Anti-Red Tape Programs and Projects

August 4, 2009 BLGF MEMORANDUM CIRCULAR NO. 020-09 TO : All BLGF Officials and Employees, Regional Directors for Local Government Finance, District Treasurers of Metropolitan Manila; Provincial, City and Municipal Treasurers and Others Concerned SUBJECT : Anti-Red Tape Programs and Projects For the information and guidance of all concerned, attached is a copy of Memorandum Circular No. 18, s. 2009 dated June 1, 2009 of the Civil Service Commission (CSC) on the above subject matter. Said Circular enjoins all government agencies and instrumentalities to implement anti-red tape related programs and projects to be funded out of the ARTA funds of the agency. The General Appropriations Act (GAA) for FY 2009 under Republic Act No. 9524 mandates all government agencies to allot at least one-half of one percent (1/2 of 1%) of their total FY 2009 MOOE for programs and projects to implement R.A. No. 9485 or the Anti-Red Tape Act (ARTA) of 2007. Below are some ARTA programs and projects which may be undertaken by government agencies: 1. Extensive dissemination of ARTA; conduct of Seminar-Workshop on ARTA STcDIE 2. Seminar-Workshop on PMS-OPES or other equivalent Performance Management System 3. Anti-Corruption Sensitivity Seminar 4. Information Campaign on ARTA; through the use of Tri-Media 5. Assessment of frontline services 6. Enhancement of Service Standards 7. Setting up of complaints and assistance desk 8. Printing and mounting of the Anti-fixers Campaign 9. Conduct of launching activities for Citizen's Charter 10. Conduct of training/capability building activities for frontline employees 11. Putting up of technology-based support systems to expeditiously address clients complaints and requests for assistance 12. Setting-up of mechanisms to eliminate fixers and fixing activities 13. Customers/Clients Online Help and Feedback Program 14. Conduct of dialogues with stakeholders on how services can be enhanced 15. Conduct of quarterly People's Day by agency heads (to get feedback on the quality of services rendered by the agency) ECaTDc 16. Printing and dissemination of flyers and posters of ARTA 17. Development and application of ICT to enhance services and efficiency The Regional Directors of this Bureau are hereby instructed to disseminate the contents of this Circular to all Provincial, City and Municipal Treasurers within their respective jurisdiction, likewise enjoining them to observe and comply with the provisions thereof. Be guided accordingly. (SGD.) FLOSIE F. FANLO-TAYAG (Deputy Executive Director) Officer-In-Charge ATTACHMENT CSC MEMORANDUM CIRCULAR NO. 18-09 TO : All Heads of Constitutional Bodies; Departments, Bureaus, and Agencies of the National Government; Local Government Units; Government-Owned or Controlled Corporations; and State Universities and Colleges SUBJECT : Anti-Red Tape Programs and Projects The General Appropriations Act (GAA) for FY 2009 under Republic Act No. 9524 mandates all government agencies to "allot at least one-half of one percent (1/2 of 1%) of their total FY 2009 MOOE for programs and projects to implement Republic Act No. 9485 (Anti-Red Tape Act [ARTA] of 2007)". Said appropriation shall be used exclusively for anti-red tape related programs and projects as approved by the Civil Service Commission. Hence, the Commission hereby enjoins all government agencies and instrumentalities to submit the amount of their Maintenance and Other Operating Expenses (MOOE) and their proposed anti-red tape programs and projects (together with budget estimates) to be funded by their respective ARTA funds to the Office of Atty. Anicia Marasigan-De Lima, CSC Assistant Commissioner for Regional Operations, who presently heads the Anti-Red Tape Task Force. Deadline for submission is June 16, 2009. Submission shall be through e-mail at [emailprotected] or through fax at (02) 781-4097 or addressed to No. 25 Kaliraya St., Banawe, Quezon City. You may also coordinate with your CSC Regional Office or Field Offices. Some ARTA programs and projects which may be undertaken by government agencies are the following: 1. Extensive dissemination of ARTA; conduct of Seminar-Workshop on ARTA 2. Seminar-Workshop on PMS-OPES or other equivalent Performance Management System 3. Anti-Corruption Sensitivity Seminar 4. Information Campaign on ARTA through the use of Tri-Media 5. Assessment of frontline services 6. Enhancement of Service Standards 7. Setting up of complaints and assistance desk IDTSEH 8. Printing and mounting of the Anti-fixers campaign 9. Conduct of launching activities for Citizen's Charter 10. Conduct of training/capability building activities for frontline employees 11. Putting-up of technology-based support systems to expeditiously address clients complaints and requests for assistance 12. Setting-up of mechanisms to eliminate fixers and fixing activities 13. Customers/Clients Online Help and Feedback Program 14. Conduct of dialogues with stakeholders on how services can be enhanced 15. Conduct of quarterly People's Day by agency heads (to get feedback on the quality of services rendered by the agency) 16. Printing and dissemination of flyers and posters of ARTA 17. Development and application of ICT to enhance services and efficiency For guidance and compliance. (SGD.) RICARDO L. SALUDO Chairman