Prescribing the Consolidated Standard Success Indicators for the Regional Office Divisions

February 4, 2021 REVENUE MEMORANDUM ORDER NO. 010-21 TO : All Regional Directors and Offices Concerned SUBJECT : Prescribing the Consolidated Standard Success Indicators for the Regional Office Divisions I. BACKGROUND Revenue Memorandum Order (RMO) No. 26-2013 prescribed the BIR Strategic Performance Management System (SPMS) for Individual and Office Performance. The BIR SPMS links employee performance with organizational performance to establish the relationship between the accomplishment of individual targets and the attainment of the organization's goal. In order to assess the performance of the office and of each individual employee, the Performance Measures and Performance Targets shall be set at the beginning of the rating period and it shall be documented in the Index of Success Indicators (SIs). These SIs shall serve as basis in the Office Performance Contract and Rating Form. The Operational Key Performance Indicators which are being set annually are the Index of SIs for the Revenue Regions, Revenue District Offices and the Large Taxpayers Service. II. OBJECTIVES This Order is issued to: 1. Identify the Performance Measures, Performance Targets, and Success Indicators for each Major Final Output (MFO) of the Regional Divisions. 2. Prescribe the Standard SIs for the following Divisions in all Revenue Regions nationwide: 2.1. Collection Division 2.2. Assessment Division 2.3. Finance Division 2.4. Legal Division 2.5. Regional Investigation Division CAIHTE 2.6. Administrative and Human Resource Management Division 2.7. Document Processing Division 3. Ensure consistency and uniformity in the Performance Reporting of the Regional Division's Office Performance Commitment and Review (OPCR) Forms. III. POLICIES AND GUIDELINES The following policies and guidelines shall be observed: 1. The Success Indicators shall be the basis for the preparation of the OPCR Forms of the Regional Divisions (Annex A). 2. The Success Indicators shall consist of: Performance Measure It is a metric used to gauge program or project performance. Performance Targets These are office commitments explicitly identified under each Strategic Priority in the Road Map and Major Final Outputs (MFOs) that contribute to the attainment of organizational mission/vision which form part of the Core Functions. 3. The Performance Measures need not be many, only those that contribute or support the outcomes that the Office aims to achieve and measures that are relevant to the BIR's Core Functions and Strategic Priorities: Strategic Priorities Outputs that should be delivered by BIR, as identified in the BIR Strategic Plan 2019-2023. Core Functions Inherent in the office's mandates as identified in the prescribed Revenue Administrative Order. Support to Operations Technical and substantive support to operations and projects of the Bureau. 4. The Performance Measures shall include any one, combination of, or all the following general categories, whichever is applicable: Efficiency/Quantity Percentage, quota, number of reports, amount of collection, number of employees oriented. Timeliness Turnaround time (in minutes, hours, days, months, etc.), cycle time, claim processing time, response time, target date or deadline, product development rate, delivery time, etc. Effectiveness/Quality Customer/employee satisfaction rate, employee engagement index, capability index, customer positive feedback, quality hire, compliance with the Republic Act No. 11032 otherwise known as the "Ease of Doing Business and Efficient Government Service Delivery Act of 2018." 5. The rating scale that shall be used for the general functions shall be the following: Rating Description Numerical Adjectival Effectiveness/Quality Efficiency/Quantity Timeliness 5 Outstanding Performance was exceptional in terms of quality, technical skills, creativity and initiative, showing mastery of the task Performance exceeding targets by 30% and above of the planned targets. Task accomplished within 1/2 of the time required. 4 Very Satisfactory All goals, objectives and targets are achieved above the established standards. Performance exceeding targets by 15% to 29% of the planned targets. Task accomplished within 2/3 of the time required. 3 Satisfactory Performance met expectations and in accordance with the instructions. Minor revisions needed. Performance of 100% to 114% of the planned targets. Task accomplished on the deadline. 2 Unsatisfactory Major revision is needed. Help/assistance from supervisor/peers required to overcome errors. Performance of 51% to 99% of the planned targets. Task partially completed on the deadline. 1 Poor Performance was consistently below expectations. Performance failed to meet the planned targets by 50% and below. Task not yet begun at expected date of completion. 6. The rating scale to be used for MFOs requiring 100% performance of the target and the maximum performance level of accomplishment can no longer go beyond 100%, shall be the following: Rating Description Numerical Adjectival Effectiveness/Quality Efficiency/Quantity Timeliness 5 Outstanding Performance was exceptional in terms of quality, technical skills, creativity and initiative, showing mastery of the task. 100% Task accomplished within 1/2 of the time required. 4 Very Satisfactory All goals, objectives and targets are achieved above the established standards. 90%-99% Task accomplished within 2/3 of the time required. 