Reinstallation of Grievance Machinery in All Government Offices

December 5, 1989 REVENUEMEMORANDUM CIRCULAR NO. 78-89 SUBJECT : Reinstallation of Grievance Machinery in All Government Offices TO : All Assistant Commissioners, Regional Directors and Others Concerned For your information and guidance, Memorandum Circular No. 45, s. of 1989 is quoted hereunder regarding the installation of Grievance Machinery in all Government Offices. "The Commission is mandated by law to provide leadership and assistance in developing employee relations programs in government offices. Every head of agency is likewise required by law to take proper steps towards the creation of an atmosphere conducive to harmonious relationship and improved employee morale. In consonance with this, the Commission has, as early as 1963, issued various memorandum circulars and guidelines stressing effective grievance machinery as a mechanism to carry out this mandate and requiring every agency to submit to the Commission its grievance procedures. Despite the lapse of time, only a negligible percentage of government agencies has made use of grievance machinery and fewer has still submitted their grievance procedure to the Commission and considering further that inter-office conflicts which can be averted through proper use of grievance machinery are allowed to grow into unmanageable proportion, it is felt that immediate reinstallation of grievance machinery is mandatory so as not to adversely affect efficient and effective delivery of public service. aisa dc Consequently, each head of office is therefore enjoined to develop a grievance procedure which suits the needs, culture and structure of their respective agency. Said procedures shall embody the principles emphasized in every grievance machinery and shall take into consideration the provisions articulated in Section 35 of PD 807 and in Section 1, Rule IX of the Implementing Rules of Executive Order No. 180. Each agency head shall submit the grievance procedure to the Commission not later than December 1, 1989 for approval. Attached are guidelines adopted by the Commission in the development of the grievance procedure. All issuances inconsistent with this Memorandum Circular are deemed superseded. Correspondence sent in compliance with this Memorandum Circular must be addressed to: cdt The Chairman Civil Service Commission National Government Center Constitution Hills, Diliman Quezon City Attention: Office for Personnel Relations (Sgd.) PATRICIA A. STO. TOMAS Chairman All Revenue officials and employees are enjoined to give this Circular as wide a publicity as possible. (SGD.) JOSE U. ONG Commissioner of Internal Revenue