Availability of TIN Verification/Validation, RDO Finder and eComplaint Facility in the BIR Chatbot (REVIE)

November 2, 2022 REVENUE MEMORANDUM CIRCULAR NO. 146-2022 SUBJECT : Availability of TIN Verification/Validation, RDO Finder and eComplaint Facility in the BIR Chatbot (REVIE) TO : All Internal Revenue Officials, Employees and Others Concerned This is to announce the availability of the enhanced BIR Digital Assistant-Chatbot REVIE , which will now include TIN Verification/Validation , RDO Finder and eComplaint facility . The TIN Verification/Validation and RDO Finder are additional features that will assist taxpayers with their TIN and RDO inquiries. The eComplaint, on the other hand, is a facility that will help taxpayers lodge their grievances/complaints against establishments for non-issuance of receipts/invoices, tax evasion, and other violations against the provisions of the Tax Code. Complaints against erring BIR officials/personnel can also be submitted using the eComplaint facility. REVIE, was launched in June 2021 as the BIR's Digital Assistant. It is an artificial intelligence that can be accessed 24/7 from the home page of the BIR Website ( www.bir.gov.ph ) .Frequently-asked questions about taxpayers' registration requirements, eServices, BIR Forms, zonal values, among others, can be asked from REVIE. Taxpayers using the facility will also have the option to chat with a live agent in case they need clarifications on the answers provided by REVIE. All internal revenue officials and employees are hereby enjoined to give this Circular as wide a publicity as possible. (SGD.) LILIA CATRIS GUILLERMO Commissioner of Internal Revenue