the accuracy of the information contained herein. DaTEIc ________________________________ (Signature over Printed Name) (Assistant Commissioner/Division Chief) ANNEX E1 Consolidated Accomplishment Report for the ______ (Semester) ______, 2010 ________ (Office of the Commissioner/Revenue Group) _______ Accomplishment for the (Semester) Revenue Service/ Program/Project Key Performance KPI Weight Target * Numerator Denominator Remarks Division Indicator (KPI) * Target for the semester I attest to the accuracy of the information contained herein. ________________________________ (Signature over Printed Name) (Commissioner/Deputy Commissioner) ANNEX E2 Assessment Report for the ______ (Semester) ______, 2010 ________ (Office of the Commissioner/Revenue Group) _______ Revenue Service/ Program/Project Key Performance KPI Weight General Observation per KPI * Division Indicator (KPI) * May include: 1) Status of actual accomplishment vs. target; 2) Positive out on the implementation of the Program; 3) Issues encountered, if any; etc. I attest to the accuracy of the information contained herein. ICAcaH ________________________________ (Signature over Printed Name) (Commissioner/Deputy Commissioner) ANNEX E3 Consolidated Accomplishment Report for the ______ (Semester) ______, 2010 ________ (BIR-National Office) _______ Accomplishment for the (Semester) Revenue Group/ Program/Project Key Performance KPI Weight Target * Numerator Denominator Remarks Revenue Service/ Indicator (KPI) Division * Target for the semester I attest to the accuracy of the information contained herein. ________________________________ (Signature over Printed Name) (Commissioner) ANNEX F Office Performance Evaluation for CY 2010 ________ (Revenue Group/Revenue Service) _______ Accomplishment for CY 2010 Rating KPI Weight Score Revenue Service/ Key Performance Numerator (a) Denominator (b) (c = a/b) (d) (c x d) Division Indicator (KPI) * Note: Overall Score shall be computed per Revenue Service/Division by adding the Score of each KPI. I attest to the accuracy of the information contained herein. ________________________________ (Signature over Printed Name) (Commissioner/Deputy Commissioner/ Assistant Commissioner)