3 Satisfactory Performance met expectations and in accordance with the instructions. Minor revisions needed. 80%-89% Task accomplished on the deadline. 2 Unsatisfactory Major revision is needed. Help/assistance from supervisor/peers required to overcome errors. 70%-79% Task partially completed on the deadline. 1 Poor Performance was consistently below expectations. 60%-69% Task not yet begun at expected date of completion. 7. The Index of SIs must be continuously revisited and updated, to consider the significant changes in policy directions, priority programs and projects, new issuances/regulations, among others, which would impact in providing the performance of an Office. aDSIHc IV. REPEALING CLAUSE All revenue issuances and/or portions thereof that are inconsistent herewith are hereby repealed, revoked, amended or modified accordingly. V. EFFECTIVITY This Order shall take effect starting Calendar Year 2021 OPCR. (SGD.) CAESAR R. DULAY Commissioner of Internal Revenue ANNEX A Index of Success Indicators Collection Division MAJOR FINAL OUTPUTS PERFORMANCE MEASURES PERFORMANCE TARGETS SUCCESS INDICATORS (Measure + Targets) A. STRATEGIC PRIORITY 1. Reduction of Tax Arrears - Collection Increase collection of tax arrears 7% increase in total amount of arrears collected compared to previous year 7% increase in total amount of arrears collected compared to previous year - Reduction of Arrears Decrease in the arrears handled 10% of AR/DA Cases handled are closed 10% of AR/DA Cases handled are closed B. CORE FUNCTIONS 2. Issuance of Tax Clearance Certificate (TCC)/Delinquency Verification Certificate (DVC) Number of TCCs/Delinquency Verification Issued over Number of TCCs/DVCs Applied within the prescribed due date/s. 100% of the total number of applications of TCCs/DVCs were issued a certificate within the prescribed period 100% of the total number of applications handled on TCCs/DVCs were issued a certificate within the prescribed period 3. Issuance of Certificate of Delinquencies/Tax Liabilities in availment of Tax Amnesty Percentage of certificates issued over the total number of applications handled 100% of the total number of applications of tax amnesty were processed and issued a certificate within the prescribed period 100% of the total number of applications handled on tax amnesty were issued a certificate within the prescribed period 4. Masterlist of Withholding Tax of Professionals and LGUs Number of report on withholding tax of Professionals and LGUs consolidated and submitted One consolidated report per Month/Quarter submitted not later than the 30th day of the following month with 3 errors Monthly/quarterly report/s of withholding tax of Professionals and LGUs consolidated and submitted not later than the 30th day of the following month with 3 errors 5. General Control Ledger (GCL)/AR/DA Inventory Reports GCL with complete annexes and Inventory of AR/DA dockets prepared in the prescribed format and submitted in printed and electronic copies Prepared and submitted GCL with complete annexes and Inventory of AR/DA Dockets in prescribed format both in printed and electronic copies every 10th day of the month with no error Submitted GCL with complete attachments and Inventory of AR/DA Dockets in prescribed format both in printed and electronic copies every 10th day of the month with no error 6. Warrant Enforcement Report (WER) Warrant of Distraint or Levy (WDL)/Warrant of Garnishment (WG) WER with complete Annexes prepared in the prescribed format and submitted in printed and electronic copies Prepared and submitted WER with complete annexes on the prescribed deadline following the prescribed format in printed and electronic copies with no error Submitted WER with complete annexes on the prescribed deadline following the prescribed format in printed and electronic copies with no error 7. Applications on Compromise Settlement/Abatement of Penalties processed and referred to TWG/REB/NEB for evaluation Number of Compromise/Abatement Applications referred to TWG/REB/NEB for evaluation and resolution from receipt of complete documentary requirements within thirty (30) days for compromise settlement applications and within five (5) days for abatement of penalties applications 50% of compromise/Abatement Applications with complete documentary requirements pursuant to Revenue Regulations Nos. 30-2002 and 13-2001 and submitted to TWG/REB/NEB within thirty (30) days for compromise settlement applications and within five (5) days for abatement of penalties applications 50% of compromise/Abatement Applications with complete documentary requirements were evaluated and resolved by REB for the final and/or recommended disposition within thirty (30) days for compromise settlement applications and within five (5) days for abatement of penalties applications 8. Report on Applications for Compromise Settlement/Abatement of Penalties Report on Applications for Compromise Settlement/Abatement of Penalties prepared in the prescribed format and submitted in printed and electronic copies Prepared and submitted report on Applications for Compromise Settlement/Abatement of Penalties in prescribed format both in printed and electronic copies every 10th of the month with no error Submitted report on Applications for Compromise Settlement/Abatement of Penalties in the prescribed format both in printed and electronic copies every 10th of the month with no error 9. Management and Disposition of Seized Properties Number of conduct of auction/negotiated sale 1 conduct of auction/negotiated sale every semester Conducted auction/negotiated sale at least one (1) every semester 10. Accomplishment Report on KPIs (monthly/quarterly/semestral/annual) Number of reports prepared and submitted before the prescribed due date 100% of total number of reports prepared were submitted on or before the prescribed due date 100% of the total number of reports prepared were submitted on or before the prescribed due date 11. Validated Collection Reports for recording in the Collection Books Number of Collections Reports validated for recording in the Collection Books over Required Number of Monthly Collection Reports 100% of the required number of Monthly Collections Reports were validated for recording in the Collection Books 100% of the required number of Monthly Collections Reports were validated for recording in the Collection Books 12. Report on Validated Collection Reports for recording in the Bureau's Collection Books submitted to Regional Finance Division (RFD) Collection Reports were validated and submitted to RFD within 5 days from receipt of report 100% of Report on Validated Collections for Booking were validated and submitted to RFD within 5 days from receipt of report 100% of Report on Validated Collections for Booking were validated and submitted to RFD within 5 days from receipt of report 13. Consolidated Report on Drastic Changes in Internal Revenue Taxes Collection Performance (RDCCP) Consolidated report is prepared and submitted in accordance with the provisions of Revenue Memorandum Order (RMO) No. 46-2019, as amended by RMO No. 53-2019 as to the criteria of timeliness, completeness and substance Consolidated report is prepared substantively and completely attached with Forms 1771A and 1771C, the Narrative Report citing only specific reasons/explanations (with supporting documents/data/information) and submitted on or before the 28th day of the following month Consolidated report is prepared substantively and completely attached with Forms 1771A and 1771C, the Narrative Report citing only specific reasons/explanations (with supporting documents/data/information) and submitted to the Collection Performance Monitoring Division of the Collection Service thru the Regional Director/Assistant Commissioner-Large Taxpayers Service on or before the 28th day of the following month 14. Conversion of Manual Receipts into Electronic Receipts Number of Manually issued receipts converted into electronic receipts 100% of manually issued receipts were converted into electronic receipts within the prescribed period 100% of all manual receipts were converted into electronic receipts within the prescribed period 15. Timeliness and intact deposit/remittance of internal revenue tax collections Timely and intact deposit/remittance of internal revenue collection by RCOs 100% of internal revenue collection were deposited on time and intact to AGDB within the prescribed period based on RMO 21-2014 100% of internal revenue collections were deposited on time and intact within the prescribed period based on RMO 21-2014 16. RCOs Report Compliance Number of reports prepared and submitted on prescribed due date 100% of required reports prepared were submitted on prescribed due date 100% of required reports prepared were submitted on prescribed due date C. SUPPORT FUNCTIONS 17. Office Performance Commitment and Review (OPCR) Plan/Evaluation Prepared and submitted the OPCR Plan/Evaluation Prepared and submitted the OPCR Plan/Evaluation within 5 days before the due date Prepared and submitted the OPCR Plan/Evaluation within 5 days before the due date 18. PPMP and Budget Proposal Prepared and submitted budget proposal and PPMP for the division Prepared and submitted PPMP and budget proposal on the prescribed due date Prepared and submitted PPMP and budget proposal within 5 days before the due date ANNEX B Index of Success Indicators Assessment Division MAJOR FINAL OUTPUTS PERFORMANCE MEASURES PERFORMANCE TARGETS SUCCESS INDICATOR Measure + Targets A. STRATEGIC PRIORITY 1. Increase in collection by 5% of previous year's audit collection goal on Office Audit Increase in collection from Office Audit (Quantity) 5% Increase from previous year's audit collection goal collected per semester 5% Increase from previous year's audit collection goal collected per semester 2. Increase in collection by 5% of previous year's audit collection goal for VAT Audit Program VAP Note: For RRs with VATAS only Increase in audit collection 5% Increase from previous year's audit collection goal Collection of at least 105% of previous year's audit collection goal 3. Audit Efficiency for VAP Percentage of eLAs handled were reported and transmitted to the Review and Evaluation Section (RES) 60% of eLAs handled together with the corresponding dockets were reported and transmitted to the RES At least 60% of eLAs handled together with the corresponding dockets reported transmitted to the RES 4. Audit Efficiency for Audit Section (For Operational KPI for OAS, source of data shall be culled from the draft manual report. eLAMs cannot provide data due to system limitations.) Percentage of eLAs handled were reported, transmitted and acknowledged by the RES 50% of eLAs handled together with corresponding dockets were reported and transmitted to the RES At least 60% of eLAs handled together with corresponding dockets were reported and transmitted to the RES B. CORE PRIORITY 5. Submission of Report of Investigation Submission of Reports Report submitted w/in the prescribed deadline Report submitted within the prescribed deadline 6. Efficiency in the review of TCR claims other than VAT refund claims