Organization and Functions of the Revenue Data Center Including the Divisions Under It Down to Section Level

August 7, 2000 REVENUE ADMINISTRATIVE ORDER NO. 15-00 SUBJECT : Organization and Functions of the Revenue Data Center Including the Divisions Under It Down to Section Level TO : All Internal Revenue Officers and Others Concerned I. OBJECTIVE: This Order defines the organization and functions of the Revenue Data Center including its divisions and sections pursuant to Executive Order No. 175 dated November 3, 1999 on Organizational Restructuring of the Bureau of Internal Revenue to Improve Administrative Control Over Certain Categories of Taxpayers. II. ORGANIZATION: The Revenue Data Center shall be under the direct supervision of the Deputy Commissioner for Information Systems Group. It shall be headed by a Revenue Data Center Head and shall be composed of the following divisions with their respective sections: A. Computer Operations, Network and Engineering Division 1. Computer Operations Section 2. Network and Engineering Section 3. Technical Support Section B. Facilities Management Division 1. Production Support Section 2. Facilities Maintenance Section III. FUNCTIONS: REVENUE DATA CENTER (RDC) shall: 1. Administer and implement the policies, work programs, standards, guidelines and procedures of the Bureau within the RDC; 2. Take charge of the operation and management of distributed information systems under the RDC and ensure the highest IT systems reliability; 3. Provide accurate printed reports and updated on-line information to BIR offices; 4. Provide access to authorized users of the operating systems, databases and networks installed in the RDC and Revenue Regional and District Offices (ROs/RDOs) serviced by the RDC; 5. Implement and maintain security systems within the RDC as provided by the National Office; 6. Perform disaster recovery in case of operating systems (OS), database and network failures and other disruptions at the RDC; 7. Monitor performance of Authorized Agent Banks (AABs) under the data center jurisdiction relative to payment data transmission and coordinate with National Office (NO), ROs/RDOs in resolving related issues; 8. Monitor Information Technology (IT) system performance, identify bottlenecks and tune the system at RDC; 9. Provide a centralized fault/query logging system for every computerized office served by RDC; 10. Undertake necessary action for any application system related problems from production in coordination with other concerned ISG support groups; HcISTE 11. Oversee the administrative support requirements of the RDC; 12. Provide policy guidance and operational directions to all divisions under the RDC relative to the abovementioned functions; 13. Coordinate with proper offices in the implementation of the abovementioned functions; 14. Monitor, evaluate and improve programs and activities under the responsibility of the RDC; 15. Review, recommend and/or approve all reports and other actions of the divisions under the RDC; 16. Consolidate and/or prepare prescribed reports for submission to the offices concerned; and 17. Perform such other related functions as may be assigned. A. COMPUTER OPERATIONS, NETWORK AND ENGINEERING DIVISION shall: 1. Supervise the daily operation of computer hardware, network equipment and related telecommunication facilities at RDC; 2. Undertake extraction of ITS data requested by external agencies to a physical media upon approval by official concerned; 3. Perform start-up and shut-down activities of the ITS databases; 4. Provide access to authorized users of the OS, databases and networks installed in the RDC and ROs/RDOs serviced by the RDC; 5. Receive input data from Authorized Agent Banks (AABs) for processing and data integrity checking and uploading to ITS database; 6. Operate the computer systems for batch, on-line and interactive processing of tax data/information and documents; SIEHcA 7. Implement and maintain security systems within the RDC as provided by the NO; 8. Monitor IT system performance, identify bottlenecks and tune the operating system at RDC; 9. Implement procedures on disaster recovery for hardware-related failures, back-up and retention of computer magnetic media within the RDC; 10. Provide a centralized fault/query logging system for every computerized office served by RDC; 11. Provide accurate printed reports and updated on-line information to BIR offices; 12. Coordinate with proper offices in the implementation of the abovementioned functions; 13. Prepare prescribed reports for submission to the offices concerned; 14. Prepare revenue issuances relative to the abovementioned functions; and 15. Perform such other related functions as may be assigned. 