Report on Processing of Taxpayer's Registration

September 30, 2019 OPM-CSS-TSPMD NO. 027-19 TO : All Regional Directors All Revenue District Officers All Chiefs, Client Support Section All Others Concerned SUBJECT : Report on Processing of Taxpayer's Registration In line with the recent updates on the streamlining efforts of the Bureau to adhere with the provisions of Republic Act (RA) No. 11032, otherwise known as the Ease of Doing Business and Efficient Delivery of Government Services Act of 2018, this Operations Memorandum is hereby issued to amend and disseminate the reporting content on the "Processing of Taxpayer's Registration" herein attached as Annex "A". Further, the Client Support Section (CSS) of each Revenue District Office shall accomplish the Working Paper for Processing of Taxpayer's Registration (Annex 'B') for each type of registration frontline services that will aid in the determination of a more accurate Average Processing Time (APT). It should be noted that the said working paper must report a maximum of ten (10) transactions that will be randomly selected within the day or the actual number of transactions shall be reported in case the number is below the maximum. The Taxpayer Identification Number (TIN) of the transacting client and the APT for each transaction must be indicated in the working paper, which will then be computed to come up with the APT for the month. Based on the foregoing, the working paper (Annex 'B') shall only form part of the CSS record and as a supplementary document to the actual report (Annex 'A') for reference and validation purposes; hence, the new format of the report shall be used in the preparation of the report effective October 2019. The said report shall be submitted to the Office of the Assistant Commissioner, Client Support Service, Attention: The Chief, Taxpayer Service Programs and Monitoring Division via email at [emailprotected] on or before the 10th day of the following month. For your strict compliance. (SGD.) ARNEL SD. GUBALLA Deputy Commissioner Operations Group ANNEX A Processing of Taxpayer's Registration ANNEX B Working Paper for Processing of Taxpayer's Registration