Number of claims reviewed/acted upon over number of cases handled (Beginning inventory + TCR claims received for review) 60% of TCR claims handled were reviewed/acted upon At least 60% of TCR claims handled were reviewed/acted upon 7. Review, evaluation and recommend approval of Assessment cases (for Issuance of PAN/FDDA) Number of Assessment cases reviewed over number of cases received (Quantity, Timeliness) 60% of total number of Assessment cases were reviewed/processed within the semester 60% of total number of Assessment cases were reviewed/processed before the prescribed deadline 8. Review, evaluation and recommend approval of Other cases (Closure/Paid/No Discrepancies/Mission Order) Number of Other cases reviewed over number of cases received (Quantity, Timeliness) 50% of total number of Other cases were reviewed/processed within the semester 50% of total number of Other cases were reviewed/processed before the prescribed deadline 9. Review, evaluation and recommend approval of ONETT (mandatory review) cases Number of ONETT (mandatory review) cases reviewed over number of cases received (Quantity, Timeliness) 50% of total number of ONETT (mandatory review) cases were reviewed/processed within the semester 50% of total number of ONETT (mandatory review) cases were reviewed/processed before the prescribed deadline 10. Issuance of FAN/FLD Number of FAN/FLD were issued within 15 days from receipt of PAN (Quantity, Timeliness) 100% of the issued FAN/FLD were acted upon within the prescribed deadline 100% of the issued FAN/FLD were acted before the prescribed deadline 11. Efficient action on protest letter, request for reinvestigation/reconsideration or similar communication Number of received protest/requests were acted upon (Quantity, Timeliness) 100% of the received protest/requests were acted upon within the period prescribed by ARTA 100% of the received protest/requests were acted upon before the prescribed deadline C. SUPPORT FUNCTIONS 12. Office Performance Commitment and Review (OPCR) Plan/Evaluation Prepared and submitted the OPCR Plan/Evaluation Prepared and submitted the OPCR Plan/Evaluation within 5 days before the due date Prepared and submitted the OPCR Plan/Evaluation within 5 days before the due date 13. PPMP and Budget Proposal Prepared and submitted budget proposal and PPMP for the division Prepared and submitted PPMP and budget proposal on the prescribed due date Prepared and submitted PPMP and budget proposal within 5 days before the due date ANNEX C Index of Success Indicators Legal Division MAJOR FINAL OUTPUTS PERFORMANCE MEASURES PERFORMANCE TARGETS SUCCESS INDICATOR Measure + Targets A. STRATEGIC PRIORITY B. CORE PRIORITY 1. Criminal and civil cases instituted to effect collection of delinquent internal revenue taxes and punishment of tax violators Number of criminal cases recommended for filing to DOJ- RATE 2 cases filed for the semester 2 cases filed for the semester Number of cases filed other than RATE Case 2 cases filed for the semester 2 cases filed for the semester 2. Litigation of Assessment and refund Cases Percentage of assessment and refund cases acted upon over cases handled 50% of assessment and refund case acted upon 50% of assessment and refund cases acted upon over cases handled 3. Evaluation of refund cases Percentage of claims/refunds handled/evaluated and/or forwarded to the reviewing office 50% of the total number of claims are handled/evaluated and/or forwarded to reviewing office within the semester 50% of the total number of claims are handled/evaluated and/or forwarded to reviewing office within the semester 4. Court Representation Number of court representation on cases filed, attended and or supervision 70% of court representations 70% representation of the Bureau or its personnel in the courts including quasi-judicial and administrative offices in the investigation, trial or hearing of civil and criminal cases as well as administrative cases filed against officials and employees of the revenue region 5. Subpoena Duces Tecum Number of SDT acted upon 70% of SDT acted upon from receipt within 5 days 70% of SDT were acted upon from receipt within 5 days 6. Legal Opinions (LOs) Percentage of legal opinion acted upon over requested LOs 70% of legal opinions acted upon within 20 days upon receipt 70% of the total number of legal opinions requested are acted upon within 20 days upon receipt 7. Review and evaluation of applications for tax exemptions on cooperatives under RA No. 6938 as amended by RA No. 9520, separation benefits under Sec. 32 (B) (6) (b) and non-stock and non-profit corporations and associations under Sec. 30e of the 1997 Tax Code Number of tax exemption evaluated over total number of applications received 70% of the applications received are properly evaluated within 20 days from receipt 70% of applications received are evaluated and acted upon within 20 days upon request for tax exemptions 8. Final Notice/demand before suit Number of case final notice/demand issued 70% of the final notice/demand over cases received within 10 days with complete documents 70% of the final notice/demand over cases received within 10 days with complete documents 9. Protested cases Number of protested cases received and evaluated Total number of protested cases evaluated over number of cases received within 30 days from receipt 70% protested cases are evaluated within 30 days from receipt C. SUPPORT FUNCTIONS 10. Office Performance Commitment and Review (OPCR) Plan/Evaluation Prepared and submitted the OPCR Plan/Evaluation Prepared and