Reorganization of the Branch Operations Sector and Medical Services Division of the Social Security System (SSS)

July 31, 2015 GCG MEMORANDUM ORDER NO. 009-15 REORGANIZATION OF THE BRANCH OPERATIONS SECTOR AND MEDICAL SERVICES DIVISION OF THE SOCIAL SECURITY SYSTEM (SSS) WHEREAS, the Governance Commission for GOCCs (GCG), pursuant to Republic Act (R.A.) No. 10149, is mandated to "evaluate the performance and determine the relevance of the GOCC, to ascertain whether such GOCC should be reorganized, merged, streamlined, abolished or privatized"; WHEREAS, the Social Security Commission (SSC) approved the Reorganization Plan of SSS, which includes the reorganization of the Branch Operations Sector and Medical Services Division, under Resolution No. 78 dated 15 January 2014 and Resolution No. 733 dated 28 August 2014; WHEREAS, the SSC seeks the approval of its proposed Reorganization Plan to the GCG on 28 August 2014 and a supplemental submission on 11 November 2014; WHEREAS, the GCG has determined that it is in the best interest of the State to approve the reorganization of the Branch Operations Sector and Medical Services Division of the SSS; WHEREAS, the reorganization of the Branch Operations Sector of SSS is expected to improve service delivery, particularly in the areas of membership coverage, collections, accessibility of services, and processing time of frontline services; NOW, BE IT RESOLVED, the Reorganization of the BRANCH OPERATIONS SECTOR and MEDICAL SERVICES DIVISION of SSS is hereby APPROVED, as reflected in the documents below, which form an integral part of this Memorandum Order (M.O.), to wit: 1. Annex A Reorganization Plan 2. Annex B Organizational Structure 3. Annex C Staffing Pattern 4. Annex D Functional Statements RESOLVED FURTHER, that the reorganization shall yield the following service delivery improvements, as embodied in a 5-Year Roadmap: Baseline Year 1 Metrics 2014 2015 2016 2017 2018 2019 Membership (In Millions) Registered 32.14 33.43 34.77 36.11 37.45 38.79 Members Paying Members 11.84 12.91 13.55 14.21 14.91 15.64 Employers No. of Registered 921,118 930,435 939,847 949,354 958,957 968,657 Employers Branches Number of 161 166 176 191 201 211 Branches Processing time (In Working Days) Retirement 38.63 38.63 18 13 10 10 Death 61.55 61.55 28 18 10 10 SS Disability 31.01 31.01 23 15 10 10 EC Disability 48.65 48.65 23 15 10 10 Sickness 12.37 12.37 12 7 5 5 Maternity 11.88 11.88 13 10 10 10 SS Funeral 3.62 3.62 3 3 3 3 EC Funeral 6.66 6.66 5 5 5 5 Loans Granting 5 5 3.5 3 3 3 RESOLVED FURTHER, the SSS Governing Board's authority to implement the Branch Staffing and Service Office (SO) Models in Annex C shall be subject to the following conditions: 1. Branches shall be classified according to size based on the following parameters: (a) No. of Transactions; (b) Amount of Collections; and (c) No. of Employer Accounts. The Governing Board through Management shall update the classification parameters for Branches to take into consideration web-based/on-line transactions and other developments towards ensuring that the staffing models adequately meet the demand side of service delivery; 2. New branches or service offices shall always be initially categorized as a Small and follow the corresponding staffing pattern and maximum workforce level; 3. The staffing of existing branches may be upgraded to "Medium" or "Large" as the case may be following the classification parameters in Annex C , to wit: Size Maximum Workforce Level Mega Branch 150 Large Branch 99 Medium Branch 64 Small Branch 44 Large SO 9 Medium SO 5 Small SO 3 4. There shall be no upgrading of Large Branches to Mega Branches without prior GCG approval, and the authority herein is only for operational flexibility in the staffing of the four existing Mega Branches in Diliman, Cebu, Davao and Makati-Gil Puyat; 5. The creation or upgrading of branches shall be approved by the SSS Governing Board through Management, and the projected operational expenditures of filling up all projected positions shall observe the SSS Charter Limit on total administrative costs; 6. Operational flexibility in determining the number of positions shall apply for frontline positions wherein the number has not been fixed under the Branch Staffing Model under Annex C : Position Titles with Flexibility for Position Titles with Fixed Headcount Certain Branch Sizes Number of Positions is Determined by Max Workforce Level of the Branch/SO Branch Head (I-III) Social Security Officer (II-III) Assistant Branch Head Senior Clerk Junior Admin. Assistant Junior & Senior Member Service Rep. Junior Exec. Assistant Junior & Senior Analyst Corp. Exec. Officer (I-II) (Section Head) Cashier Senior Admin. Assistant Junior Admin. Assistant 7. The staffing of all Service Offices shall be fixed as reflected in Annex C ; 8. The classification parameters for Service Offices shall be approved by Management and ratified by the Governing Board, a copy of which shall be furnished to the Governance Commission prior to implementation; 9. Once approved by the SSS Governing Board, SSS shall notify the Governance Commission of its plan to create new branches or upgrade existing branches at least thirty (30) calendar days prior to the implementation; 10. During the said period, SSS may enter into such contracts as may be necessary towards ensuring the immediate implementation of the creation of new branches after the said period in the absence of any notice from the Governance Commission; 11. SSS shall include in its annual submission to GCG under the Performance Evaluation System (PES) a comprehensive and concise branch-by-branch performance and workforce analysis reflecting transaction volumes, queuing times, and other relevant information as may be prescribed by GCG; 12. The pertinent civil service, budgetary, accounting, auditing and other relevant laws, rules and regulations shall be complied with; RESOLVED FINALLY, any further modification/s on the GCG-Approved Organizational Structure and Staffing Pattern (OSSP) beyond the authority herein is prohibited unless approved by the GCG. DONE, in Makati City, this 31st day of July, Two Thousand and Fifteen. (SGD.) CESAR L. VILLANUEVA Chairman (SGD.) CESAR V. PURISIMA DOF Secretary (SGD.) MA. ANGELA E. IGNACIO Commissioner (SGD.) FLORENCIO B. ABAD DBM Secretary (SGD.) RAINER B. BUTALID Commissioner Footnotes 1. 2018 and 2019 Processing time for all claims are ARTA Compliant.