1. Computer Operations Section shall: 1.1. Perform start-up and shut-down activities of the ITS databases; 1.2. Schedule and oversee the day to day computer operation of job streams and on-line security procedures within the RDC; 1.3. Operate the computer system for both batch, on-line and interactive processing of tax data and generate reports and correspondences; 1.4. Provide access to authorized users at the OS, databases and networks installed in the RDC and ROs/RDOs serviced by the RDC; 1.5. Receive input data from AABs for processing and data integrity checking; 1.6. Monitor performance of Authorized Agent Banks (AABs) under the data center jurisdiction relative to payment data transmission and coordinate with NO, ROs/RDOs in resolving related issues; 1.7. Verify migration of ORACLE objects from the NO to the RDC; 1.8. Perform back-up of input data to magnetic media and set-up/maintain the computer media library; 1.9. Implement and maintain security systems within the RDC as provided by the NO; 1.10. Extract ITS data requested by external agencies to a physical media upon approval of the authorized official; and 1.11. Perform such other related functions as may be assigned. 2. Network and Engineering Section shall: 2.1. Manage and maintain the hardware, software and network components of the production environment in coordination with ISOS; 2.2. Oversee the installation, handling and maintenance of computer hardware, software and other peripherals at RDC offices, Regional Offices and RDOs serviced by RDC; 2.3. Ensure the proper maintenance and utilization of computer equipment within the RDC; 2.4. Oversee the handling of network equipment and the operation of communication facilities within the RDC; 2.5. Monitor CPU workloads, memory utilization and disk space of computers installed at RDC, ROs/RDOs, to determine current and future capacity requirements; 2.6. Perform disaster recovery in case of hardware and network related failures at RDC; and 2.7. Perform such other related functions as may be assigned. 3. Technical Support Section shall: 3.1 Enforce an improved quality of office work in the RDC and the ROs and RDOs serviced by the RDC through the use of office automation facility; 3.2. Provide assistance to Homepage and Electronic Mail (E-mail) users at RDC and offices served by the RDC; 3.3. Provide a centralized fault/query logging system for every computerized office served by RDC; 3.4. Provide immediate and appropriate remedy to user problems received by RDC Help Desk and/or escalate complex user problems to offices concerned; 3.5. Document all problems received and its step by step resolutions; 3.6. Monitor and reconfigure package products like Windows, E-mail, desktop publishing and the like at RDC; 3.7. Maintain software library; 3.8. Provide training to users to familiarize them on new products and technology in coordination with HRMU of the Revenue Regions serviced by the RDC; 3.9. Provide inputs to operation manuals in accordance with established standards; and 3.10. Perform such other related functions as may be assigned. B. FACILITIES MANAGEMENT DIVISION shall: 1. Analyze application issues/problems raised by the local end-users through the Help Desk; 2. Identify potential application and architecture problems and enhancements in ITS; and recommend any first aid resolution and control measures to ISDS; 3. Monitor and maintain adequate level of inventory of supplies for the continuous operation of the RDC; 4. Attend to the administrative support requirements of the RDC; 5. Coordinate with proper offices in the implementation of the abovementioned functions; 6. Prepare prescribed reports for submission to the offices concerned; 7. Prepare revenue issuances relative to the abovementioned functions; and 8. Perform such other related functions as may be assigned. 1. Production Support Section shall: 1.1. Conduct system investigation and impact analysis in enhancing/trouble shooting any application system/software-related problem in production within the RDC; 1.2. Recommend to ISDS any first-aid resolutions and control measures to prevent the recurrence of problems; 1.3. Monitor application and architecture related approved resolutions and communicate them to pertinent BIR support groups; 1.4. Coordinate with end-users and operations personnel in identifying data corrections or non-compliance with manual procedures in data processing at RDC; 1.5. Monitor performance and data integrity of application systems at RDC; and 1.6. Perform such other related functions as may be assigned. 2. Facilities Maintenance Section shall: 2.1. Manage and oversee the site maintenance of the RDC and its facilities and provide immediate resolution to protect the computing environment from any damage-causing accident; 2.2. Monitor and maintain adequate level of inventory of supplies for the continuous operation of the RDC; 2.3. Attend to the requisition, distribution, safekeeping and control of all equipment and other properties within the RDC; 2.4. Maintain a detailed record of all reports, communications and correspondences received and released by the RDC; 2.5. Deliver and distribute all reports and correspondences to the concerned offices within the RDC jurisdiction; and 2.6. Perform such other related functions as may be assigned. IV. REPEALING CLAUSE: All issuances or portions thereof not consistent with the provisions of this Order are hereby repealed or amended accordingly. V. EFFECTIVITY: This Order shall take effect immediately. (SGD.) DAKILA B. FONACIER Commissioner of Internal Revenue Approved: (SGD.) JOSE T. PARDO Secretary of Finance ATTACHMENT BIR Organizational Structure