submitted the OPCR Plan/Evaluation within 5 days before the due date Prepared and submitted the OPCR Plan/Evaluation within 5 days before the due date 11. PPMP and Budget Proposal Prepared and submitted budget proposal and PPMP for the division Prepared and submitted PPMP and budget proposal on the prescribed due date Prepared and submitted PPMP and budget proposal within 5 days before the due date ANNEX D Index of Success Indicators Finance Division MAJOR FINAL OUTPUTS PERFORMANCE MEASURES PERFORMANCE TARGETS SUCCESS INDICATOR Measure + Targets A. STRATEGIC PRIORITY 1. Budget Utilization Rate (BUR) of Regional Office Status of fund utilization for programs/activities/projects monitored every quarter: Obligation BUR (Total Obligations/Total Allotment) x 100% Disbursement BUR (Total Disbursement [cash and non-cash]/Total Obligations) x 100% Status of fund utilization for programs/activities/projects monitored: 100% Budget Utilized for funded programs and projects 100% Budget Obligations Paid 100% Budget Utilized for funded programs and projects 100% Budget Obligations Paid 2. Submission of Financial Statements (FS) FS submitted to COA on the prescribed deadline Quality : In conformity with the Philippine Public Sector Accounting Standards and Generally Accepted State Accounting Principles (PPSASGASAP) Timeliness : Not later than January 31st of the following year Financial Statements prepared in conformity with the PPSASGASAP and submitted not later than January 31st of the following year 3. Liquidation of Cash Advance Personnel granted cash advance due for liquidation submitted liquidation report and correct supporting documents on the prescribed deadline Quantity : 100% of personnel granted cash advances due for liquidation submitted liquidation report Quality : 100% correctness of supporting documents submitted Timeliness : Within the period prescribed under existing accounting and auditing rules and regulations 100% of personnel granted cash advance due for liquidation submitted liquidation report and correct supporting documents not later than the prescribed deadline B. CORE FUNCTION 4. Update of Appropriations, Allotments, Obligations Incurred and Balances Allotment/Sub-Allotment Advice (SAA) posted in the Registries of Allotments, Obligations and Disbursements (RAODs) on the prescribed deadline, with no error Allotment/SAA posted in the RAODs on the day of receipt of the documents, with no error Allotment/SAA posted in the RAODs on the day of receipt of the documents, with no error Obligation Request and Status (ORS) acted upon posted in the RAODs within the month, with no error 80% of the OPS acted upon posted in the RAODs within the month, with no error 80% of the OPS acted upon posted in the RAODs within the month, with no error 5. Provide funds for programs/activities/projects of the Regional Office ORS received acted upon within the month, with no error 80% of ORS received were acted upon within the month, with no error 80% of ORS received were acted upon within the month, with no error 6. Process money claims Disbursement Vouchers (DVs) Money claims DVs received within the semester acted upon, with no error 75% Money claims (DVs) received within the semester were acted upon, with no error 75% Money claims (DVs) received within the semester acted upon, with no error List of Due and Demandable Accounts Payable-Advice to Debit Accounts (LDDAP-ADA) prepared and signed on the prescribed deadline upon receipt of the approved DVs, with no error LDDAP-ADA prepared and signed two (2) working days upon receipt of the approved DVs, with no error LDDAP-ADA prepared and signed two (2) working days upon receipt of the approved DVs, with no error 7. Certify Availability of Funds (CAF) Purchase Orders (POs), Job Orders (JOs), Agency Procurement Request (APRs) and Contracts certified as to availability of Funds on the prescribed deadline, with no error POs, JOs, APRs and Contracts certified as to availability of Funds, one (1) working day upon receipt, with no error POs, JOs, APRs and Contracts certified to availability of Funds, one (1) working day upon receipt, with no error 8. Submission of Annual Budget Proposal of the Regional Office Budget Proposal (BP) of Regional Office prepared and submitted on the prescribed deadline, with no error BP of Regional Office submitted to the Budget Division, National Office, on the prescribed deadline, with no error BP of Regional Office submitted to the Budget Division, National Office not later than the prescribed deadline, with no error 9. Submission of Budget and Accounting Reports Budget Execution Documents (BEDs) submitted on the prescribed deadline, with no error BEDs submitted to Budget Division, National Office, on the prescribed deadline, with no error BEDs submitted to Budget Division, National Office, on the prescribed deadline, with no error Monthly Status of Funds Reports (MSFR) submitted on the prescribed deadline, with no error MSFR submitted to Budget Division, National Office, on or before the 5th day of the following month, with no error MSFR submitted to Budget Division, National Office, on or before the 5th day of the following month, with no error Monthly Financial Accountability Reports (FARs) submitted on the prescribed deadline, with no error Monthly FARs submitted to Accounting Division on or before the 5th day of the following month, with no error Monthly FARs submitted to Accounting Division on or before the 5th day of the following month, with no error Quarterly Financial Accountability Reports (FARs) submitted