Creation of a Taxpayer's Complaint Unit

May 27, 1983 REVENUE ADMINISTRATIVE ORDER NO. 04-83 SUBJECT : Creation of a Taxpayer's Complaint Unit TO : All Revenue Officials and Others Concerned I. Objective : This Order is issued to provide taxpayers with the facility to freely present their complaints and/or grievances against revenue personnel. II. Organization : To attain the objective, a Taxpayer's Complaint Unit is hereby created directly under the Deputy Commissioner in charge of inspection services. This Unit shall be composed of a Unit Head, an Assistant Head and an appropriate number of personnel to carry out its duties and functions. III. Functions : The Taxpayer's Complaint Unit shall have the following functions: 1. Undertake purely liaison work with the taxpaying public on their complaints and/or grievances against BIR personnel; 2. Receive complaints from taxpayers and refer the same to the proper office for appropriate action; 3. Report its activities and accomplishments to the Deputy Commissioner in charge of inspection services; and 4. Perform such other related tasks as may be assigned by the Commissioner. IV. Repealing Clause : All revenue orders, circulars and other issuances or portions thereof, inconsistent with the provisions of this Revenue Administrative Order are hereby repealed or revoked . casia V. Effectivity : This Order shall take effect immediately. RUBEN B. ANCHETA Acting Commissioner