Publishing the Full Text of the Anti-Red Tape Authority (ARTA) Memorandum Circular No. 2021-10 dated December 3, 2021, Entitled "Validation Guidelines on Citizen's Charter Compliance for the Fiscal Year 2021 Performance Based-Bonus (PBB)"

December 10, 2021 REVENUE MEMORANDUM CIRCULAR NO. 130-21 SUBJECT : Publishing the Full Text of the Anti-Red Tape Authority (ARTA) Memorandum Circular No. 2021-10 dated December 3, 2021, Entitled "Validation Guidelines on Citizen's Charter Compliance for the Fiscal Year 2021 Performance Based-Bonus (PBB)" TO : All Internal Revenue Officials, Employees and Others Concerned For the information and guidance of all internal revenue officials and other concerned, attached is a copy of Memorandum Circular No. 2021-10 dated December 3, 2021, by the Anti-Red Tape Authority (ARTA), Entitled "Validation Guidelines on Citizen's Charter Compliance for the Fiscal Year 2021 Performance Based-Bonus (PBB)." All concerned are hereby enjoined to be guided accordingly and give this Circular a wide publicity as possible. (SGD.) CAESAR R. DULAY Commissioner of Internal Revenue ATTACHMENT December 3, 2021 ARTA MEMORANDUM CIRCULAR NO. 010-21 FOR : All Participating Government Agencies in the Fiscal Year 2021 Performance Based-Bonus (PBB) Including Departments, Local Government Units (LGUs), Government-Owned-or-Controlled Corporations (GOCCs), Local Water Districts, State Universities and Colleges, and Other Government Instrumentalities SUBJECT : Validation Guidelines on Citizen's Charter Compliance for the Fiscal Year 2021 Performance Based-Bonus (PBB) 1. BACKGROUND AND LEGAL BASIS 1.1. Section 6 of the R.A. 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018 mandates that all government agencies shall set up their respective most current and updated service standards to be known as the Citizen's Charter in the form of information billboards which shall be posted at the main entrance of offices or at the most conspicuous place, in their respective websites and in the form of published materials written either in English, Filipino, or in the local language. 1.2. Section 3, Rule IV of the Implementing Rules and Regulations (IRR) of R.A. 11032 requires that each covered agency shall regularly review their Citizen's Charter, and should there be any update, the head of agency shall ensure that an updated Citizen's Charter is posted not later than March 31st of each year. Section 8 of R.A. 11032 mandates that the head of the agency shall be primarily responsible and accountable for the implementation and strict compliance with the requirements of the law, particularly the Citizen's Charter. 1.3. On 13 August 2019, the Anti-Red Tape Authority (ARTA or Authority) issued Memorandum Circular (MC) No. 2019-002, series of 2019 or the Guidelines on the Implementation of the Citizen's Charter in Compliance with the Republic Act 11032, otherwise known as the "Ease of Doing Business and Efficient Government Service Delivery Act of 2018," (R.A. No. 11032) and its Implementing Rules and Regulations (IRR) . The ARTA MC No. 2019-002 and its attached references provided the guidelines for all covered government agencies in updating their respective Citizen's Charter. 1.4. On 02 December 2019, ARTA issued MC 2019-002-A, s. 2019 or the "Supplemental Guidelines on ARTA Memorandum Circular 2019-002, s. 2019 to provide further clarifications on ARTA MC No. 2019-002. 1.5. Section 5.0 of MC No. 2021-01 or the Guidelines on the Grant of the Performance-Based Bonus (PBB) for Fiscal Year (FY) 2021 under Executive Order No. 80, s. 2012 and Executive Order No. 201, s. 2016 by the Inter-Agency Task Force on the Harmonization of National Government Performance Monitoring, Information and Reporting Systems (AO 25 IATF) requires agencies to update their Citizen's Charter and submit the same directly to the ARTA. Compliance with this condition shall be used as the basis in determining the eligibility of responsible units and individuals. aDSIHc 2. PURPOSE Consistent with the IRR and the issuances of ARTA, this Circular is being issued to provide guidelines on the compliance with the Citizen's Charter and Certificate of Compliance (CoC) requirements in relation to the grant of the PBB for FY 2021. 3. GENERAL GUIDELINES 3.1 Updating of the Citizen's Charter 3.1.1 Each agency/LGU shall update their respective Citizen's Charter and reflect the streamlined process of the services based on the results of the reengineering of systems and procedures as mandated under Section 5 of R.A. No. 11032 and Section 5.8 of ARTA MC No. 2021-09. 1 3.2 Issuance of the Certificate of Compliance 3.2.1 The CoC is issued in order to ensure compliance of the agencies or LGUs, including the offices under the jurisdiction of said agency or LGUs, to the mandates of R.A. No. 11032, particularly Section 6 thereof. 3.2.2 The CoC shall be signed by the head of the agency/local chief executive or the head of their Committee on Anti-Red Tape Authority (CART). 3.2.3 The duly accomplished and signed CoC shall be submitted using the new template attached herein as Annex A. The agency/LGU may use digital/electronic signature in signing the CoC. 3.2.4 For the grant of the FY 2021 PBB, the submitted CoC shall be the basis of the Authority in validating the agency's compliance with the requirement. 3.3 Submission of CoC 3.3.1 All participating agencies and LGUs shall report their compliance with the Citizen's Charter requirement to the Authority by accomplishing the form accessible through the link below: https://bit.ly/ARTAPBB2021 3.3.2 All participating agencies and LGUs shall ensure that they upload their duly accomplished and signed CoC in the form. The CoC to be uploaded shall be in portable document format (PDF) only. 3.3.3 Only submissions made through the abovementioned link shall be considered by the Authority in determining their compliance with the Agency Accountabilities condition or Sec. 5.0 under the PBB Guidelines. 3.3.4 All participating agencies and LGUs that already submitted their CoC to the Authority through [emailprotected] are still required to accomplish the form . 3.4 Extension of the Deadline for Submission 3.4.1 The initial deadline of submission of the updated CoC on 04 December 2021 pursuant to AO 25 IATF MC No. 2021-02 or the Supplemental Guidelines on the Grant of the FY 2021 PBB shall be extended until 31 March 2022 . 3.5 Validation 3.5.1 The Authority shall start validating compliance with the Citizen's Charter requirement one (1) month after the deadline of the submission of the CoC in relation to the grant of the PBB. 4. AMENDMENT TO THE GUIDELINES The guidelines outlined in this Circular are subject to change as may be deemed necessary by the Authority. 5. REPEALING CLAUSE Provisions of previous issuances of the Authority that are inconsistent with this Circular are hereby repealed or declared invalid. 6. SEPARABILITY CLAUSE If any provisions or part of this Circular is held unconstitutional or invalid, it shall not affect the validity of the remaining provisions of this Circular. 7. EFFECTIVITY This Circular will be implemented simultaneously with the effectivity of the IRR of R.A. 11032, and the issuances of the Authority not in conflict with the guidelines mentioned herein. This Circular shall take effect upon publication and registration with the University of the Philippines-Office of the National Administrative Register and publication in a newspaper of general circulation or in the Official Gazette. ETHIDa RECOMMENDING APPROVAL: (SGD.) USEC. ERNESTO V. PEREZ, CPA Deputy Director General for Operations APPROVED BY: (SGD.) SEC. JEREMIAH B. BELGICA, REB, EnP Director General ANNEX A New CoC Template Footnotes 1. Issuance of the Whole-of-Government Reengineering Manual, 25 June 2021.