on the prescribed deadline, with no error Quarterly FARs submitted to Budget and Accounting Division on or before the 5th day of the following quarter with no error Quarterly FARs submitted to Budget and Accounting Division on or before the 5th day of the following quarter with no error 10. Submission of Collection Reports Quarterly Report of Revenue and Other Receipts submitted on the prescribed deadline, with no error Quarterly Report of Revenue and Other Receipts submitted to Revenue Accounting Division on or before the 5th day of the following quarter with no error Quarterly Report of Revenue and Other Receipts submitted to Revenue Accounting Division on or before the 5th day of the following quarter with no error Monthly Status Report of Collection and Deposit submitted on the prescribed deadline Monthly Status Report of Collection and Deposit submitted to Revenue Accounting Division not later than 15th day of the following month, with no error Monthly Status Report of Collection and Deposit submitted to Revenue Accounting Division not later than 15th day of the following month, with no error 11. Reconcile Current Transactions Identified unreconciled current transactions for the current year, adjusted in the book of accounts, with no error 70% of unreconciled current transactions for the current year, adjusted in the book of accounts, with no error 70% of unreconciled current transactions for the current year, adjusted in the book of accounts, with no error C. SUPPORT FUNCTIONS 12. Submission of Administrative Reports Administrative Reports submitted on the prescribed deadline, with no error Administrative Reports submitted on the prescribed deadline, with no error Administrative Reports submitted on the prescribed deadline, with no error 13. Recording of documents/reports received Documents/reports received for action, recorded in the logbook Documents/reports received for action, recorded one (1) day after receipt, with no error Documents/reports received for action, recorded one (1) day after receipt, with no error 14. Filing of documents/reports Documents/reports for filing, filed weekly Documents/reports for filing, filed weekly Documents/reports for filing, filed weekly ANNEX E Index of Success Indicators Regional Investigation Division MAJOR FINAL OUTPUTS PERFORMANCE MEASURES PERFORMANCE TARGETS SUCCESS INDICATOR Measure + Targets A. STRATEGIC PRIORITY 1. Percentage of administrative cases acted upon Percentage of the total number of administrative cases 80% of the total number of administrative cases filed were acted upon within the semester ( "Acted Upon" pertains to cases with decision and order) 80% of the total number of administrative cases filed were acted upon within the semester B. CORE PRIORITY 2. Development of tax fraud cases Number of referred/developed tax fraud cases under the RATE Program 1 case per quarter recommended and submitted to the Legal Division for final evaluation and preparation of RATE complaint 1 case per quarter recommended and submitted to the Legal Division for final evaluation and preparation of RATE complaint 3. Review of results of preliminary investigation on complaints/reports against Bureau personnel Percentage of the total number of preliminary investigations on complaints/reports against Bureau personnel 70% of preliminary investigations were reviewed fairly and judiciously within the time required 70% of results of preliminary investigations are reviewed fairly and judiciously within 10 working days from receipt 4. Review of decisions/resolutions on administrative cases Percentage of the total number of decisions/resolutions on administrative cases required 70% of decisions/resolutions were reviewed fairly and judiciously within the time required 70% of decisions/resolutions are reviewed fairly and judiciously within 10 working days from receipt C. SUPPORT FUNCTIONS 5. Office Performance Commitment and Review (OPCR) Plan/Evaluation Prepared and submitted the OPCR Plan/Evaluation Prepared and submitted the OPCR Plan/Evaluation at least 5 days before the prescribed due date Prepared and submitted the OPCR Plan/Evaluation at least 5 days before the prescribed due date 6. PPMP and Budget Proposal Prepared and submitted budget proposal and PPMP for the division Prepared and submitted the PPMP and budget proposal on or before the prescribed due date Prepared and submitted the PPMP and budget proposal on or before the prescribed due date Others (Fuel Markings and Field Testing Program) Percentage of gasoline stations assigned for fuel testing under the Fuel Marking Program 80% of gasoline stations visited or fuel testing under the Fuel Marking Program 100% of gasoline stations visited and tested under the Fuel Marking Program ANNEX F Index of Success Indicators Administrative & Human Resource Management Division MAJOR FINAL OUTPUTS PERFORMANCE MEASURES PERFORMANCE TARGETS SUCCESS INDICATOR Measure + Targets A. STRATEGIC PRIORITY 1. Expedite recruitment of new personnel Percentage of filled up entry level positions over number of vacant positions 80% filled up entry level positions for more than 20 vacant positions 100% filled up entry level positions for less than 20 vacant positions 80% filled up entry level positions for more than 20 vacant positions 100% filled up entry level positions for less than 20 vacant positions 2. Expedite promotion of qualified employees List of promotable with complete documents submitted on or before August 31 for 1st Semester and February 28 for 2nd Semester 100% of employees included in the list of promotable with complete documents submitted 100% of employees included in the list of promotable with complete documents were promoted 3. Posting of procurement and award to PhilGEPS and BIR Website Posting of Procurement and award Quantity : 100% of Invitation to Bid (ITB), Request for Quotation (RFQ) with ABC above P50,000.00. Notice of Award (NOA) and Notice to Proceed (NTP) with approved contract/PO/JO procured as required by law are posted Quality : 100% compliance Quantity : 100% of Invitation to Bid (ITB), Request for Quotation (RFQ) with ABC above P50,000.00. Notice of Award (NOA) and Notice to Proceed (NTP) with approved contract/PO/JO procured as required by law are posted Quality : 100% compliance B. CORE PRIORITY 4. Capability/Capacity building for BIR Officials and Employees Percentage of trainings conducted 100% of total targeted trainings conducted over planned within the semester 100% of total number of trainings were conducted over planned within the semester Percentage of employees trained 100% of total targeted employees were trained within the semester 100% of total targeted employees were trained within the semester 5. Leave Management Number of recording of leave on absences reconciled against the National Office records for retirees and for other officials and employees Total number of recording of leave of absences reconciled for retirees and other officials and employees 100% of all Regional office records reconciled against the National Office records for retirees and other officials and employees 6. Attendance Monitoring Monitoring of all employees who are required to use the biometric time recorded and submit the SRA on or before the 15th day of the following month 100% monitoring of all employees who are required to use the biometric time recorder and submit the SRA on or before the 15th day of the following month 100% monitoring of all employees who are required to use the biometric time recorder and submit the SRA on or before the 15th day of the following month Monitoring of all absent employees file their leave of absence on time and observe the allowed working breaks 100% monitoring of all absent employees file their leave of absence on time and observe the allowed working breaks 100% monitoring of all absent employees file their leave of absence on time and observe the allowed working breaks 7. Updating of HRIS-Forms Accountability Module (FAM) Updated FAM System 100% of the total number of Accountable forms encoded in the DLWB and uploaded on the HRIS FAM within 15 calendar days after issuance of Accountable Forms 100% of the total number of Accountable forms encoded in the DLWB and uploaded on the HRIS FAM within 15 calendar days after issuance of Accountable Forms 8. Property Management Number of disposal of unserviceable equipment conducted within the prescribed period Total number of disposal of unserviceable equipment conducted 70% of disposal of unserviceable equipment conducted once a year 9. Records Management Number of disposal of Obsolete BIR Accountable and/or Non-accountable Forms and Valueless Records conducted within the prescribed period Total number of disposal of BIR Accountable and/or Non-accountable Forms conducted Total number of disposal of valueless records conducted At least 1 conduct of disposal of BIR Accountable and/or Non-accountable Forms to be requested and approved by NO per year At least 1 conduct of disposal of valueless records to be requested and approved by NAP per year 10. Updating of Human Resource Information System Forms Accountability Module (HRIS FAM) Encoding of data in the Data Load work book (DLWB) and uploading in the HRIS FAM, within 15 calendar days after issuance of Accountable Forms Updating of data in the DLWB and uploading in the HRIS FAM Encoding of data in the DLWB and uploading in the HRIS FAM within 15 calendar days after issuance Updated FAM System 100% of the total number of Accountable forms encoded in the DLWB and uploaded on the HRIS FAM within 15 calendar days after issuance of Accountable Forms 100% of the total number of Accountable forms encoded in the DLWB and uploaded on the HRIS FAM within 15 calendar days after issuance of Accountable Forms 11. Property Transfer Report (PTR) Monitoring Timely submission of signed PTR of all equipment received from National Office Total number of signed PTR of all equipment Submission of signed PTR of all equipment received from National Office, within 15 calendar days from receipt of the equipment 12. Rewards and Recognition Program Awards to all identified and deserving employees in the performance of their duties 100% all identified and deserving employees 100% all identified and deserving employees 13. Implementation of Gender and Development (GAD) Agenda 13.1 Creation of BIR Gender Resource Pool Number of GFPS members served as GAD Resource Persons over Total No. of GFPS members At least 50% or more of total GFPS members served as GAD Resource Persons within National Office/Regional Office/Revenue District Office within the semester At least 50% or more of total GFPS members served as GAD Resource Persons within National Office/Regional Office/Revenue District Office within the semester 13.2 Utilization of at least 5% of the total budget to implement GAD PAPs GAD Budget Utilization Utilized at least 5% of the total budget to implement GAD PAPs within the prescribed period Utilized at least 5% of the total budget to implement GAD PAPs within the prescribed period 13.3 Attribution of programs/projects to the GAD budget using the Harmonized GAD Guidelines PAPs attribution to GAD At least one (1) attributed program is included in the GAD Plan and budget At least one (1) attributed program is included in the GAD Plan and budget 13.4 Develop and Disseminate New GAD knowledge Products for Internal and External Stakeholders Develop and Disseminate New GAD knowledge Products At least two (2) knowledge products developed and disseminated within the semester (1 for Internal and 1 for External Stakeholders) At least two (2) knowledge products developed and disseminated within the semester (1 for Internal and 1 for External Stakeholders) 13.5 Establishment of GAD Monitoring and Evaluation System Establishment of GAD Monitoring System GAD monitoring and Evaluation System established within the prescribed period GAD monitoring and Evaluation System established within the prescribed period C. CORE PRIORITY 14. Office Performance Commitment and Review (OPCR) Plan/Evaluation Prepared and submitted the OPCR Plan/Evaluation Prepared and submitted the OPCR Plan/Evaluation within 5 days before the due date Prepared and submitted the OPCR Plan/Evaluation on or before the due date 15. PPMP and Budget Proposal Prepared and submitted budget proposal and PPMP for the division Prepared and submitted PPMP and budget proposal on the prescribed due date Prepared and submitted PPMP and budget proposal on or before the due date 16. Submission of Monthly, Quarterly, Semestral and Annual Reports to the following regulatory bodies: Civil Service Regional Office GPPB PhilGEPS GSIS Ombudsman COA National Office PCW Number of reports prepared and submitted to the offices concerned on a given time with no error Total number of reports prepared 100% of reports prepared and submitted on or before the due date AN NEX G Index of Success Indicators Document Processing Division MAJOR FINAL OUTPUTS PERFORMANCE MEASURES PERFORMANCE TARGETS SUCCESS INDICATORS (Measure + Targets) A. STRATEGIC PRIORITY B. CORE FUNCTIONS 1. Receiving of Batch Control Sheets (BCS), Tax Returns and Applicable Attachments Percentage of received Batch Control Sheets (BCS), Tax Returns and Applicable Attachments from the Revenue District Offices are checked for completeness 70% of received Batch Control Sheets (BCS) , Tax Returns and Applicable Attachments from the Revenue District Offices are checked for completeness within the semester 70% of received Batch Control Sheets (BCS), Tax Returns and Applicable Attachments from the Revenue District Offices are checked for completeness within the semester 2. Processing of Batch Control Sheet (BCS), Tax Returns and Applicable Attachments Percentage of Batch Control Sheet (BCS), Tax Returns and Applicable Attachment are processed (sorting, batching, grooming, stamping/imprinting of Document Locator Number (DLN) 70% of Batch Control Sheet (BCS), Tax Returns and Applicable Attachment are processed (sorting, batching, grooming, stamping/imprinting of Document Locator Number (DLN) within the semester 70% of Batch Control Sheet (BCS), Tax Returns and Applicable Attachment are processed (sorting, batching, grooming, stamping/imprinting of Document Locator Number (DLN) within the semester 3. Scanning and Indexing of Processed Priority Tax Returns and Applicable Attachments (for DPD Level 2) Percentage of Processed Priority Tax Returns and Applicable Attachments are scanned and indexed 70% of Processed Priority Tax Returns and Applicable Attachments are scanned and indexed within the semester 70% of Processed Priority Tax Returns and Applicable Attachments are scanned and indexed within the semester 4. Encoding of Processed Priority Tax Returns and Applicable Attachments Percentage of Processed Priority Tax Returns and Applicable Attachments are encoded to ITS 70% of Processed Priority Tax Returns and Applicable Attachments are encoded to ITS within the semester 70% of Processed Priority Tax Returns and Applicable Attachments are encoded to ITS within the semester 5. Resolution of Suspended Cases per RDC Suspended Report (except error related to registration and other system error) Percentage of suspended cases per RDC generated report are resolved 70% of suspended cases per RDC generated report are resolved within the semester 70% of suspended cases per RDC generated report are resolved within the semester 6. Archiving and Safekeeping of Tax Returns and Applicable Attachment Percentage of encoded Tax Returns and Applicable Attachments are properly archived/stored 70% of encoded Tax Returns and Applicable Attachments are properly archived/stored within the semester 70% of encoded Tax Returns and Applicable Attachments are properly archived/stored within the semester C. SUPPORT FUNCTIONS 7. Processing of Request for Certified True Copy of Tax Returns Percentage of received requests for Certified True Copy of Tax Returns acted upon 100% of received requests for Certified True Copy of Tax Returns acted upon within the semester 100% of received requests for Certified True Copy of Tax Returns acted upon within the semester 8. Office Performance Commitment and Review (OPCR) Plan/Evaluation Prepared and submitted the OPCR Plan/Evaluation Prepared and submitted the OPCR Plan/Evaluation within 5 days before the due date Prepared and submitted the OPCR Plan/Evaluation within 5 days before the due date 9. PPMP and Budget Proposal Prepared and submitted budget proposal and PPMP for the division Prepared and submitted PPMP and budget proposal on the prescribed due date Prepared and submitted PPMP and budget proposal within 5 days before the due date